-Does coffee really help when you have to work late into night?-Yes．As far as I'm concerned.I feel very after a coffee．( )A．wildB．sensitiveC．energeticD．attractive 题目和参考答案——青夏教育精英家教网—

题目内容

2．-Does coffee really help when you have to work late into night？
-Yes．As far as I'm concerned，I feel very ________ after a coffee．（　　）

A．

wild

B．

sensitive

C．

energetic

D．

attractive

分析 --当你熬夜的时候，咖啡真的有帮助吗？
--是的，据我所知，喝完咖啡我感觉精力充沛了．

解答答案是C．
考查形容词的辨析．A．wild野蛮的，B．sensitive敏感的，C．energetic精力充沛的，D．attractive有吸引力的．句意是"喝完咖啡我感觉精力充沛了．"故选C．

点评解答此类问题首先需要理解每个单词的基本含义，并注意交叉含义间的区别，了解其特殊用法及习惯搭配等特点，然后结合语境选择正确答案．

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13．No matter what type of business you run，it has to deal with situations in which things go wrong from your customer's point of view．Complaints can be a great source of information for the organizations．So it's important to learn to deal with customer complaints efficiently．
Firstly，listen actively to what the customer has to say by keeping comfortable eye contact and giving full attention with no interrupting．You should also show your customer that you do understand him．
Secondly，when receiving a complaint you should apologize for the failure the customer has identified．It's important for you to know that your apology must appear authentic to the customer，and not an empty exercise．And also you should show the customer you've accepted the responsibility and provide him with choices if you have some in hand or otherwise assure the customer you'll do something about his complaint．
Thirdly，talk with the consumer and discover the best means to resolve his problem．There will be times when，after gathering the facts of a situation，you'll be unable to resolve the problem immediately．In this case it's important to let your customer know how long it'll take to take action on his complaint．
Fourthly，a simple"Thank you"is one way to let the customer know you appreciate the time and effort he has taken to inform you about a problem with your company's service or product you need to know about．
Lastly，give your customer something that shows your appreciation for him giving the feedback to you．And let him know you're sorry for the mistake that was made．It isn't necessary to give something that is costly； but a coupon（赠券） for a free drink or movie is fine．
Your professional and well-organized method of dealing with your customer complaints is one more way that will make you stay ahead of your competitors．

67．What does the passage mainly talk about？C
A．Importance of dealing with customer complaints．
B．Effects of customer complaints on business．
C．Tips for handling complaints from customers．
D．Several factors resulting in customer complaints．
68．The author thinks that customer complaintsD．
A．are easy to deal with                   B．are really quite annoying
C．can actually be avoided                 D．are sometimes beneficial
69．The underlined word"authentic"in Paragraph 3most probably meansB．
A．touching        B．believable          C．attractive         D．clever
70．According to the passage，what is the first thing you should do when facing the customer complaints？D
A．Showing sincere attitude．   B．Making an honest apology．
C．Making an absolute promise． D．Listening to the complaint attentively．

10．I can't give a（n） ______time，but I think she will arrive in less than 15minutes．（　　）

17．Do you enjoy reading？Here readers of your age from all over the United States and the editors of www．readers．com．cn recommend （推荐） great books for you to read：

My favorite book is Don't Die，My Love by Lurlene McDaniel．I love all her books，but this was the first one I read and I have to say，it is by far my favorite．It doesn't end like other books，and I cried while reading．

I think Nancy Drew is great!Nancy is a detective （侦探） who has many fantastic ideas!I love it because it's a book from when my grandma was my age，and I can share the fun with her!

I highly recommend Skinny Bones by Barbara Park．It is funny so please add it on your book list．You don't want to miss out funny stories！
I would suggest ___ by Judy Blume．It is based on real things that happened to Judy Blume．It is about a girl，Alice，who meets some girls at a new state．They become friends，make a club and meet once a week．They stop after two weeks because they all like a boy in their class and put him as number one．I think every girl should read this because it is about our growing up．
I read a book called Neela：Victory Song and it was so good that I read it twice!It takes place in India in 1936and this 12-year-old girl named Neela tries to save her father!It has lots of history in it!I also learned a lot about different cultures!The author's name is Chitra Banerjee Divakaruni．
More information on www．readers．com．cn

60．According to the reader，Skinny Bonescan be described as a （an）C story．
A．sad
B．history
C．interesting
D．detective
61．From which book can we learn different cultures？D
A．Skinny Bones．
B．Nancy Drew．
C．Don't Die，My Love．
D．Neela：Victory Song．
62．The best name of the 4th book will most probably beB．
A．My Secret
B．Growing Trouble
C．Three Friends
D．Alice Learns a Lesson
63．Where can you probably find this passage？B
A．An advertisement
B．A website
C．A book review
D．A personal blog．

7．A shopkeeper sent his son to learn about the secret of happiness from the wisest man in the world．The boy walked a long way，and finally came upon a beautiful castle where the wise man lived．
Rather than finding a holy man，though，our hero，on entering the main room of the castle，saw a hive of activity：tradesmen came and went，people were chatting in the corners and a small orchestra was playing soft music．The wise man talked with everyone，and the boy had to wait for two hours before it was his turn．
The wise man listened carefully to the boy's explanation of why he had come，but told him that he didn't have time just then to explain the secret of happiness．He suggested the boy look around the palace and return in two hours．
"Meanwhile，I want to ask you to do something，"said the wise man，handing the boy a teaspoon that held two drops of oil．"As you wander around，carry this spoon with you without allowing the oil to spill"．
The boy began to walk up and down stairs in the palace，keeping his eyes fixed on the spoon．After two hours，he returned．
"Well，"asked the wise man，"Did you see the Persian tapestries （波斯织锦） hanging in my dining hall？Did you see the garden that it took the master gardener 10years to create？"
The boy was embarrassed，and replied that he had observed nothing．His only concern had been not to spill the oil．
"Then go back and observe the wonderful things of my world，"said the wise man．
Then the boy picked up the spoon and returned to his exploration of the palace，this time observing all of the works of art on the ceilings and the walls．He saw the gardens and the mountains all around him．When he returned，he described in detail everything he had seen．
"But where are the drops of oil I gave to you？"asked the wise man．Looking down at the spoon he held，the boy saw that the oil was gone．
"Well，there is only one piece of advice I can give you，"said the wise man．"The secret of happiness is to see all the wonders of the world and never to forget the drops of oil on the spoon．"

67．When the shopkeeper's son arrived at the castle，heB．
A．received warm welcome from the wise man
B．didn't expect to see so many people around
C．was shown around the palace by the local people
D．had already missed his chance to talk to the wise man
68．The wise man gave the boy two tasks in order toD．
A．let the boy enjoy his palace and garden
B．show him how to observe the wonderful things in the world
C．make him learn from his mistakes
D．teach him the secret of happiness
69．We can infer from the article that"the drops of oil on the spoon"probably refer toC．
A．the beauty of nature
B．the fortune a person owns
C．the responsibilities of a person
D．the great opportunities in life
70．Which of the following statements is TRUE according to the article？D
A．The wise man was satisfied with the way the boy performed the second task
B．It took the wise man about 10years to finish his garden．
C．The wise man wasn't paying much attention to the boy at first．
D．The boy took no notice of the surroundings during his first task．

14．The story began on a downtown Brooklyn street corner．An elderly man had fallen down while crossing the street，and an ambulance rushed him to the nearest hospital．There，when he came to now and again，the old man repeatedly called for his son．
From a worn letter located in his pocket，an emergency-room （急救室） nurse learned that his son was a sailor stationed in North Carolina Camp．Obviously there were no other relatives．
Someone at the hospital called the Red Cross office in Brooklyn，and a request for the son to rush to Brooklyn was sent．Because time was short-the patient was dying，so they found the young man and rushed him to the airport in time to catch the only plane that night enable him to reach his dying father．
It was dusk when the nurse took the tired，anxious sailor to the bedside．"Your son is here，"she said to the old man．She had to repeat the words several times before the patient's eyes opened．The medicine he had been given because of the pain from his heart attack made his eyes weak and only saw the young man in uniform（制服） standing outside the oxygen tent．He extended his hand．The sailor wrapped his strong fingers around the old man's，releasing a message of love and encouragement．The nurse brought him a chair，so the sailor could sit by the bed．
Nights are long in hospitals，but all through the night the young sailor sat there，holding the old man's hand and offering words of hope and strength．It was nearly dawn when the patient died．The sailor placed his lifeless hand he had been holding on the bed，and went to inform the nurse．
"Who was the man？"the sailor asked．
"He was your father．"the nurse answered surprisingly．
"No，he wasn't，"the sailor replied．"I never saw him before in my life．"
"Why didn't you say something when I took you to him？"she asked．
"I knew immediately there‘d been a mistake，but I also knew he needed his son，and his son just wasn't here．When I realized he was too sick to tell whether or not I was his son，I guessed he really needed me．So I stayed．"
Two days later a message came in that there had been two sailors with the same name and similar number in the Camp．Someone in the personnel office had pulled out the wrong record．
But the wrong sailor had become the right son at the right time．And he proved，in a very human way，that there are people who care what happens to their fellow men．

51．An emergency-room nurse found out that the old man's son was a sailorC．
A．by calling the Red Cross office in Brooklyn
B．because the old man repeatedly called for his son
C．from a letter found in the old man's pocket
D．from someone in hospital
52．In the hospitalC．
A．the nurse stayed by the old man's bed through most of the night
B．the dying man said a few words to his son
C．the son offered love in the last few hours of the old man's life
D．the old man knew the young man wasn't his son
53．The young sailor told the nurse that he was not the real son of the old manA．
A．after the old man died
B．when the nurse sensed something strange
C．before the sailor came to the nurse's station
D．when holding the old man's hand
54．The sentence"the wrong sailor had become the right son at the right time"in the last paragraph means thatB．
A．the sailor was wrong in fooling the dying old man
B．The sailor made the right decision about what he should do
C．the sailor told the real story about him and the old man
D．the right son hurried to the hospital in time．

11．Mr．Wang would have continued to lead _____ poor life instead of changing his lifestyle if he hadn't met Mr．Smith by_____ accident who was a businessman．（　　）

12．For a long time，being happy was considered something that just happened，and there was nothing special about it．Now we know it is something that we can work at．
You are happy if you get along well with others．To make people like you better，you should be unselfish，not wanting everything from your friends．Another way is to look for good points，not bad ones in other people．It is surprising how successful this can be．
You don't have to be spineless （没有骨气的） in order to be popular．In fact，you will be liked and respected if you are not afraid to stand up for your rights．But do it politely and pleasantly．It is one way to develop a good character if you are friendly and polite to your group，to other people and to strangers and especially to those who do not look important or do not interest you．
Second，you must learn not to be unhappy when you make mistakes．You can not expect to be perfect，and everyone makes mistakes．No one is to be blamed （责备） unless he refuses to learn from them．Many young people become discouraged when they know in themselves qualities that they do not like-selfishness，laziness，and other unpleasant qualities．Just remember that we all have some of these faults and have to fight against them．
At the same time，it is important to remember that，while you are probably no worse than others，the best way to be happy is to think yourself above other people．When something is wrong，it is good sense to try to make it right．Perhaps you don't like a teacher or a classmate．Try to see why，and look at yourself，too，to be sure that you are not doing anything to make that person dislike you．Some day，things may turn out all right and then you will have to learn to get along the best with the situation，without thinking too much about it．Worrying never helps in a situation you can't change．
66．Which of the following is suggested in the passage？D
A．Draw attention of our friends．
B．Ask for the best share of everything．
C．Look for faults that are shared among people．
D．Pay more attention to other people's strong points．
67．According to the passage，if we want to be popular，we shouldA．
A．be polite and friendly
B．give up some rights
C．never argue with other people
D．be ready to change our character
68．One should be blamed if he or sheC．
A．is not better than others
B．is selfish and lazy
C．does not draw a lesson from his or her mistakes
D．has some unpleasant qualities
69．The writer will possibly agree with the following EXCEPT thatC．
A．no one is perfect
B．every person has their own advantages over others
C．getting worried helps to change the situation for the better
D．self-examination is necessary if something is wrong
70．The author writes the passage in order toB．
A．teach you how to make yourself perfect
B．show you how to be happy
C．tell you how to act when in trouble
D．teach you how to be popular among your friends．

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