题目内容

【题目】随着经济(economy)的发展,越来越多的家庭拥有小汽车,因此,放学时,家长接学生的车辆总会导致校门口的交通过度拥挤,学校对此非常苦恼。假如你是高一年级的学生李华,请给骆校长写一封信,分析一下该现象产生的原因,并提出你的建议:1.鼓励同学们汽车或是坐公交车上学;2.提醒家长有序停车;3.各年级可以分时间放学。

注意:100词左右;开头已给出,不计入词数。

Mr. Luo,

I’m writing to you to share my opinions about the problem of heavy traffic every day after school at our school gate.

________________________________________________________________________________________________________________________________________________________

Best wishes!

Yours sincerely,

Li Hua

【答案】Mr. Luo,

I'm writing to you to share my opinions about the problem of heavy traffic every day after school at our school gate.

With the development of economy, more and more families begin to have cars of their own, which contributes partly to the problem. Besides, some parents always try to park their cars as close as possible to the school gate, without taking anything else into consideration.

In order to solve it, I firmly hold the view that some effective measures must be taken. First, I think it necessary to call on all the students to go back home by bus or by bike. Second, if they have to be picked up by their parents by car, they'd better remind their parents to park their cars in proper places. Finally, it might be helpful to make students of different grades leave school at different times.

I hope my suggestions will be useful to help solve the problem.

Best wishes!

Yours sincerely,

Li Hua

【解析】书面表达题考查的是学生对英语的应用能力。写作时应注意:要点要齐全;时态要使用准确,关键的词语和句型要写正确,可以适当的运用高级词汇和特殊句型,但是应避免犯低级错误,注意卷面整洁,行文流畅。

【范文亮点】

1.文中运用了taking...into consideration;as...as possible 等短语增加了文章的亮点。

2.文中使用了With the development of ...;In order to...;they'd better...等句型,使文章连贯又有特色。

3.文中用了which引导的定语从句With the development of economy, more and more families begin to have cars of their own, which contributes partly to the problem。

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【题目】No matter what type of business you run, it has to deal with things that go wrong from your customer’s point of view. Complaints can be a great source of information for organizations to make corrections as well as further improvements. 【1】

1.You should listen actively to what the customer has to say by maintaining comfortable eye contact. 2

2. 3 It’s important for you to know that your apology must appear sincere to the customer, and not an empty excuse. And also you should show the customer you’ve accepted the responsibility and provide him with choices or you’ll do something about his complaint.

3.Talk with the client and discover the best means to resolve his problem. 4 In this case it’s important to let your customer know an estimation(估计)of how long it will take to take action on his complaint.

4.A simple “thank you” is one way to let the customer know you appreciate the time and effort they’ve taken to inform you about a problem with your company’s service or product that you need to know about.

5.Create a procedure for recording different types of customer complaints. 5

A. They are a valuable source of information to determine various root causes that need to be addressed within your company.

B. You should also show your customer that you do understand him by giving full attention.

C. When you have received a complaint, you should apologize for the failure the customer has identified.

D. Listen to your customer’s complaints and you can improve your service.

E. So it’s important to learn to deal with customer complaints efficiently.

F. Don’t feel ashamed of the failure in your service or products.

G. There will be times when you’ll be unable to resolve the issue immediately.

【题目】My color television has given me nothing but a headache. I was able to buy it a little over a year ago because I had my relatives give me money for my birthday instead of a lot of clothes that wouldn’t fit. I let a salesclerk fool me into buying a discontinued model. I realized this a day later, when I saw newspaper advertisements for the set at seventy-five dollars less than I had paid. The set worked so beautifully when I first got it home that I would keep it on until stations signed off for the night. Fortunately, I didn’t get any channels showing all-night movies or I would never have gotten to bed.

Then I started developing a problem with the set that involved static(静电)noise. For some reason, when certain shows switched into a commercial, a loud noise would sound for a few seconds. Gradually, this noise began to appear during a show, and to get rid of it, I had to change to another channel and then change it back. Sometimes this technique would not work, and I had to pick up the set and shake it to remove the sound. I actually began to build up my arm muscles(肌肉)shaking my set.

When neither of these methods removed the static noise, I would sit helplessly and wait for the noise to go away. At last I ended up hitting the set with my fist, and it stopped working altogether. My trip to the repair shop cost me $62, and the set is working well now, but I keep expecting more trouble.

1Why did the author say he was fooled into buying the TV set?

A. He got an older model than he had expected.

B. He couldn’t return it when it was broken.

C. He could have bought it at a lower price.

D. He failed to find any movie shows on it.

2Which of the following can best replace the phrase” signed off” in Paragraph 1?

A. ended all their programs B. provided fewer channels

C. changed to commercials D. showed all-night movies

3How did the author finally get his TV set working again?

A. By shaking and hitting it. B. By turning it on and off.

C. By switching channels. D. By having it repaired.

4How does the author sound when telling the story?

A. Curious. B. Anxious. C. Cautious. D. Humorous.

【题目】The birth of the black tea and the first to reach the Western world from Fujian originated by accident. A Chinese army happened to stop by a tea farm in the late Ming Dynasty (1368—1644) and the soldiers slept on raw tea leaves which were intended for green tea making. Helpless and eager to avoid further loss, the anxious tea producer roasted the withered (枯萎的) tea leaves immediately afterwards, with pine branches, ending up with a deep colored tea, which produced bright red soup, a smoky taste and sweet flavour. To the tea farmer's surprise, the taste and flavour became a hit in the market, and the whole area started to make the kind of tea to satisfy market demand.

Around the end of the 16th century, Dutch business people took tea to Europe. Catherine of Braganza, when she married British King Charles in 1662, took the tea drinking habit from Portugal to the British court.

It was hard to say if people in the United Kingdom had the choice of drinking green tea, because it is said that after long sea transportation, green tea from China naturally fermented (发酵) into black tea. At the time British people still didn't know that black tea and green tea are made from the same leaves, so Scottish botanist Robert Fortune (1812—1880) met with disbelief when he pointed out that only a different processing method made black tea and green tea different.

Fortune was sent by the East India Company to steal tea from China. He took more than 20,000 tea plants and seedlings to India in 1851. Although most of the tea plants he introduced to India are said to have died, trained Chinese tea workers he took there are believed to have equipped the country with the necessary technology and knowledge for tea making.

1The tea farmer invented red tea ________.

A. to get a better taste

B. to please the soldiers

C. to avoid losing more money

D. to satisfy market demand

2According to the text, British people ________.

A. preferred green tea to black tea in the 17th century

B. made green tea transported from China into black tea

C. was the first in Europe to have the habit of drinking tea

D. thought black tea and green tea were made from different leaves

3What did Fortune do according to the text?

A. He trained workers to make tea.

B. He brought tea plants and seedlings to Britain.

C. He learned knowledge and skills to make different kinds of tea.

D. He did something illegal for the East India Company.

4What is the text mainly about?

A. The technology for tea making.

B. The origin of black tea.

C. The tradition of drinking tea in Britain.

D. The difference between black tea and green tea.

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