We went through a period communications were very difficult in the rural areas.A. whichB. whoseC. in whichD. with which 题目和参考答案——青夏教育精英家教网—

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We went through a period ________ communications were very difficult in the rural areas.

A. whichB. whoseC. in whichD. with which

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根据短文内容，从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。

Customer service refers to the way that companies behave towards their customers. 1. However, many a time organizations don’t focus on customer relationship management, and that’s what makes customers angry, which is one of the reasons why companies lose their customers. 2.

First of all, you need to realize the great value of the customers. It’s they who are the boss, and it’s because of them that you get your pay checks. So do take your customers seriously.

3.You need to ask the customers the right kind of questions and think of the possible solutions which you can provide. Understand how they feel according to a particular situation, their body language, tone of voice and words they speak. Never make assumptions （臆断）and think that you know what the customers want.

4. Treat customers as individuals and the best way to do that is using their first name and finding ways of praising them in a sincere way.

In addition, there are some other skills which will help you in serving your customers better. For example, once you finish solving the problem for the customers, before ending the call, always remember to ask if there is anything else you can do for them. End the call with a “thank you”. If the customers are angry, let them express their anger completely. 5.Once they’ve finished speaking, try to calm them down by apologizing.

In a word, always remember that if the customers remain happy, you’ll be in business.

A. Never interrupt or start speaking until they’ve finished.

B. You can bring in as many new customers as you want.

C. So customer service is important and you should know how to improve it.

D. Finding out the needs of the customers is another important customer service tip.

E. Making customers feel they are important is an excellent way to serve them better.

F. It’s the quality of service that determines whether the customer remains with the company.

G. More companies are finding that their customer service should not be limited to stores.

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假定英语课上老师要求同桌之间交换修改作文，请你修改你同桌的以下作文。文中共有10处语言错误，每句中最多有两处，每处错误仅涉及一个单词的增加，删除或修改。

增加：在缺词处加一个漏字符号（^）,并在其下面写出该加的词;

删除：把多余的词用斜线（\）划掉;

修改：在错词下划一横线，并在该词下面写出修改后的词。

注意：1.每处错误及其修改均仅限一词；

2. 只允许修改10处，多者（从第11处起）不计分。

It is good to see that today more people have realized the importance exercising and are playing sports regular. But the problem is that there are not enough sports facilities to meet the public growing demand. I love playing basketball and often play with my friends on weekends. Therefore, it is difficult to rent a basketball field and possible to find a free one. It seems that all courts in the city were always full. Weather permitted, we can play in outdoors. But on rainy days or in winter we have to turn to indoor courts. There are not much in my city, and the charge is high. The government should build more public sports facilities, so easier access will encourage more people participate in sports.

—She’s upset for what you said.

—I ________________.

A. don’t mean any harmB. didn’t mean to hurt her

C. don’t mean to hurt herD. didn’t mean hurting her

The boy, whom I consider ________, cheated in the exam.

A. to be honestB. that is honest

C. was honestD. being honest

The thought of going back home was ________ kept him happy while he was working abroad.

A．thatB．all thatC．all whatD．which

Looking back on the first twenty years of my life, I feel grateful to have been so healthy and happy. I’m happy due to many key factors. They include my physical health, healthy finances and my family’s happiness.

Health comes first for me, because without health everything else is meaningless. Imagine starting a career without good health. Imagine achieving anything without good health. 1.______

Good health is not enough to be happy. 2.______ Money obviously pays for the basic necessities of life—food, housing, clothing, etc. —but it is also necessary for other reasons. Money guarantees we always get good medical treatment when we fall ill. 3._______

Family is another important factor in having a happy life because it provides the love, joy, and support that everyone needs. I love my family with all my heart. I get pleasure from their pleasure. I suffer when they suffer. 4._______They give me advice when I have misunderstandings with my friends. More importantly, they are always there to share everything with me.

5.______As long as I stay healthy, work hard to earn enough money and share both good times and bad times with my family, I will always be the happiest girl in the world.

A. My family help me get through pressures and difficulties.

B. Clearly, good health is much more important than any other aspect of one’s life.

C. Besides, we can use money to improve our life.

D. We still need money in today’s society.

E. Sometimes the amount of money we have is determined by our happiness.

F. These three factors are all I need in this world.

G. Having good health and healthy finances, we can turn our attention to the happiness of our family.

假定英语课上老师要求同桌之间交换修改作文，请修改你同桌写的以下作文。文中共有10处语言错误，每句中最多有两处。错误涉及一个单词的增加、删除或修改。

增加：在缺词处加一个漏词符号（∧），并在此符号下面写出该加的词。

删除：把多余的词用斜线（\）划掉。

修改：在错的词下划一横线，并在该词下面写出修改后的词。

注意：1、每处错误及其修改均仅限一词；

2、只允许修改10处，多者（从第11处起）不计分。

All of us need friendships. The understanding between two friends mean both of them have similar ideas and trusting each other. Otherwise, it is impossible for him to help each other and to make their friendship to last long. As an old saying goes,“A friend in need is a friend indeed.” So really friendship should able to stand all sorts of tests. And it is wise to have as many good friends that we can. The more friends we have, the more we can learn for one another, but the more pleasure we can share together.

Whenever something looks interesting or beautiful, there is a natural desire of us to capture (捕捉)and preserve it—which means, in this day and age, that we are likely to reach for our phones to take a picture.

Though this would seem to be an ideal solution, there are two big problems associated with taking pictures. Firstly, we are likely to be so busy taking pictures that we forget to look at the world whose beauty and interest encourage us to take a photograph in the first place. And secondly, because we feel the pictures are safely stored on our phones, we never get around to looking at them, so sure are we that we’ll get around to them one day.

The first person to notice the problems was the English art critic(评论家), John Ruskin. He was a keen traveler who realized that most tourists make a poor job of noticing or remembering the beautiful things they see. He argued that humans have a natural tendency to respond to beauty and desire to have it, but there are better and worse expressions of this desire. At worse, we get into buying souvenirs or taking photographs. But, in Ruskin’s eyes, there’s just one thing we should do—attempting to draw the interesting things we see, regardless of whether we happen to have any talent for doing so.

Ruskin said, “Drawing can teach us to see: to notice properly rather than gaze absent-mindedly. In the process of recreating with our own hand what lies before our eyes, we naturally move from a position of observing beauty in a loose way to one where we acquire a deep understanding of its parts.”

Ruskin deplored the blindness and hurry of modern tourists, especially those who prided themselves on travelling around the whole Europe in a week by train, “No changing of places at a hundred miles an hour will make us stronger, happier, or wiser. There was always more in the world than men could see, if they ever walked slowly; they will see it no better for going fast. The really precious things are thoughts and sights, not pace.”

1.According to Paragraph 2, when taking pictures, people tend to ________.

A. forget to appreciate something attractive on the spot

B. find it hard to learn skills of taking good pictures

C. find a good way to keep things in their minds

D. have a chance to meet the challenge of new technology

2.According to Ruskin, what should travelers do to best express their appreciation of and desire for something beautiful?

A. To speak it out openly.

B. To photograph it instantly.

C. To purchase it directly.

D. To paint it immediately.

3.From the fourth paragraph, we can infer that Ruskin encourages us to be ________.

A. considerate and determined

B. active and adventurous

C. creative and thoughtful

D. sensitive and ambitious

4.The underlined word “deplored” in the last paragraph is closest in meaning to ________.

A. appreciatedB. criticizedC. favoredD. ignored

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