题目内容
20.第一节:阅读下列短文,从每题所给的四个选项(A.B.C和D)中,选出最佳选项,并在答题卡上将该项涂黑.Dear Mr.Plant,
I am an enthusiastic camper and longtime X-Ports customer,but after being offended(冒犯)for the third time at your Sierra Vista location,I am writing to complain about your impolite employees.
Several months ago,I bought a tent that leaked(漏)the first time I used it and wanted it replaced.When I took it back,your employees accused me of tearing it myself.I left not only withm1,torn tent,but no refund(退款) and no satisfaction.
A couple of weeks ago,I bought a sleeping bag that was supposed to sleep two people comfort-ably.It didn't.Your employees refused to give me my money back even though I had the receipt.I was asked to leave the store,again with no satisfaction.
To my misfortune,my latest purchase(购买),of a piece of camping equipment at your store proyed to be another disappointment.The propane (丙烷) camp stove I bought didn't work properly.When I returned to exchange it,the rude clerk refused to help me because I did not have my sales receipt.It was an even exchange!He said that I was a problem and even asked if I had seen what products I-could purchase at one of your competitor's stores at comparable prices.Was he accusing me of something?Why would I have brought a receipt for an even exchange?Why would I know the price at other stores?
Furthermore,the clerk called security and forced me to leave your store-without my camp stove!How can I go camping now?The tent leaks,the sleeping bag is just wrong,and I don't have a stove to keep warm!Who is going to refund my money for my stove?Who is going to help me get over the abuse I suffered in your store?
You,as the area manager must clear these matters up for me immediately!I am sending copies of this letter to your main office and the Sierra Vista Store.
Sincerely,
Ima Kumpanee
21.What was Ima's proposed solution for the problem with the tent?A
A.To have it replaced.
B.To have it repaired.
C.To get a refund for it.
D.To get their apology.
22.The clerk didn't want to exchange the stove for Ima becauseC.
A.the clerk was offended
B.Ima destroyed it herself
C.Ima didn't have the receipt
D.the clerk had given Ima the refund
23.What was Ima's attitude towards the purchase?C
A.Doubtful.
B.Surprised.
C.Dissatisfied.
D.Uninterested
24.The letter is organized in order ofD.
A.complexity
B.importance
C.space
D.time
25.The letter was written toB.
A.apply for a job in the store
B.complain about poor service
C.introduce some camping equipment
D.provide someone with information.
分析 本文是一封顾客写给区域经理的投诉信.Ima作为一名野营爱好者,在 Sierra Vista location三次购买野营用品,均遇到了质量问题,而店员的态度也非常不好,没能解决他的问题,所以他写信给区域经理请求解决.
解答 21.A 细节题.根据文章第 段 可知months ago,I bought a tent that leaked(漏)the first time I used it and wanted it replaced.可知Ima想要更换一个新的帐篷,故选A.
22.C 细节题.根据文章第 段 可知 I returned to exchange it,the rude clerk refused to help me because I did not have my sales receipt.可知店员因为Ima没有发票而拒绝更换商品,故选C.
23.C 细节题.根据文章第 段 可知根据第二段最后一句I left not only withm1,torn tent,but no refund(退款) and no satisfaction.和第三段最后一句 I was asked to leave the store,again with no satisfaction.可知Ima对购物非常不满意,故选C.
24.D 细节题.根据文章第 段 可知根据文中这些词组Several months ago,A couple of weeks ago,my latest purchase(购买),可知本文是按照时间顺序来写的,故选D.
25.B 主旨大议题. am writing to complain about your impolite employees.可知这封信的写作目的主要是投诉,故选B.
点评 考察学生的细节理解和推理判断能力,做细节理解题时一定要找到文章中的原句,和题干进行比较,再做出正确的选择.在做推理判断题不要以个人的主观想象代替文章的事实,要根据文章事实进行合乎逻辑的推理判断.
A. | so that | B. | as if | C. | even if | D. | as though |