Question

3．假设你是李华，几天前你从某国外网站购买了一支录音笔，现在你发电子邮件到该网站反映以下问题：
1．音质不太清楚；
2．操作不简便；
3．经常出问题．
期待的解决办法：
（1）退货退款；
（2）修理或调换．
注意：
1．字数120-150，开头结尾不计入总字数； 
2．可适当增加细节，试行文连贯； 
3．参考词汇  录音笔  recording pen
Dear Sir or Madam，

Best wishes，
Yours，
li Hua．

Answer 1

分析 本篇书面表达是要求写封电子邮件，反映所购买产品的质量问题．电子邮件是人们日常生活中常用的一种应用文体，同学们应该对写作格式很熟悉，但是在写作时要注意以下方面：一．因为是反映问题，所以要求语言简洁，条理清楚，把存在的问题和自己的要求表达准确；二．虽然产品存在问题，但是语言仍要委婉，礼貌显示出作者的修养；三．时态方面，因为是叙述产品现在存在的问题，所以可以用一般现在时态，期待解决办法部分可以使用将来时态．四．注意适当增加细节，使语言更为通顺，行文更为连贯．五．用第一人称．
文章分成两部分，一，叙述产品现在存在的问题；二，解决办法．
重要的句型和短语：
there seems to be 看起来有
Due to 由于
it's not easy to operate，which has caused me much trouble．它不容易操作，这给我造成了很多麻烦．
I would appreciate it very much if I can get my money back．如果你能退钱，我会很感激的．
it often breaks down，while a recording pen at such a price shouldn't have had so many problems．
它经常出毛病，然而这个价格的录音笔不应该有如此多的问题．

解答 Dear Sir or Madam，
   I am writing to tell you something about the recording pen． I bought it from your website several days ago．However，there seems to be something wrong with it．（点题）First，the voice isn't so clear as you claimed．Second，it's not easy to operate，which has caused me much trouble．What I expect is a human-friendly one．Third，it often breaks down，while a recording pen at such a price shouldn't have had so many problems．（叙述产品现在存在的问题）
   Due to its poor quality and much inconvenience it has caused，I wonder whether you can do something about it．I would appreciate it very much if I can get my money back．I'll send it back to you as soon as you return the money to me．If it can't be helped，I wish you could have it repaired or changed．（解决办法．）
   I'm looking forward to your early reply．（固定结尾）
   Best wishes，
Yours，
li Hua

点评 考查提纲类作文．这种文章要全面，详略得当．叙述时可以用关联词语 first…second…third 等词的使用使文章层次分明，脉络清楚．