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| I consider myself something of an expert on apologies. A quick temper has 1 me with plenty of opportunities to make them. In one of my earliest 2 , my mother is telling me, "Don't watch the 3 when you say 'I'm sorry'. Hold your head up and look the person in the 4 , so he'll know you 5 it." My mother thus made the key point of a(n) 6 apology: it must be direct. You must never 7 to be doing something else. You do not 8 a pile of letters while apologizing to a person 9 in position after blaming him or her for a mistake that turned out to be your 10 . You do not apologize to a hostess, whose guest of honor you treat 11 , by sending flowers the next day without mentioning your bad 12 . One of the important things you should do for an 13 apology is readiness to 14 the responsibility for our careless mistakes. We are used to making excuses, which leaves no 15 for the other person to 16 us. Since most people are open-hearted, the no-excuse apology leaves both parties feeling 17 about themselves. That, after all, is the 18 of every apology. It 19 little whether the apologizer is wholly or only partly at fault: answering for one's 20 encourages others to take their share of the blame. | ||||
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| I can still remember it like it was yesterday. I was a college freshman and had 1 up most of the night before laughing and talking with friends. Now just before my first 2 of the day my eyelids were feeling heavier and heavier and my he ad was drifting down to my desk to make my textbook a 3 . A few minutes nap (瞌睡) time before class couldn't 4 , I thought. BOOM! I lifted my head suddenly and my eyes opened wider than saucers. I looked around with my 5 beating wildly trying to find the cause of the 6 . My young professor was looking back at me with a boyish smile on his face. He had 7 dropped the textbooks he was carrying onto his desk. "Good morning!", he said still 8 . "I am glad to see everyone is 9 . Now let's get started." For the next hour I wasn't sleepy at all. It wasn't from the 10 of my professor's textbook alarm clock either. It was instead from the 11 discussion he led. With knowledge and good 12 he made the material come 13 . His insights were full of both wisdom and loving-kindness. And the enthusiasm and joy that he 14 with were contagious (富有感染力的). I 15 the classroom not only wide awake, but a little 16 and a little better as well. I learned something far more important than not 17 in class that day too. I learned that if you are going to do something in this life, do it well, do it with 18 . What a wonderful place this would be if all of us did our work joyously and well. Don't sleepwalk your way through 19 then. Wake up! Let your love fill your work. Life is too 20 not to live it well. | ||||
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