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Apologizing can be harder than realizing you've acted poor. To truly apologize for a friend, you had to be sincere and admit your mistakes. And let your friend to know how much he or she means to you. This may be easy said than done, but if they hide your feeling of pride, and show some real regret, you'll have a tree apology ready. If possible, always apologize personally. Sending flowers or gifts is free, and flowers aren't giving informations "I'm sorry." You are just hiding behind gifts. So it is of great important to apologize personally. This will make your friends more willing to accept apology.