题目内容
——I happened to notice Bob’s father quarrelling with the teacher in defense of his son．
——No wonder Bob always performs poorly in class． It’s really “________”．
A． Love me, love my dog B． Like father, like son
C． Birds of a feather flock together D． A busy mother makes a lazy daughter
B
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短文改错。
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I have had just about enough of being treated like a second-class citizen, simply because I happen to be that unfairly treated member of society --- a customer. The more I go into shops and hotels, banks and post offices, railway stations, airports and the like, the more I am convinced the things are being run solely to suit the firm, the system, or the union. There seems to be a deceptive (欺骗的) new motto for so-called “service” organizations --- Staff Before Service.
How often, for example, have you queued for what seems like hours at the Post Office or the supermarket because there were not enough staff on duty to man all the service grilles or checkout counters? Surely in these days of high unemployment it must be possible to hire cashiers and counter staff. Yet supermarkets, hinting darkly at higher prices, claim that uncovering all their cash registers at any one time would increase operating costs. And the Post Office says we cannot expect all their service grilles to be occupied “at times when demand is low”.
It is the same with hotels. Because waiters and kitchen staff must finish when it suits them, dining rooms close earlier or menu choice is cut short. As for us guests, we just have to put up with it. There is also the nonsense of so many friendly hotel night porters having been thrown out of their jobs in the interests of “efficiency” and replaced by coin-eating machines which offer everything from lager to laxatives (从贮藏啤酒到通便剂). Not to mention the tea-making kit in your room: a kettle with a mixed collection of tea bags, plastic milk boxes and lump sugar. Who wants to wake up to a raw teabag? I do not, especially when I am paying for “service”.
Can it be stopped, this worsening of service, this growing attitude that the customer is always a bore? I angrily hope so because it is happening, sadly, in all walks of life.
Our only hope is to hammer home our anger whenever and wherever we can and, if all else fails, bring back into practice that other, older slogan --- Take Our Deal Elsewhere.
【小题1】The writer feels that nowadays customers __________.
| A．deserve the lowest status in society |
| B．are unworthy of proper consideration |
| C．have received high quality service |
| D．have become victims of modern organizations |
| A．customers’ demands have greatly changed |
| B．the staff receive more consideration than customers |
| C．customers’ needs have become more complex |
| D．staff members are less considerate than their employers |
| A．not having enough male staff on duty |
| B．difficulties in hiring more efficient staff |
C．lack of coop eration between staff members |
| D．not providing enough staff on purpose to reduce budget |
| A．be patient when queuing before checkout counters |
B．put up with the rude man ners of the staff |
| C．try to control his temper when ill-treated |
| D．go to other places where good service is available |
I have had just about enough of being treated like a second-class citizen, simply because I happen to be that unfairly treated member of society --- a customer. The more I go into shops and hotels, banks and post offices, railway stations, airports and the like, the more I am convinced the things are being run solely to suit the firm, the system, or the union. There seems to be a deceptive (欺骗的) new motto for so-called “service” organizations --- Staff Before Service.
How often, for example, have you queued for what seems like hours at the Post Office or the supermarket because there were not enough staff on duty to man all the service grilles or checkout counters? Surely in these days of high unemployment it must be possible to hire cashiers and counter staff. Yet supermarkets, hinting darkly at higher prices, claim that uncovering all their cash registers at any one time would increase operating costs. And the Post Office says we cannot expect all their service grilles to be occupied “at times when demand is low”.
It is the same with hotels. Because waiters and kitchen staff must finish when it suits them, dining rooms close earlier or menu choice is cut short. As for us guests, we just have to put up with it. There is also the nonsense of so many friendly hotel night porters having been thrown out of their jobs in the interests of “efficiency” and replaced by coin-eating machines which offer everything from lager to laxatives (从贮藏啤酒到通便剂). Not to mention the tea-making kit in your room: a kettle with a mixed collection of tea bags, plastic milk boxes and lump sugar. Who wants to wake up to a raw teabag? I do not, especially when I am paying for “service”.
Can it be stopped, this worsening of service, this growing attitude that the customer is always a bore? I angrily hope so because it is happening, sadly, in all walks of life.
Our only hope is to hammer home our anger whenever and wherever we can and, if all else fails, bring back into practice that other, older slogan --- Take Our Deal Elsewhere.
【小题1】The writer feels that nowadays customers __________.
| A．deserve the lowest status in society |
| B．are unworthy of proper consideration |
| C．have received high quality service |
| D．have become victims of modern organizations |
| A．customers’ demands have greatly changed |
| B．the staff receive more consideration than customers |
| C．customers’ needs have become more complex |
| D．staff members are less considerate than their employers |
| A．not having enough male staff on duty |
| B．difficulties in hiring more efficient staff |
| C．lack of cooperation between staff members |
| D．not providing enough staff on purpose to reduce budget |
| A．be patient when queuing before checkout counters |
| B．put up with the rude manners of the staff |
| C．try to control his temper when ill-treated |
| D．go to other places where good service is available |
If you asked high school girls to name their favorite sports, most would probably say basketball or volleyball. I happen to be one of the few girls who would 36 :surfing. But isn’t that a boy thing? Some people 37 .Most certainly not.?
I started surfing about five years ago and 38 in love with the sport on the very first day. Riding that first 39 was the best feeling I had ever experienced.?
When I try to 40 surfing with other things, I find it very difficult because, in my ___41_ ,there’s nothing like it. It involves body, 42 ,and soul. There’s sand between my toes and cool, salt water all 43 us. The feeling I get when I’m surfing across that 44 ,becoming one with the 45 ,is like I’m weightless.?
The one thing I can 46 from surfing and not any other sport is endless challenge. You can never be the “best surfer” because the ocean 47 an uncountable variety of waves that nobody can ever master. The variations of surfing styles are wonderful. Some surfers are free and flowing; others are very aggressive and 48 .All of these things attract me to surfing and make it ? 49 ? from any other sport.?
I’ve 50 to tell every girl I know to do something that people don’t think girls can do. It’s part of being human to advance to new 51 ,so shouldn’t it be expected that girls should step up and start 52 the limits of things boys and men used to dominate??
There’re women 53 side by side with the President of our country, so why not side by side with the boys 54 the football team or out in the water surfing? Give girls a chance to __55 , and they will.?
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