题目内容

Rail passengers are being forced to pay thousands of pounds more in fares as a result of poor advice from the national telephone helpline and individual stations, a consumer organisation reveals today. Research by Which? found that in some cases passengers are being charged almost double the cheapest price because of errors made by staff .

Which? asked 25 questions of both station staff and the National Rail Enquiries (NRES) helpline. Only half of the 50 questions were answered correctly. If customers had followed all the advice given ,they would have been 1,263.60 worse off .

Bad advice was given for the cheapest fare for a single journey between London and Grantham .For a ticket bought on the day of travel, both NRES and a  King’s Cross station clerk quoted GNER’s £44.50 fare ,ignoring a Hull Trains service which leaves 10 minutes earlier and costs just £20.

Some of the most costly misinformation was given for journeys where season tickets should have been recommended .Passengers making a return journey between Swindon and Penzance twice in a week could buy a ticket from one company for £70 which would cover all the travel. But both NRES and station staff quoted £67 for each journey, making £134.However, the NRES website proved to be a much more reliable source of information .

Which ? also checked “the earlier you book, the cheaper the ticket” claims by five companies and found this was not always the case .On some services, prices went up and down at random .

Ithiel Mogridge,52,gave one example of poor advice :”Last Christmas I found my brother a ticket on the thetrainline.com to travel from Blackburn to Yate. While the direct route was £51, this one involved a change in Newport and cost just £21. I emailed the details to him and his partner. They went to Blackburn station ,where the clerk insisted the fare was £51.”

Malcolm Coles, editor of which.co.uk ,said. “Staff training needs to be improved. In the meantime ,we’ve designed a checklist, available at which.co.uk/ railadvice.

 

57. According to the passage “which ?”is a    

  1. national telephone helpline                   B. department under the British Rail

    C.     consumer organisation                     D. website under the National Rail Enquiries

58.When the author said that customers “would have been 1,263.60 worse off”, he was telling us that customers would have     

A. saved £1,263.60 if they had followed the advice

B. spend £1,263.60 more than the lowest price

C. used £1,263.60 for the survey of 25 questions

D. been cheated of £1,263.60 from the poor advice

59. The phrase at random in paragraph 5 is closest in meaning to “     ”

A. casually              B. purposefully             C. exactly           D. inevitably

60. The passage is mainly concerned with the phenomenon that     

  1. train passengers get bad advice on fares
  2. rail passengers are ill-treated by station staff
  3. booking clerks and the telephone helpline offer reliable information
  4. rail passengers can get cheaper tickets if they book earlier
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As Christmas drew near, Ursula was faced with just that problem. She had come to live in an American home and learn English.  21  , she would mind the children and  22  anything she was asked.

One of her tasks was to keep track of  23  Christmas presents. Ursula did this faithfully, but she became increasingly 24 . What could she buy for her  25   with the little money she had that would compare with the gifts she was recording daily?  26  ,even without any of the  27  , her employer seems to have everything.

Ursula  28  long and hard. On Christmas Eve, she went to a 29 . She moved slowly through crowds of shoppers,  30  things in her mind. Finally she bought a baby dress. She immediately called  31 . “Excuse me, please, can you help me find a poor family with a baby?” “A poor family?” said the 32  driver. “Yes, a very poor family.” Ursula told the man of what she was trying to do. He  33  in silence, and then said, “I know a family who   34   just about everything.”

When they reached a   35  , the driver said, “They live on the third floor.” Ursula shook her head, “Would you take this dress to them and tell them it’s from someone ... someone who has everything.”

Early the next day, Ursula  36  everyone for the presents she received. Then, she began to     37  why there seemed to be none  38  her. She told about what she did the night before. When she finished, there was a long  39 . “You see,” she added, “I try to do a kindness in your  40   .And this is my Christmas present to you.”

21. A. In return

B. As a result

C. By the way

D. In a sense

22. A. try

B. learn

C. teach

D. do

23. A. delivering

B. mailing

C. arriving

D. sending

24. A. excited

B. worried

C. tired

D. interested

25. A. American family

B. own family

C. friends

D. classmates

26. A. Otherwise

B. Therefore

C. Besides

D. However

27. A. goods

B. kindness

C. gifts

D. help

28. A. talked

B. worked

C. waited

D. thought

29. A. store

B. neighborhood

C. street

D. church

30. A. selecting

B. matching

C. remembering

D. organizing

31. A. a shop

B. a taxi

C. her employer

D. her parents

32. A. delighted

B. anxious

C. surprised

D. respectful

33. A. noticed

B. listened

C. got out

D. carried on

34. A. buys

B. has

C. uses

D. needs

35. A. garage

B. building

C. station

D. yard

36. A. thanked

B. encouraged

C. praised

D. admired

37. A. settle

B. repeat

C. argue

D. explain

38. A. to

B. for

C. from

D. by

39. A. delay

B. silence

C. time

D. break

40. A. case

B. opinion

C. memory

D. name

A thief who dropped a winning lottery ticket(彩票)at the scene of his crime has been given a lesson in honesty. His victim, who picked up the ticket, then claimed the £25000 prize, managed to trace him, and handed over the cash.

The robbery happened when maths professor Vinicio Sabbatucci,58, was changing a tyre on an Italian motorway. Another motorist, who stopped to " help", stole a suitcase from his car and drove off. The professor found the dropped ticket and put it in his pocket before driving home to Ascoli in eastern Italy.

Next day, he saw the lottery results on TV and, taking out the ticket, realized it was a winner. He claimed the 60 million lire(里拉) prize. Then he began a battle with his conscience. Finally, he decided he could not keep the money despite having been robbed. He advertised in newspapers and on radio, saying: "I'm trying to find the man who robbed me. I have 60 million for him--- a lottery win. Please meet me. Anonymity(匿名) guaranteed."

Professor Sabbatucci received hundreds of calls from people hoping to trick him into handing them the cash. But there was one voice he recognized--- and he arranged to meet the man in a park. The robber, a 35-year-old unemployed father of two, gave back the suitcase and burst into tears. He could not believe what was happening. "Why didn't you keep the money?" he asked. The professor replied: “I couldn't because it's not mine.” Then he walked off, spurning the thief's offer of a reward.

36.The sentence " Then he began a battle with his conscience." In paragraph 3 implies all of the following EXCEPT that_______.

A. he knew what he should do as soon as he saw the lottery results

B. he hesitated about keeping the money for some time

C. he thought for a moment of punishing the robber

  D. he came to realize that honesty is more important than money  

37. Hundreds of people phoned professor Sabbatucci because they ______.

A. wanted to make fun of him        B. hoped to get the money

C. knew who the robber was         D. lost the lottery ticket  

38.The word "spurning" in the last sentence can be replaced by ______.

A. accepting     B. claiming     C. rejecting     D. canceling

39. If the story appears in a newspaper, the best title might be_____.

A. A Thief's Lucky Day       B. A Popular Maths Professor

C. A Magic Lottery        D. A Reward of Honesty

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