题目内容

—More and more people have got to know the importance of English. ________，about six people in ten in this city are able to speak English.
—That’s great.

A.
In other words
B.
Believe it or not
C.
To be honest
D.
To tell the truth

B
试题分析：考查交际用语。A换句话说；B信不信由你；C老实说；D说实话；句意：—越来越多的人认识到英语的重要性，信不信由你，大约百分之60的城里人都会讲英语。—真是太棒了。根据句意说明Ｂ正确。
考点：考查交际用语
点评：交际用语的考查要放在上下文中进行，在平时要注意积累一些常考的交际用语短语。本题四项都是常考的短语。

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It was an unforgettable experience. By the time we made it to the 36 , my hands were wet. I 37 he would remember everything I had taught him over and over again. 38 he stopped and asked, “So, Mom, how do you like my 39 ?”
I must admit that his performance was 40 . He had both hands on the wheel. His eyes never left the highway and his handling was far better than I’d ever imagined it would be, 41 it still needed improving.
Several 42 ago, I was teaching him to ride his bike. We started 43 . The third grade primary school student was 44 that his training wheels were taken off. Of course it was a long evening. He 45 several times but always got up quickly and kept 46 until he mastered riding.
Viewing the 47 , I guess it really wasn’t about him driving. It was about him 48 ---gaining more and more independence; not 49 me so much anymore.
He will be a(n) 50 in high school this fall. This will truly be a 51 year for both of us. He’s ready to have one of the best years of his young life and I will have (a) complete mental 52 . For this is probably the last year that my baby will be at home on a(n) 53 basis.
After this school year, he’ll go to college and then into the real world. Things all happen so 54 .
Now I see the time has just arrived for him to perform what he’s learned.
So, I guess you could say his driving lessons are lessons for me too. Yes, I’m being 55 that it’s his time to drive through life’s green lights and move towards his future as smoothly and skillfully as possible.

完形填空（共20小题；每小题1分，满分20分）
Learn to Express Thanks
“Exposed to strong sunshine and heavy winds, postmen are the most handsome.”
“Thank you, dear postmen.”
Many Teens readers write letters with  such words on the envelopes. Once they are 36 , editors are always    37    by their sincere gratitude(感激的心情) to ordinary people.
38   gratitude is an important  form  of good   39   .In western countries, people often write a note to thank those who   40   them. Nowadays more and more people in China have found it’s high time to cultivate(培养) a thankful     41    for the good others do.
Everyone likes to get praised and appreciated. Gratitude is   42   of virtues, which lets
others smile and makes the    43 more beautiful. You just need several 44   to write down a thank-you note, but it could bring much joy to the    45     .
We live in a society 46 we enjoy the different services of others. But none of them should be taken for granted. Gratitude is also a kind of  attitude in life. In developing gratitude for
every    47   –for the simple joys, and even for the   48   time—we come to   49   enjoy and appreciate life. Then we are able to see the    50   around us.
Try to write a thank-you letter to your parents for working hard to   51 you a happy life.          Be grateful to your   52  because of their help with your studies and character  building.
Say thanks to your friends who    53    both your happiness and sorrow and spend a few minutes   54   you go to sleep giving thanks for all that you have.
We are sure it will bring them much joy and add   55  into your own life as well.
36. A. said                        B.closed                             C. opened                        D. invited
37. A. surprised                B. interested           C. moved                            D. thanked
38. A. Having                      B. Expressing            C. Taking                              D. Enjoying
39. A. manners                  B. uses                        C. ways                                D. things
40. A. helps                       B. has ever helped           C. is helping                        D. have ever helped
41. A. feeling                     B. heart                     C. word                               D. mind
42. A. the good                 B. the smallest        C. the greatest                 D. good one
43. A. world                        B. school                    C. community                     D. crowd
44. A. times                       B. words                   C. pieces                            D. minutes
45. A. performer               B. receiver                 C. speaker                           D. doer
46. A. which                        B. when                      C. how                                  D. where
47. A. time                         B. day                        C. moment                        D. form
48. A. managing                B. challenging           C. changing                         D. developing
49. A. simply                       B. truly                        C. hardly                              D. ably
50. A. truth                         B. reality                    C. experience                     D. magic
51. A. offer                        B. make                     C. feed                                D. put
52.A. classmates             B. parents                C. teachers                        D. friends
53.A. gave                         B. shared                  C. appreciated                  D. formed
54. A. after                         B. as                            C. before                             D. while
55.A. color                         B. taste                     C. means                            D. Reflection

Do you know what kind of things the young people are reading? More and more 36 and parents have noticed another kind of pollution, which comes from the printed papers 37 on streets.
　　These printed things 38 newspapers but have hardly anything to do with 39 . You can only find reading materials badly made up there---some are too strange for anyone to 40 , others are frightening stories of something 41 .However, many of the young readers are getting interested in such 42 reading, which 43 them what they should pay for their breakfast and brings them nightmares（噩梦）and immoral（邪恶）ideas in 44 . Homework is left 45 , and daily games are lost.
　　These sellers shout on streets selling their papers well. The writers, publishers and printers, 46 they are, we never know, are 47 their silent money.
The sheep-skinned wolf’s story seems to have been forgotten once again .Why not 48 this kind of thing? Yes, both teachers and parents have asked each other for more strict control of the young readers. 49 ,the more you want to forbid it, the more they want to have a look at it. 50 you may even find several children, driven by the curious natures, 51 one patched paper, which has travelled from hand to hand.
　　It really does 52 to our society. It has already formed a sort of moral pollution. The 53 teachers and parents need more powerful support in their protection of the young generation. At the same time the young 54 need more interesting books to help them 55 those ugly papers.

In the more and more competitive service industry , it is no longer enough to promise customer satisfaction. Today , customer “delight” is what companies are trying to achieve in order to keep and increase market share.
It is accepted in the marketing industry , and confirmed by a number of researches, that customers receiving good service will promote business by telling up to 12 other people : those treated badly will tell their tales of woe to up to 20 people, 80 percent of people who feel their complaints are handled fairly will stay loyal
New challenges for customer care have come when people can obtain goods and services through telephone call centers and the Internet. For example , many companies now have to invest(投资)a lot of money in information technology and staff training in order to cope with the “phone rage”—caused by delays in answering calls ,being cut off in mid-conversation or left waiting for long periods.
“Many people do not like talking to machines ,”says Dr . Storey Senior Lecturer in Marketing at City University Business School. “Banks, for example, encourage staff at call centers to use customer data to establish instant and good relationship with them .The aim is to make the customer feel they know you and that you can trust— the sort of comfortable feelings people have during face-to-face chats with their local branch manager.”
Recommended ways of creating customer delight include: under-promising and over-delivering (saying that a repair will be carried out within five hours ,but getting it done within two );replacing a faulty product immediately : throwing in a gift voucher(购物礼卷)as an unexpected “thank you” to regular customers ;and always returning calls ,even when they are complaints.
Aiming for customer delight is all very well , but if services do not reach the high level promised , disappointment or worse will be the result . This can be eased by offering an apology and an explanation of why the service did not meet usual standards with empathy (for example, “I know how you must feel”) , and possible solutions (replacement , compensation or whatever fairness suggests best meets the case).
Airlines face some of the toughest challenges over customer care . Fierce competition has convinced them that delighting passengers is an important marketing tool, while there is great potential for customer anger over delays caused by weather , unclaimed luggage and technical problems .
For British Airways staff , a winning telephone style is considered vital in handling the large volume of calls about bookings and flight times. They are trained to answer quickly , with their name , job title and a “we are here to help” attitude. The company has invested heavily in information technology to make sure that information is available instantly on screen.
British Airways also says its customer care policies are applied within the company and staff are taught to regard each other as customers requiring the highest standards of service.
Customer care is obviously here to stay and it would be a foolish company that used slogans such as "we do as we please”. On the other hand , the more customers are promised, the greater the risk of disappointment.
【小题1】We can learn from Paragraph 2 that .

A．complaining customers are hard to satisfy

B．unsatisfied customers receive better service

C．Satisfied customers catch more attention

D．well-treated customers promote business

【小题2】The writer mentions “phone rage”(Paragraph 3) to show that .

A．customers often use phones to express their anger

B．people still prefer to buy goods online

C．customer care becomes more demanding.

D．customers rely on their phones to obtain services

【小题3】If a manager should show his empathy (Paragraph6), what would he probably say?

A．“I know how upset you must be.”

B．“I appreciate your understanding.”

C．“I’m sorry for the delay.”

D．“I know it’s our fault.”

【小题4】 Customer delight is important for airlines because .

A．their telephone style remains unchanged

B．they are more likely to meet with complaints

C．the services cost them a lot of money

D．the policies can be applied to their staff

【小题5】Which of the following is conveyed in this article?

A．Face-to-face service creates comfortable feelings among customers.

B．Companies that promise more will naturally attract more customers.

C．A company should promise less but do more in a competitive market.

D．Customer delight is more important for airlines than for banks.

B
If you enjoyed the spring-like sunshine over the weekend and thought the weather has finally turned a corner, you’re sadly mistaken.
Chilly (寒冷的) days and grey clouds are forecast for the week—making it far too early to pack away the winter woollies.
Temperatures will struggle to rise above zero at night and fail to make double figures during the day.
People enjoy the spring sunshine in Sefton Park, Aigburth, Liverpool. Forecasters have predicted a return to chilly weather this week.
Met Office forecaster Charlie said, “It was a nice, dry, bright weekend in many parts and Monday is going to be a similar affair for many.”
“Temperatures will be between 5℃and 8℃, which is below average for the start of spring.”
The sun will disappear from the south of the country after today, with dry but cloudy conditions forecast for tomorrow and Wednesday.
Wednesday will be warmest of the three, with temperatures peaking at 9℃. But this is still two degrees below the March average for the district.
Overnight, temperatures will drop sharply, with lows of minus 3℃for the next three nights.
“It will generally stay on the cold side of average,” said Mr. Powell.
The March misery comes at the end of the coldest winter for more than 30 years.
Temperatures in December, January and February struggled to stay above zero, with the UK’s average 1.5℃, making it the deepest freeze since 1978—79.
It claimed there was just a one-in-seven chance of a cold December to February.
The agency also sadly predicted a “barbecue summer”, saying it was “quite optimistic” that it would be warmer and drier than average.
Following the two mistakes, the Met Office has dropped its long-range seasonal forecasts and will instead publish a monthly prediction for Britain, updated once a week.
In its defense, it says that while short-term forecasts are extremely accurate, Britain’s size and geographical position makes long-term predictions much more challenging.
It also points out that it gave warning of any heavy falls of snow this winter.
60. According to the passage, the weather on Tuesday in the south might be _______.
A. dry but cloudy B. sunny but chilly C. sunny and warm D. cloudy and chilly
61. Which of the following statements is true according to the passage?
A. British people can put away their winter clothes now.
B. The Met Office has shortened its forecast range.
C. The weather forecast becomes more and more accurate.
D. The agency was quite confident of long-term predictions.
62. Which of the following would be the best title for the passage?
A. The big chill isn’t over yet B. A warm spring finally arrives
C. A heavy snow is on the way D. The Met Office drops forecasts
63. From the passage, we can conclude ________.
A. the weather report is more and more important
B. British people become worried about bad weather
C. Britain has just experienced a very freezing winter
D. The Met Office can always predict any heavy snow falls accurately

—More and more people have got to know the importance of English. ________，about six people in ten in this city are able to speak English.—That’s great.

试题分类

—More and more people have got to know the importance of English. ________，about six people in ten in this city are able to speak English.
—That’s great.