题目内容
Not too long ago, a story that happened at Walt Disney touched me greatly. A guest 46 out of our Polynesian Village resort(度假胜地) at Walt Disney was asked how she 47 her visit. She told the front-desk clerk she had had a(n) 48 vacation, but was heartbroken about 49 several rolls of Kodak color film(胶卷) she had not yet 50 . At that moment she was particularly 51 over the loss of the pictures she had shot at our Polynesian Luau, 52 this was a memory she especially treasured.
Now, please understand that we have no written service rules 53 lost photos in the park. 54 , the clerk at the front desk 55 Disney’s idea of caring for our 56 . She asked the woman to leave her a couple rolls of 57 film, promising she would take care of the rest of our show at Polynesian Luau.
Two weeks later the guest received a 58 at her home. In it were photos of all the actors of our show, 59 signed by each performer. There were also 60 of the public procession(游行队伍) and fireworks in the park, taken by the front-desk clerk in her own
61 after work. I happened to know this 62 because this guest wrote us a letter. She said that 63 in her life had she received such good service from any business.
Excellent 64 does not come from policy(政策性的) handbooks. It comes from people who 65 —and from a culture that encourages and shapes that attitude.
1.A.working B. checking C. trying D. staying
2.A.expected B. realized C. paid D. enjoyed
3.A.disappointingB. wonderful C. uncomfortableD. important
4.A.taking B. dropping C. losing D. breaking
5.A.developed B. taken C. washed D. loaded
6.A.silly B. nervous C. calm D. sad
7.A.when B. where C. as D. which
8.A.covering B. finding C. making D. keeping
9.A.Excitedly B. Fortunately C. Therefore D. Quietly
10.A.understood B. reminded C. created D. discovered
11.A.workers B. guests C. managers D. clerks
12.A.printed B. shot C. unused D. recorded
13.A.film B. card C. camera D. packet
14.A.frequently B. personally C. alone D. actually
15.A.rules B. pictures C. handbooks D. performances
16.A.case B. work C. time D. position
17.A.story B. place C. photo D. show
18.A.only B. almost C. never D. nearly
19.A.advice B. experience C. quality D. service
20.A.care B. explain C. like D. know
1.B
2.D
3.B
4.C
5.A
6.D
7.C
8.A
9.B
10.A
11.B
12.C
13.D
14.B
15.B
16.C
17.A
18.C
19.D
20.A
【解析】
试题分析：本文叙述了发生在迪斯尼乐园的一幕使作者极受感动：一名游客丢失了几个已拍摄好但未冲印的胶卷，但一名服务员想方设法为其作了弥补。揭示了这样一个主题：如何真正把顾客当成上帝?
1.考查动词短语及上下文的呼应。work out算出(总数)，算出总数，有预期的结果；check out付帐离开旅馆; try out试验, 考验, 提炼；stay out不在家, 外出, 呆在户外, 坚持到……结束。一个游客付帐离开旅馆时被询问情况。故选B。
2.考查动词短语及上下文的呼应。expect one's visit期待/盼望参观； realize one's visit认识到参观；pay one's visit访问，参观；enjoy one's visit享受参观的乐趣，满意。被问到她对参观满意(enjoy)与否。故选D。
3.考查形容词及上下文的呼应。Disappointing失望的； wonderful好的，愉快的； uncomfortable不舒适的； important重要的。她告诉说她度过了一个愉快的(wonderful)假期，故选B。
4.考查动词及上下文的呼应。take拿走, 取通常表示有意行为；drop落下，下降，通常表示有意行为；lose遗失, 浪费，表示无意行为；break破裂，打破, 违犯，通常表示有意行为。但是客人伤心她丢失了(losing)好几卷科达彩色胶卷。故选C。
5.考查动词及上下文的呼应。develop显影；冲洗，通常指胶片等的冲洗；take拿，取，拍摄；wash洗涤, 冲洗，通常指衣物等物件的清洗；load装载, 装填。客人装(load)在相机拍摄(take)好了却尚未冲洗(develop)的胶卷给丢失了。故选A。
6.考查形容词及上下文的呼应。silly愚蠢的, 无聊的；nervous紧张的, 不安的；calm镇静的, 沉着的；sad忧愁的, 悲哀的。客人对在该度假胜地拍摄的照片的失去肯定感到自己很伤心，故选D。
7.考查连词及上下文的呼应。when当……时候； where哪里； as因为； which哪一个。她在这个游览胜地拍了许多照片，因为(as)这个客人把这次游览她特别珍惜的记忆。故选C。
8.考查动词及上下文的呼应。cover包括, 包含, 适用；find发现，找到； make制造，进行；keep保持，保存。很清楚公园没有书面制定包含游客在公园里丢失照片在内的事情提供服务的规则，故选A。
9.考查副词及上下文的呼应。excitedly兴奋地；fortunately幸运地；therefore 因此, 所以；quietly平静地, 静静地, 寂静地。客人很幸运(fortunately)，得到了良好的服务。故选B。
10.考查动词及上下文的呼应。understand懂得，了解，表示状态意义；remind提醒, 使想起；trust 信任, 信赖；discover 发现, 发觉。前台服务员懂得(understand)应该对游客关心爱护的迪尼斯服务理念。故选A。
11.考查名词及上下文的呼应。workers工人； guests客人；managers经理； clerks书记员。旅游地应该关心照顾游客(guests)，故选B。
12.考查形容词及上下文的呼应。printed印刷好的； shot拍摄好的； unused未用的；recorded记录好的。她要游客留下一两卷未用过的(unused)胶卷以拍摄表演的其它内容，故选C。
13.考查名词及上下文的呼应。film胶卷； card名片； camera照相机；packet包裹。两周后客人在家收到了一个包裹，故选D。
14.考查副词及上下文的呼应。frequently经常的; personally亲自； alone独自； actually实际上, 事实上。包裹里是我们表演的演员的照片，并有每一个表演者的亲笔(personally)签名，故选B。
15.考查名词及上下文的呼应。rules 规则； pictures照片； handbooks手册； performances表演。同时还有公园里游行队伍和燃放烟花爆竹的照片，故选B。
16.考查名词及上下文的呼应。case案子； work工作； time时间；position职位。这些照片自然是那前台服务员下班后利用自己的休息时间(time)拍摄的，故选C。
17.考查名词及上下文的呼应。story故事，事情； place地点； photo照片； show表演。因为这个客人写信告诉了我，我碰巧知晓了整个的事情(story)。故选A。
18.考查副词及上下文的呼应。only仅仅； almost几乎； never从不； nearly接近。她说在她一生中，从来没有(never)从任何事情中得到过这样好的服务。故选C。
19.考查名词及上下文的呼应。advice意见； experience经历； quality质量； service服务。良好的服务(service)不是来自于政策性的手册上的规定。故选D。
20.考查动词及上下文的呼应。care注意，照料, 关心, 护理；explain 解释；serve服务，招待；like喜欢，爱好；know知道，了解。良好的服务来自于那些会关心，会护理(care)的有心人，来自于对那种姿态给予鼓励和学习的文化、素养，故选A。
考点：故事类短文。
点评：了解了全文的大意以后再作题。看清上下文，找准定位词。充分利用文章的上下文和前后句，找到对选择有提示作用的词或句。这些词有时可能是同义词或反义词。注意固定的搭配，包括动词与介词的搭配、动词与名词的搭配以及形容词与名词的搭配等，同时要根据内容选择正确的短语，有时用已了解的生活常识来确定答案。
超能学典应用题题卡系列答案Robert Frost was one of America’s best known and most honored serious writers. But his fame came late in his life.
He was born in San Francisco, California in 1874. He lived in California during his early childhood. He was named after the chief Southern general in America’s Civil War. The general’s name was Robert Edward Lee. The poet was named Robert Lee Frost, because his father wanted to honor the general.
Someone once asked another American writer, Ernest Hemingway, how to become a writer. The best thing, he said, was to have an unhappy childhood. If this is true, Robert Frost’s childhood was unhappy enough to make him a very good writer. Robert Frost’s father was a reporter who wanted to be a politician. He often drank too much wine and became angry. Robert was the victim (受害者) of his anger.
Robert Frost finished high school in 1891. After high school, Robert’s grandfather offered to pay his costs at Dartmouth College. But Robert left the school after a few months. He did not like it. He spent the next few years working at different jobs. At one time, he worked in a factory. Later, he repaired shoes. He was a teacher. He was a reporter. Always, he wrote poetry.
Robert Frost attended Harvard University for two years. After that, he returned to the many jobs he held before. For a while, Frost tried to take care of a farm in the state of New Hampshire. He was not a successful farmer. And he continued to write poetry. He said that until 1930, he earned only about ten dollars a year from writing.
In 1912, he decided to try to make a new start. He took his family to Britain. The cost of living was low. In Britain, Frost found a publisher for his first book of poems. The book was called A Boy’s Will. When it appeared in 1913. Frost received high praise from British readers. Praise was something he had not received in his own country.
Ezra Pound, another American poet living in Britain, read the poems and liked them very much. He wrote a magazine article about Frost. He also helped get Frost’s second book of poems published in America. That book was called North of Boston.
【小题1】The followings are writers EXCEPT ________.
| A．Robert Edward Lee | B．Robert Lee Frost |
| C．Ernest Hemingway | D．Ezra Pound |
| A．he had great influence on Frost’s poetry and life |
| B．Frost’ s poetry style was the same as Hemingway’s |
| C．Frost was unhappy because he was the victim of his father |
| D．Frost spent his childhood unhappily |
| A．Once Frost’s first book was published he gained great praise in his country. |
| B．After leaving Harvard University, he began to learn to write poetry. |
| C．Frost was found lo have a gift in poetry while he studied in high school. |
| D．Robert Frost’s father was angry and drank a lot because he didn’t realize his dream. |
| A．Robert Frost’s unhappy childhood. | B．Robert Frost’s first and second book. |
| C．Robert Frost’s family and jobs. | D．Robert Frost’s life and poetry. |