题目内容

【题目】— I just can’t stop worrying about the result of the final exam.

— ______. There’s nothing you can do now but wait.

A.Go aheadB.Good luckC.RelaxD.Go for it

【答案】C

【解析】

考查交际用语。句意:——我忍不住担心学校期末考试的结果。——放松,现在你也无能为力只有等待。A. Go ahead去做吧;B. Good luck好运;C. Relax放松;D. Go for it全力以赴。分析语境可知,一方对于考试结果表示担忧,另一方安慰其耐心等待,Relax用于缓解对方压力。故选C项。

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【题目】 Los Angeles is always a popular holiday destination. To fully enjoy your travel there, you should know its food, weather, and also traffic. While driving in L. A. is similar to that in other areas, there are a few specific rules to note.

HOV lanes (车道)

On many L. A. freeways, one or more lanes at the far left are used as high-occupancy vehicle (HOV) lanes. They usually have limited access and you can only enter or exit where there is a break in the double yellow line. Most HOV lanes require a minimum of two people in the car; some require three. Vehicles towing trailers (拖车) are NOT allowed in the HOV lane, regardless of how many people are in them.

Toll (收费) lanes

On certain freeways, the HOV lanes are double-purposed as toll lanes for people driving alone who have a FasTrak, an electronic toll collection system. Therefore, you also have to have one in that lane as a HOV, which is inconvenient if you’re just visiting. FasTrak is in effect on parts of the 110 freeway between the 405 and 10 freeways, and on parts of the 10 freeway east of Downtown L. A.

Cell phones

It is against the law to talk on a cell phone while driving without using a hands-free device. Holding a cell phone to your ear while driving will land you with a ticket.

Alcohol

Driving under the influence is taken seriously in L.A. The legal blood alcohol limit is 0.08%, but you can be charged with lower levels if they show you can’t function normally. Placing an opened bottle of alcohol in the passenger area while driving (or sitting) is illegal. Any opened container of alcohol has to be transported in the trunk.

1What do you know about HOV lanes?

A.They encourage people to share cars.

B.They are on the far right of freeways.

C.They are intended for larger vehicles.

D.They allow cars to enter over the double yellow line.

2Which is surely against the road rules in L. A.?

A.Driving on the 110 freeway with a FasTrak.

B.Putting the cell phone in the car while driving.

C.Riding with an opened bottle of alcohol in back seats.

D.Going below the blood alcohol limit of 0. 08%.

3Where is the text most probably taken from?

A.A traffic law.B.A road map.

C.A guidebook.D.A report.

【题目】 While studying at Jadavpur University, Banerjee wanted to find a creative and socially beneficial alternative to bricks. Along with his classmates, Banerjee created, a social enterprise called Qube in 2017. Its product is the Plastiqube-an alternative brick made from waste plastic.

Banerjee and his team work with waste collectors to gather garbage, including water bottles and abandoned bags. The garbage is then cleaned, cut up and pressed into blocks by hand. “Each Plastiqube brick costs 5 to 6 rupees about 8 cents to makewhile the average clay brick sells for about 10 rupees (14 cents),” Banerjee says. What 's more, unlike traditional bricks, Plastiqubes don' t use any mortar (砂浆). “They are basically like Lego bricks,” explains Banerjee, now aged 22. He adds“There are interlocking designs on the bottom and the top, and they lock between each other.

India is estimated to throw away over 25, 000 tons of plastic waste every day. Around 40% of it is left uncollected. “We’re building something sustainable (可持续的) out of garbage,” Banerjee says. By taking coal and mortar out of the brick making process, Banerjee claims Plastiqubes can reduce energy use by 70 percent, generating a much lower carbon foot-print than traditional bricks.

Each Plastiqube brick contains 1.6 kilograms of waste plastic. They haven't yet been tried out for practical purpose but tests on their fire resistance and long- term steadiness are now in progress. Banerjee believes they will last even longer than traditional clay bricks, while removing waste plastic from the environment for centuries.

Banerjee's innovation has, already won him recognition. He was a regional finalist for the United Nation's 2018 Young Champions of the Earth awards. He is also part of the Yunus and Yunus Global Fellowship. Banerjee will not only encourage young engineers to dream big, but also to think carefully about the environmental impact. “My advice is to start something while keeping a goal that it has to be sustainable in the long term,” he says.

1Why did Banerjee invent Plastiqube ?

A.To reduce the cost of bricks.B.To protect the environment.

C.To control the usage of mortar.D.To raise his company 's reputation.

2Which of the following makes the new bricks join together?

A.Mortar.B.Lego bricks.

C.Average clay.D.Interlocking design.

3How does the text describe the characters of Plastiqube?

A.By explaining the process.B.By analyzing some cases.

C.By listing some data.D.By giving examples.

4What can we learn from the text?

A.Banerjee has won lots of national awards.

B.Producing Plastiqube needs little labor force.

C.Plastiqube hasn't been used to build houses.

D.Banerjee likes inspiring teenagers to go for dreams.

【题目】 I'm on the phone with a frustrated customer, and a note appears on my computer screen: You are speaking slower than usual. Speed up. I do, and the message disappears, only to be replaced with another: Continuous Speaking — Finish your thought.

This is Cogito, an artificial intelligence program designed to help customer service workers communicate more clearly, empathize (产生共鸣) with frustrated callers, and improve their overall performance. Cogito listens to the tone, pitch, word frequency and other factors in customer service conversations. When it detects something wrong-an irritated customer, a call center agent taking too long to respond — it displays a note on the agent's computer telling them how to improve.

For anyone who's spent hours of their lives stuck on the phone with an unhelpful or very rude customer service agent, Cogito may seem. like a godsend. And some customer service agents using the software generally say they find it helpful. One employee says that Cogito helped her cut her average call time nearly in half, while another says it helped her speaking slow down.

Cogito has been launched to more than sixty call centers across the U. S. over the past year. The company behind the software, Cogito Inc., has raised more than $ 70 million. “We were 45 people a year ago,” says Cogito CEO Josh Feast, whose. company now has 150 employees. At MetLife, managers say that the program improved customer satisfaction by 13%and helped agents (who take an average of 700 calls a week) to have more “human” conversations.

Such software as Cogito is unlikely to stop at the meeting room. But like other enterprise software, it could soon spread well beyond call centers and other offices and into our daily lives.

1What's the purpose of Cogito program?

A.To speed up customer service workers' speaking.

B.To store the conversations between customers and agents.

C.To improve customer service agents' communication with callers.

D.To complain of frustrated callers.

2What can we infer about Cogito in Paragraph 4?

A.Cogito bas been used by sixty call centers in the world.

B.The company behind the software benefits a lot from Cogito.

C.Josh Feast designed Cogito with the help of employees.

D.Customers weren't satisfied with MetLife's service without Cogito.

3What's the future of Cogito according to the text?

A.It'll be part of our normal day-to-day life.

B.I'll spread into other offices.

C.I'll tell humans what to do.

D.I'll replace customer service agents.

4Where is the text most likely from?

A.A novel.B.A brochure.

C.A guidebook.D.A magazine.

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