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Patience is greatly important in our daily life. Once, I waited for a bus come at a stop.30 minutes passed, but no bus came. Both upset and annoying , I decided to walk by foot. But no sooner had I left when the bus arrived. I thought if I had waited for one more minutes , I would have caught it. If I chose to take a next bus£¬I would have to wait for another 30 minutes. Only then do I realize my problem. Being impatient will possible waste all the effort that we have put it in. Now, whenever I am close to losing my impatience, I will think of this experience.

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Mark Twain was a great writer. He was from the USA. He was born in 1835. He was also a famous speaker. He was famous for his sense of humour. Many people liked to listen to him , because he liked to tell some interesting stories to make people laugh all the time.

One day Mark Twain was going to a small town because of his writing. Before he was going to leave, one of his friends said to him that there were always a lot of mosquitoes(ÎÃ×Ó) in the town and told him that he¡¯d better not go there. Mark Twain waved his hand and said, ¡°It doesn¡¯t matter. The mosquitoes are no relatives of mine. I don¡¯t think they will come to visit me.¡±

After he arrived at the town, Mark Twain stayed in a small hotel near the station. He went into his room, but when he was just about to have a rest, quite a few mosquitoes flew about him. The waiters felt very sorry about that. ¡°I¡¯m very sorry, Mr. Mark Twain. There are too many mosquitoes in our town.¡± One of them said to him.

Mark Twain, however, made a joke, saying to the waiter, ¡°The mosquitoes are very clever. They know my room number. They didn¡¯t come into the wrong room.¡± What he said made all the people present laugh heartily.

But that night Mark Twain slept well. Do you know why? That was because all the waiters in the hotel were driving the mosquitoes away for him during the whole night.

1.That day Mark Twain went to the town _____.

A. to see one of his friends

B. because he wanted to do something there for his writing

C. because he was told there were a lot of mosquitoes there

D. to see one of his relatives

2.The waiters felt sorry because _____.

A. they did something wrong to Mark Twain

B. their hotel was too small

C. the room was not very clean

D. there were quite a few mosquitoes in Mark Twain¡¯s room

3.All the people present laughed heartily because _____.

A. the mosquitoes were very clever and they didn¡¯t come into the wrong room

B. the mosquitoes knew Mark Twain¡¯s room number

C. Mark Twain gave the waiters some nice presents

D. Mark Twain made a joke

4.From the story we know _____.

A. no mosquitoes troubled Mark Twain in the night

B. the owner of the hotel told the waiters to look after Mark Twain well at night

C. Mark Twain didn¡¯t have a good rest that night

D. there were not mosquitoes in the hotel any longer

Should parents ever hit their children?

Research suggests many of us are likely to respond ¡°no¡±, and public support for spanking£¨´òƨ¹É£© has been falling over the years£®But surveys also show that 75 percent to nearly 90 percent of parents admit to spanking their child at least once£®

I was raised in a zero-tolerance home for disrespect, and my parents often turned to physical punishment£®And, no, I don' t feel I was damaged by it£®

Nothing is more annoying than watching ill-mannered behavior from children£®

But there is data to suggest that a return to old-school spanking isn't the answer£®

Two years ago, Newsweek reported that it had found data suggesting that teens whose parents used physical punishment were more likely to become aggressive£®

Murray Straus, professor at the University of New Hampshire in America, has studied the topic of children and spanking for decades£®He said that children who were physically punished have lower IQs than their peers£®It may be that children with lower IQs were more likely to get spanked, but the punishment may have been counterproductive £¨·´×÷Óõģ© to their mental development, as well£®

Some researchers make the argument that occasional open-handed smacks £¨ÓðÍÕÆ´ò£© on the bottom are not only harmless but can have some benefit£®

Last year, Marjorie Gunnoe, a psychologist at Calvin College, studied teens who have never spanked£®There are a greater number of children growing up without ever having been physically punished£®Gunnoe¡¯s research suggests they don' t turn out any better than those who were sometimes spanked£®

There are some parents who simply cannot control their tempers £¨Æ¢Æø£©£®But I still believe that the best parents are the ones who are able to offer fair and firm discipline without ever turning to physical punishment£®

1.According to the first three paragraphs, the author was probably hit by her parents when____________.

A£®they were dissatisfied with her grade

B£®she showed no respect for the elder

C£®they cannot control their temper

D£®their discipline turns out to be not strict enough

2.According to Murray Straus, children who are physically punished ______£®

A£®are less aggressive toward others when they get older

B£®have slower physical development

C£®benefit from occasional spanking

D£®may develop lower IQs than their peer

3.Which of the following statements is TRUE according to the article?

A£®40 percent of children grow up without ever being spanked

B£®Children who suffer less physical punishment are better students

C£®Occasional open-handed spanking on the bottom are mentally harmful

D£®Researchers disagree over whether smacking is mentally harmful to children

Siri is an artificial intelligence (AI) that you can carry around in the pocket, where it waits patiently to be told what to do. In the week we spent together, my AI assistant has performed admirably in finding me restaurants, or the location of the nearest coffee shop.

A typical command might be: ¡°Reserve a table for two at a good French restaurant in San Francisco.¡± Siri responds by presenting a list of top-rated restaurants that can be booked on OpenTable.com. If you say which time you want, it can book you a table without your lifting a finger. In some ways Siri is just a fancy front-end (Ç°¶Ë³ÌÐò) to the 35 sites it can connect to, from taxi booking sites to movie review databases. But what¡¯s new is the way it can analyze the intentions of its master or mistress and use those sites to put them into action.

Siri attaches probabilities to the explanation of each word and cross-references (¶ÔÕÕ¼ìË÷) with your location and other data, some of which you must provide yourself. To send email reminders, Siri obviously needs to know your email address. To ¡°find me the flower shop closest to work¡±, it needs to know where you work. To pay bills or buy airline tickets, it would need access to your credit card.

That raises the question of how far we are willing to trust a piece of software that can go and do things for us based on what it ¡°thinks¡± we mean, a topic that occupies some engineers working on artificial intelligence. The more data, and power, you give your virtual assistant, the more damage it could do. Siri may be simple, and always shows its explanation of a command before carrying it out. But it gives users a preview of a new balance between privacy, trust and convenience that the expansion of AI into everyday life is likely to develop.

1.What is Siri?

A. A digital e-book reader.

B. A music-sharing software.

C. A voice-controlled website.

D. An artificial intelligence software.

2.When asked ¡°do I need my umbrella today?¡±, what will Siri probably respond with?

A. The list of umbrella makers.

B. The list of umbrella shops.

C. The local weather forecast.

D. The local climate conditions.

3.Siri is new in that it has the ability ______.

A. to understand what you speak

B. to connect a lot of websites

C. to give a variety of commands

D. to create computerized database

4.What question does Paragraph 4 answer?

A. Does Siri think itself? B. Can I trust you, Siri?

C. Is Siri simple for use? D. Will Siri be popular?

Career success could be predicted as early as kindergarten, according to a 20-year study recently published in the American Journal of Public Health.

Researchers from Pennsylvania State University and Duke University tracked more than 700 children from across the US between kindergarten and age 25 and found a significant correlation£¨Ïà¹ØÐÔ£©between their social skills as kindergartners and their success as adults two decades later.

In 1991, teachers assessed how the kindergartners interacted(»¥¶¯) with each other socially using a range of criteria like whether they cooperate with their peers without prompting£¨¼¤Àø£©, if they're helpful to others, whether they're good at understanding feelings, and if they can solve problems on their own.

Researchers then kept track of whether the students went on to graduate high school on time, get a college degree, and find and keep a full-time job by 25. They also monitored the participants' involvement with crime, drug abuse, public assistance, and mental health issues.

The results showed that socially competent£¨ÓÐÄÜÁ¦µÄ£©children were far more likely to earn a college degree and have a full-time job by 25 than those with limited social skills. Those with limited social skills also had a higher chance of getting arrested, binge£¨·Å×Ý£©drinking, and applying for public housing.

¡°This study shows that helping children develop social and emotional skills is one of the most important things we can do to prepare them for a healthy future," said Kristin Schubert, program director at the Robert Wood Johnson Foundation, which funded the research, in a release.

¡°From an early age, these skills can determine whether a child goes to college or prison, and whether they end up employed or addicted." The good news, according to Damon Jones, lead author of the study, is that intervention£¨¸ÉÔ¤£©at a young age can help improve social and emotional skills. ¡°This research by itself doesn't prove that higher social competence can lead to better outcomes later on," he said. ¡°But when combined with other research, it is clear that helping children develop these skills increases their chances of success in school, work, and life."

1.What has the 20-year study found?

A. Most kindergartners can solve problems alone.

B. Helpful children understand other's feeling better.

C. Outgoing children cooperate with their peers easily.

D. Social skills play a key role in children's development.

2.Paragraph 3 and 4 are mainly about?

A. when the researchers began their study

B. how long it took to complete the study

C. how the researchers conducted the study

D. what factors were studied by the experts

3.What should parents do to help their children to succeed according to Kristin Schubert?

A. Teach them how to cooperate with others.

B£®Teach them some basic living skills.

C£®Tell them to keep off alcohol

D. Coach them in their lessons.

4.The text makes very good sense to ____________.

A. teenagers B. educators

C. doctors D. general readers

No matter what type of business you run, it has to deal with things that go wrong from your customer¡¯s point of view. Complaints can be a great source of information for organizations to make corrections as well as further improvements. __1.__.

You should listen actively to what the customer has to say by maintaining comfortable eye contact. _2.__.

__3._.It¡¯s important for you to know that your apology must appear sincere to the customer, and not an empty excuse. And also you should show the customer you¡¯ve accepted the responsibility and provide him with choices or assure the customer you¡¯ll do something about his complaint.

Talk with the client and discover the best means to resolve his problem. __4.__In this case it¡¯s important to let your customer know an estimation(¹À¼Æ) of how long it will take to take action on his complaint.

A simple ¡°thank you¡± is one way to let the customer know you appreciate the time and effort they¡¯ve taken to inform you about a problem with your company¡¯s service or product that you need to know about.

Create a procedure for recording different types of customer complaints. __5.__.

A. Listen to your customer¡¯s complaints and you can improve your service.

B. There will be times when you¡¯ll be unable to resolve the issue immediately.

C. When receiving a complaint, you should apologize for the failure the customer has identified.

D. They are a valuable source of information to determine various root causes that need to be addressed within your company.

E. So it¡¯s important to learn to deal with customer complaints efficiently.

F. Don¡¯t feel ashamed of the failure in your service or products.

G. You should also show your customer that you do understand him by giving full attention.

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