The Sunday of May is Mother’s Day and a time to be to our mothers.A. concerned B. kindC. grateful D. honest 题目和参考答案——青夏教育精英家教网—

题目内容

The Sunday of May is Mother’s Day and a time to be _____________ to our mothers.

A. concerned B. kind

C. grateful D. honest

【解析】考察形容词的辨析。A关心，关系；B善良，仁慈；C感谢，感恩；D诚实。句意：五月的星期天是母亲节，是一个向我们的妈妈们表达感谢的机会。故选C

考点：考察形容词辨析

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—Yes, I _____ so excited for a long time.

A. didn’t feel B. wasn’t feel

C. haven’t feel D. hadn’t feel

No matter what type of business you run, it has to deal with situations in which things go wrong from your customer’s point of view. Complaints can be a great source of information for the organizations. So it’s important to learn to deal with customer complaints efficiently.

Firstly, listen attentively to what the customer has to say by keeping comfortable eye contact and giving full attention with no interrupting. You should also show your customer that you do understand him.

Secondly, when receiving a complaint you should apologize for the failure the customer has identified. It’s important for you to know that your apology must appear authentic to the customer, and not an empty excuse. And also you should show the customer you’ve accepted the responsibility and provide him with choices if you have some in hand or otherwise assure the customer you’ll do something about his complaint.

Thirdly, talk with the consumer and discover the best means to resolve his problem. There will be times when, after gathering the facts of a situation, you’ll be unable to resolve the problem immediately. In this case it’s important to let your customer know how long it’ll take to take action on his complaint.

Fourthly, a simple “Thank you” is one way to let the customer know you appreciate the time and effort he has taken to inform you about a problem with your company’s service or product you need to know about.

Lastly, give your customer something that shows your appreciation for him giving the feedback to you. And let him know you’re sorry for the mistake that was made. It isn’t necessary to give something that is costly; but a coupon(赠券) for a free drink or movie is fine.

Your professional and well-organized method of dealing with your customer complaints is one more way that will make you stay ahead of your competitors.

1.What does the passage mainly talk about?

A. Effects of customer complaints on business.

B. Tips for handling complaints from customers.

C. Importance of dealing with customer complaints.

D. Several factors resulting in customer complaints.

2.The author thinks that customer complaints _____________.

A. are easy to deal with

B. are sometimes beneficial

C. can actually be avoided

D. are really quite annoying

3.The underlined word “authentic” in Paragraph 3 most probably means _______.

A. believable B. touching

C. attractive D. clever

4.According to the passage, what is the first thing you should do when facing the customer complaints?

A. Showing sincere attitude.

B. Making an honest apology.

C. Making an absolute promise.

D. Listening to the complaint impatiently.

Donald Watson was a man who thought very much about the food he ate. He was born in yorkshire， England , in September 1910. And he died in November 2005, at the age of 95. That is a very great age. Watson explained that it was because he never ate any food from animals.

When he was a boy , Watson stayed on a farm. .He loved to see the animals. He said that they gave so much to people. And all the animals were so friendly. Then , one day , he saw a man killing a pig . He was very sad. . From then on, Watson decided that he would never again eat meat . Twenty years later he decided that he wouldn’t eat anything from animals, such as milk, cheese or eggs. He became vegan (素食主义者).

Watson formed a group called “The Vegan Society”. In its newspaper, The Vegan Society thought it was terrible and wrong to eat food from animals. At first, there were not many people who agreed with him . They thought it was crazy to do it .Most people thought it was too difficult and unhealthy. However, over time , more and more people began to agree with Watson and The Vegan Society.

People become vegans for many reasons. Watson and his friend stopped eating because they loved animals. They believed that it was wrong to hurt another living thing .

Now, people also become vegans for environmental reasons. Keeping animals takes a lot of resources(资源)， including water and food. Also, in some places, people are cutting down trees to create more land for cows. By avoiding food from animals, vegans hope to protect these forest areas.

Finally, just like Watson, some people believe that being a vegan is healthier. They believe that food from animals causes heart problems, a high body weight and many other health problems.

1. We know from the text that Watson __________.

A. lived a very long life

B. refused to eat meat at 20

C. helped kill a pig on a farm

D. enjoyed good food very much

2. The underlined word “it’ in paragraph 3 means “ ________”.

A. agreeing with Watson

B. publishing a newspaper

C. forming “The Vegan Society”

D. avoiding all food from animals

3. Watson refused to eat meat ______.

A. because of his love of animals

B. because of environmental reasons

C. because he had a lot of health problems

D. because keeping animals needs lots of resources

4. What’s the best title (标题)for the text?

A. Donald Watson : a new way to eat

B. Animal protection in England

C. The Vegan Society：a special group

D. Healthy eating habits

Judy and I are flying to London for a holiday and I will ________ the chance to practice my spoken English.

A. get used to B. catch up with

C. go through D. make use of

语法填空（共10小题，每小题1.5分，满分15分）

People have known the 1. (important) of keeping healthy and good life habit. Everyone2. ( want) to keep in good health. to keep healthy, we should have a balance 3. ( balance) diet.

What should we do to keep healthy? I think 4. is important to have a good habit. We shouldn’t spit(吐痰) in public places or throw litter（垃圾）about. We must make it rule to wash our hands before meals or 5. toilets（厕所）. It is important to go to bed early and get up early. It will keep us 6. (activity) during the day.( Do) 7. morning exercises every day is also good 8. our health. We should keep the windows open when we are sleeping. We should have more water, fruit9. vegetables. Above all, we should keep our hearts in a good state . do you agree with me?

The better we get into good eating habits, the10. ( happy) our life will Become。

现在，越来越多的学生开始意识到学习英语的重要性，但是一些学生发现在日常生活中很少有说英语的机会。假设你校学生会决定举办一次英语口语竞赛,请根据以下提示，写一则100词左右的英语海报。

目的：提高同学们的英语口语能力

时间：12月8日下午2:00-5:00

地点：校会议室

评委：3名外教和7名外语老师

奖品：一台笔记本电脑（获得第一名的学生）

参赛对象：全校学生

（海报发布时间：10月8日）

参考词汇：英语口语 oral English

_________________________________________________________________

Peter Onruang, a Hollywood businessman, has paid $310,000 to clone his best friend Wolfie, a lovely dog. He said, “Wolfie was more than just a pet to me.” Wolfie died two years ago, at the age of 15. But long before she and her sister Bubble passed away, Onruang had plans to bring them back to life. Onruang said, “I buried them at home. Each time I visit them, I say, ‘Hi, I’m making a new body for you.’”

Finally, Onruang found the South Korean biotechnology company RNL Bio, which can and will clone animals. Onruang collected his dogs’ stem cells (干细胞), and then he started a website MyFriendAgain.com, so he could earn and save the $310,000 that the cloning would cost.

The new dogs should look identical (完全相同的) to Wolfie and Bubble. When the cloning process is done, Onruang may end up with several clones of each dog. But Onruang admits he’s still not sure that they will be exactly the same.

Scientists cloned the first animal, a sheep named Dolly, in 1996 in Scotland. That project has raised ethical (伦理的) questions about where science should draw the line. Another question is whether such technique will lead to a day when humans could be cloned.

“If I had an opportunity to clone myself, I would do it readily,” Onruang said. “Because it’s me, I’m raising myself. I have already known exactly my strengths and weaknesses. This person is going to be the new and improved me, and will live the life I’ve always wanted to live.”

1.Onruang started the website MyFriendAgain.com in order to .

A. encourage more people to clone their pets

B. draw people’s attention to cloning

C. raise money to pay for the cloning

D. collect his dog’s stem cells

2.The purpose of the fourth paragraph is to tell us .

A. when and where scientists cloned the first sheep Dolly

B. people are in favor of the clone technology

C. cloning will be of great benefit to humans

D. there are arguments about the clone technology

3.What is Onruang’s attitude towards cloning humans?

A. He is enthusiastic about it.

B. He doesn’t care about it.

C. He strongly opposes it.

D. He never thinks about it.

国庆长假引发了人们对于旅游景点该不该涨价的热议。上周你们班对此进行了一次热烈的讨论。请根据下面的讨论结果完成短文。

大约90%认为不该涨价	10%认为可以适当涨价
1.旅游景点是公共资源; 2.更多的人可以享受美景; 3.涨价会增加人们的经济负担。	1.景点建设及维护费用增加; 2.避免超负荷的游客量对景点造成破坏。
你的观点:……

要求:1.词数120左右,可以适当增加细节,以使行文连贯;

2.词汇:景点scenery spot;维护maintenance。

注意:开头已给出,不计入总词数。

Last week my class had a heated discussion about whether prices of scenery spots should be raised.The students held different opinions about it.

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