题目内容

We can help poor in so many ways and even the smallest effort can make difference.

A. the; a B. 不填; the

C. 不填; a D. the; the

A

【解析】

试题分析:考查冠词。形容词前加the表示一类人,the poor:穷人;make a difference:有影响,起作用,固定短语。句意:我们有许多办法帮助穷人,甚至最小的努力都可以起作用。故选A

考点:考查冠词

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Most of us are expecting high-quality customer service in our daily life, but actually enjoying a happy purchase is easier said than done.

Shoppers seldom complain to the manager or owner of a retail store, but instead they will alert their friends, relatives, co-workers, strangers—and anyone who will listen.

Store managers are often the last to hear complaints, and often find out only when their regular customers decide to frequent their competitors, according to a study jointly conducted by Verde Group and Wharton School.

“Storytelling hurts retailers and entertains consumers,” said Paula Courtney, President of the Verde Group. “The store loses the customer, but the shopper must also find a replacement.”

On average, every unhappy customer will complain to at least four others, and will no longer visit the specific store. For every dissatisfied customer, a store will lose up to three more due to negative review. The resulting “snowball effect” can be disastrous to retailers.

According to the research, shoppers who purchased clothing encountered the most problems. Ranked second and third were grocery and electronics customers.

The most common complaints include filled parking lots, cluttered (塞满了的) shelves, overloaded racks, out-of-stock items, long check-out lines, and rude salespeople.

During peak shopping hours, some retailers solved parking problems by getting moonlighting (业余兼职的) local police to work as parking attendants. Some hired flag wavers to direct customers to empty parking spaces. This guidance eliminated the need for customers to circle the parking lot endlessly, and avoided confrontation between those eyeing the same parking space.

Retailers can relieve the headaches by redesigning store layouts, pre-stocking sales items, hiring speedy and experienced cashiers, and having sales representatives on hand to answer questions.

Most importantly, salespeople should be diplomatic and polite with angry customers.

“Retailers who’re responsive and friendly are more likely to smooth over issues than those who aren’t so friendly,” said Professor Stephen Hoch. “Maybe something as simple as a greeter at the store entrance would help.”

Customers can also improve future shopping experiences by filing complaints to the retailer, instead of complaining to the rest of the world. Retailers are hard-pressed to improve when they have no idea what is wrong.

1.Why are store managers often the last to hear complaints?

A. Most customers won’t bother to complain even if they have had unhappy experiences.

B. Customers have no easy access to store managers.

C. Few customers believe the service will be improved.

D. Customers would rather relate their unhappy experiences to people around them.

2.What does Paula imply by saying “the shopper must also find a replacement” (Line 2, Para. 4)

A. New customers are bound to replace old ones.

B. Most stores provide the same kind of service.

C. Not complaining to manager causes the shopper some trouble too.

D. It is not likely the shopper can find the same products in other stores.

3.Shop owners often hire moonlighting police as parking attendants so that shoppers________.

A. can stay longer browsing in the store

B. won’t have trouble parking their cars

C. won’t have any worrier about security

D. can find their cars easily after shopping

4.What contributes most to smoothing over issues with customers?

A. Design of store layout.

B. Hiring of efficient employees

C. Huge supply of goods for sale.

D. Manners of the salespeople.

5.To achieve better shopping experiences, customers are advised to ________.

A. exert pressure on stores to improve their service

B. voice their dissatisfaction to store managers directly

C. settle their disputes with stores in a diplomatic

D. shop around and make comparisons between stores

Would it surprise you to learn that, like animals, trees communicate with each other and pass on their wealth to the next generation?

UBC Professor Simard explains how trees are much more complex than most of us ever imagined.Although Charles Darwin thought that trees are competing for survival of the fittest, Simard shows just how wrong he was.In fact, the opposite is true: trees survive through their co-operation and support, passing around necessary nutrition “depending on who needs it”.

Nitrogen(氮) and carbon are shared through miles of underground fungi(真菌) networks, making sure that all trees in the forest ecological system give and receive just the right amount to keep them all healthy. This hidden system works in a very similar way to the networks of neurons(神经元)in our brains, and when one tree is destroyed, it affects all.

Simard talks about “mother trees”, usually the largest and oldest plants on which all other trees depend.She explains how dying trees pass on the wealth to the next generation, transporting important minerals to young trees so they may continue to grow.When humans cut down “mother trees” with no awareness of these highly complex “tree societies” or the networks on which they feed, we are reducing the chances of survival for the entire forest.

“We didn't take any notice of it.” Simard says sadly.“Dying trees move nutrition into the young trees before dying, but we never give them chance.” If we could put across the message to the forestry industry, we could make a huge difference towards our environmental protection efforts for the future.

1.What would be the best title for the passage?

A.Old Trees Communicate Like Humans

B.Young Trees Are In Need Of Protection

C.Trees Contribute To Our Society

D.Trees Are More Complex Than You Think

2.In Simard's opinion, trees _______

A.compete for survival B.protect their own wealth

C.depend on each other D.provide support for dying trees

3.We can learn from the passage that .

A.“mother trees” are usually of no use to other trees.

B.Charles Darwin had the same thought as Simard.

C. if “mother trees” are cut down, the survival for the entire forest will be affected.

D.people know much about the complex “tree societies”.

4.The underlined word “it” in the last paragraph refers to .

A.how “tree societies” work

B.how trees grow old

C.how forestry industry develops

D.how young trees survive

The British royal family is about to be slimmed down. The queen plans to reduce the number of real royals, as was recently announced. However, there seems little sign of the monarchy (君主) disappearing completely.

Up till the 17th century, the British king or queen was believed to rule by “divine (神的) right”, which was the idea that God chose the king or queen to rule and that he or she was therefore above the law. However, this idea ended with the English Revolution, in which King Charles I was imprisoned and then killed in 1649.

So what role does the British royal family have today?

Well, the Queen has important formal duties: as Head of State, the Queen represents the UK on visits abroad and invites other world leaders to visit the UK. As Head of the Armed Forces, only the Queen can declare when the UK is at war or when war is over. The Queen also has constitutional duties: She has to sign many government and Commonwealth documents every day.

In addition, the royal family spends a great deal of its time traveling up and down the country in support of different charity projects. But the public in Britain do not believe there should be a royal family. Sometimes, the press and media criticize the royal family as well. One criticism is that British people should not have to pay for the royal family through their taxes.

Today, the royal family works hard to be relevant in the modern world. The queen’s speech on TV is less formal every Christmas, and is now available as a podcast (播客). In 2005, after graduation from university, Prince William spent time teaching English in Uruguay, the sort of work many young British people do at some time in their lives.

1.What can be concluded from the first two paragraphs?

A. The British king or queen is no longer believed to rule by divine right.

B. The British king or queen is about to become common people.

C. The English Revolution put an end to the British royal family in 1649.

D. The royal family’s role was most important in Britain in the 17th century.

2.Which of the following is NOT among formal duties of the Queen?

A. Declaring when the UK is at war.

B. Travelling around the world for charity projects.

C. Inviting other world leaders to visit the UK.

D. Signing Commonwealth documents every day.

3.Prince William is mentioned in the passage to show that ________.

A. he is popular in the UK

B. many young British people do voluntary work

C. he has tried to win young people’s admiration

D. the royal family is trying to change their image

4.We can infer from the passage that ________.

A. British people are all in favor of the royal family

B. the British royal family are facing surviving challenges

C. the public are encouraged to oppose the royal family

D. British youths are required to teach English in Uruguay in their lives

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