B
To: manager@ tastytreat.com.ca
Date: Monday, 7 October, 3:34p.m.
From: raymondyuen@ canada.net
Subject: Complaint
Dear Mr. Price,
I have eaten in your restaurant many times and have always been happy with the food and service. This makes what happened last Saturday even more disappointing.
It was my son’s birthday so we booked a no-smoking table at your restaurant for 7:30 p.m. We arrived on time but were told that our table was not yet ready. At 8:00 p.m., we were given a table in the smoking section. I asked to move but I was told that there were no other tables. A lot of people were smoking so it was uncomfortable and unhealthy.
Our first waitress, Janet, was very polite and helpful. She gave us free drinks for waiting so long. Our food also came quickly and looked fresh and tasty. When my wife had eaten most of her meal, she found a dead cockroach (蟑螂) in her vegetables. She was shocked and wanted to leave. At first, the waitress told us it was a piece of garlic(蒜). When we told her that garlic does not have legs, she apologized and took the food away.
We asked for the bill, expecting not to pay for my wife’s meal. Nobody came. After 15 minutes, I asked to see the manager. The head waiter told us that you were on holiday. I complained again about the horrible cockroach. He told me Janet had finished work. He didn’t believe my story and gave me a bill for three meals. I argued with him but was forced to pay.
The waitress, Janet, was always friendly, but I would like an apology from your impolite head waiter and a full refund (退款) for our meal. It cost $68. Until then, I will not be eating at your restaurant or recommending it to anyone.
You can contact me at 742-3254 or through e-mail if you want more information.
Thank you for your attention.
Yours sincerely,
Raymond Yuen
69. We learn from the text that last Saturday Mr. Yuen _____.
  A. was satisfied with the restaurant.          B. was disappointed with the restaurant
  C. had to wait for his food                   D. ate for the first time at the restaurant
70. The writer had to pay the bill because _______.
A. the head waiter would not believe his story 
B. the manager was on holiday
C. Janet didn’t believe there was cockroach in the vegetables
D. his wife had eaten most of her meal
71. Which of the following is not true according to the passage?
A. Mr.Yuen demanded that the head waiter apologize to him.
B. Mr.Yuen asked for a full refund for their meal.
C. Mr.Yuen will not eat at the restaurant any more.
D. The head waiter was not as polite as Janet. 

I came to study in the United States a year ago .Yet I did not know the real American society until I was injured in a car accident because after the accident I had to see a doctor and go to court.
After the accident .my roommate called a doctor for me. I was very grateful and determined to repay him one day. But the next day, he asked me to pay him $200 for what he had done. I was astonished. He had good reason to charge me, he said. And if I wanted to collect money from the person who was responsible for my injury, I’d have to have a good lawyer. And only a good doctor can help me get a good lawyer .Now that he had helped me find a good doctor, it was only fair that I should pay him.
But every day I went to see the doctor, I had to wait about 50 minutes. He would see two or three patients at the same time, and often stop treating one so as to see another. Yet he charged me $115 each time .The final examination report was made up of ten lines, and it cost me $215.
My lawyer was all smiles the first time we met. But after that he avoided seeing me at all. He knew very well the other party was responsible for the accident, yet he hardly did anything. He simply waited to collect his money. He was so irresponsible that I decided to dismiss(解雇) him. And he made me pay him $770.
Now I had to act as my own lawyer. Due to my inexperience, I told the insurance company(保险公司) the date I was leaving America. Knowing that, they played for time…and I left without getting a cent.
【小题1】A good doctor is necessary and important for the author to __________.

A.be properly treated
B.talk with the person responsible for the accident
C.recover before he leaves America
D.eventually get the responsible party to pay for his injury
【小题2】The word “charge” in the third paragraph means_________ .
A.be responsibleB.accuseC.ask as a priceD.claim
【小题3】Both the doctor and the lawyer in this passage are very__________.
A.friendlyB.selfish C.professionalD.busy
【小题4】What conclusion can you draw from the story?
A.Going to court is something very common in America.
B.One must be very careful while driving a car.
C.There are more bad sides in America than good sides.
D.Money is more important than other things in the US.

I came to study in the United States a year ago. Yet I did not know the real American society until I was injured in a car accident because after the accident I had to see a doctor and go to court.

     After the accident, my roommate called a doctor for me. I was very grateful and determined to repay him one day. But the next day, he asked me to pay him $200 for what he had done. I was astonished. He had good reason to charge me, he said. And if I wanted to collect money from the person who was responsible for my injury, I’d have to have a good lawyer. And only a good doctor can help me get a good lawyer .Now that he had helped me find a good doctor, it was only fair that I should pay him .But every time I went to see the doctor, I had to wait about 50 minutes. He would see two or three patients at the same time, and often stop treating one so as to see another. Yet he charged me $115 each time. The final examination report consisted of ten lines, and it cost me $215. My lawyer was all smiles the first time we met. But after that he avoided seeing me at all. He knew very well the other party was responsible for the accident, yet he hardly did anything. He simply waited to collect his money. He was so irresponsible that I decided to dismiss him. And he made me pay him $770.

Now I had to act as my own lawyer. Due to my inexperience, I told the insurance company the date I was leaving America. Knowing that ,they played for time,… and I left without getting a cent.

My experiences taught me two things about America: firstly, in a country like America money is everything. It is more important than friendship, honor or professional morality. Secondly, foreigners are still being unfairly treated. So when we talk about America, we should see both its good and bad sides.

1. The author’s roommate offered to help him because _____.

   A. he felt sorry for the author

   B. he thought it was a chance to make some money

   C. he knew the doctor was a very good one

   D. he wanted the author to have a good lawyer

2.A good doctor is essential for the author to_____.

   A. be properly treated

B. talk with the person responsible for the accident

   C. recover before he leaves America

   D. eventually get the responsible party to pay for his injury

3.The underlined word “ charge ” in this passage means ______.

   A. be responsible                 B. accuse                   C. ask as a price         D. claim

4.Both the doctor and the lawyer in this passage are very ______.

   A. friendly                      B. greedy                         C. professional          D. busy

5. What conclusion can you draw from the story?

   A. Going to court is something very common in America.

   B. One must be very careful while driving a car.

   C. there are more bad sides in America than good sides.

   D. Money is more important than other things in the US.

 

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