题目内容

【题目】七选五阅读

Tips on How to Motivate a Team

Leadership is an art of making the work easier and more fun and motivating your team to succeed.If you want to get your team excited to face the next challenge,look through the following steps.

Set realistic goals. 【1】 For example,if you have a project that needs completing,create a chart that breaks the project into smaller goals so that,as they achieve each step,they can check it off and see themselves getting closer to completing the project.

【2】 So if it is somebody’s birthday or someone just got married or had a baby,make them feel special and important. 【3】—do whatever is appropriate for the occasion,as long as you are respecting that person’s privacy.

Create social events outside of work.Motivate your team by not having everything be all about work,work,work. 【4】 Have members go out for lunch in groups every two weeks instead of everyone going separate ways,so people are more motivated to work hard because they’ll know each other better.

Be a good role model.As a person that each individual team member can look up to,you don’t have to be perfect,but you should be hard-working,reasonable,willing to communicate,and generally a smart,reliable employee. 【5】

A.Make your team members feel recognized.

B.Get the team to work together.

C.Have monthly happy hours to let the members of your team relax a bit.

D.If you’re not showing the very quality that your team should possess,then why will they follow you?

E.Know what your team is capable of and provide a tool that shows their progress.

F.Email your best wishes and bring in a cake.

G.Get people walking around instead of over chat or email.

【答案】

【1】E

【2】A

【3】F

【4】C

【5】D

【解析】

试题分析:

【1】举例中说要细分目标,每实现一项之后就核对并做记号以示离目标越来越近,即provide a tool that shows their progress。

【2】尊重员工,在适当的场合表示对员工的关心,使员工有认同感。

【3】使员工有认同感的具体表现。

【4】根据上文可知,要创建工作以外的社会活动,丰富员工生活。

【5】领导要树立榜样,你如果不展现出你的团队应具备的素质,那他们为什么要跟随你呢?

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【题目】Some people collect postage stamps -- the small pieces of paper you place on letters or postcards before mailing them. Other people collect works of art or musical instruments. But a man in the American state of Maryland collects secrets.

For the past 10 years, people from throughout the world have been sending Frank Warren postcards and other objects with secrets written on them. He now has a million secrets. Mr. Warren lives in Germantown, Maryland, near Washington, D.C. Ten years ago, he created an art project he calls "PostSecret."

"I invited strangers from all around the world to write down their deepest confession(自白) on a postcard, something they'd never told anyone else before, but something that was true. And I asked them to mail it to my home anonymously(匿名地)."People send him postcards, other objects and emails telling their secrets. Every Sunday, he chooses 10 secrets and puts them on the PostSecret website.

Mr. Warren says he created PostSecret so people would have a safe place in which to share their secrets." I was struggling with secrets in my own life. And it was by creating this safe place where others could share their secrets with me without judgment -- anonymously -- I think that space was something I needed just as much as they did."

He has published six books full of the secrets people have shared with him. One secret in each book is his. The project itself was once one of Mr. Warren's secrets. His wife Jan did not know exactly what he was doing until the first book was published.

Some people tell Frank Warren of their secret desire to kill themselves. So he and the PostSecret community have raised more than $1 million to help prevent suicides(自杀).

【1】How many secrets can Frank Warren get per year on average in the past 10 year?

A. About 100 thousand secrets.

B. About a million secrets.

C. About a billion secrets.

D. About 10 thousand secrets.

2What can we do on the PostSecret website?

A. We can get some help when we are in trouble.

B. We can learn about some secrets of other people.

C. We can express our views freely.

D. We can put all our secrets on the website.

3Why did Mr. Warren create PostSecret?

A. To keep his own secrets.

B. To find out more secrets of other people.

C. To offer a good place to share secrets.

D. To help other people get out of their trouble.

4What can be inferred from the passage?

A. Mr. Warren probably once saved some people’s life.

B. Mr. Warren’s wife helped him to create PostSecret.

C. Mr. Warren makes many friends because of PostSecret.

D. Mr. Warren is an open, easy-going and generous man.

【题目】根据短文内容,从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。

Customer service refers to the way that companies behave towards their customers. 【1】 However, many a time organizations don’t focus on customer relationship management, and that’s what makes customers angry, which is one of the reasons why companies lose their customers. 2

First of all, you need to realize the great value of the customers. It’s they who are the boss, and it’s because of them that you get your pay checks. So do take your customers seriously.

3 You need to ask the customers the right kind of questions and think of the possible solutions which you can provide. Understand how they feel according to a particular situation, their body language, tone of voice and words they speak. Never make assumptions (臆断)and think that you know what the customers want.

4 Treat customers as individuals and the best way to do that is using their first name and finding ways of praising them in a sincere way.

In addition, there are some other skills which will help you in serving your customers better. For example, once you finish solving the problem for the customers, before ending the call, always remember to ask if there is anything else you can do for them. End the call with a “thank you”. If the customers are angry, let them express their anger completely. 5 Once they’ve finished speaking, try to calm them down by apologizing.

In a word, always remember that if the customers remain happy, you’ll be in business.

A. Never or start speaking until they’ve finished.

B. You can bring in as many new customers as you want.

C. So customer service is important and you should know how to improve it.

D. Finding out the needs of the customers is another important customer service tip.

E. Making customers feel they are important is an excellent way to serve them better.

F. It’s the quality of service that determines whether the customer remains with the company.

G. More companies are finding that their customer service should not be limited to Stores.

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