Most of us use the telephone several times a day to talk with friends or make social arrangements. These calls are usually quite easy and require little planning. Using the telephone for business purp 题目和参考答案——青夏教育精英家教网—

题目内容

Most of us use the telephone several times a day to talk with friends or make social arrangements(安排). These calls are usually quite easy and require little planning.

Using the telephone for business purpose is different. In any organization the person on the telephone represents the company and gives an impression of the firm to the outside world.

If you want to ensure good public relations, you need to master effective telephone techniques.

You should try to give an impression of an efficient, friendly, progressive company eager to give good service.

Before calling

Choose the right time. Consider the cost, urgency and convenience. When calling overseas, you need to consider the time difference.

Check the number. A great deal of money is wasted each year on dialing wrong numbers.

Plan your call. Make a list of points and questions to be raised.

Be prepared. Gather any files, papers or information that may be needed during the call. It is unprofessional to have to say “Hold on while I look for that.”

If you have to ask a caller to hold on, keep going back and assuring him/her that you will be as quick as possible.

Avoid interruptions. Call at a time when you are unlikely to be distracted(分心).

During the call

Be courteous, polite. Make time for suitable greetings like “How are you today, Jim?” and “Did you enjoy your holiday”?

Put a smile in your voice. Remember, your caller can not see you, so use intonation to good effect and try to sound confident, decisive, helpful, and interested.

Check your notes. Look back at your notes to ensure that you have covered everything and quote figures and other data correctly.

Get feedback. Make sure the caller understands the message correctly, especially deadlines and actions that are involved.

Be courteous. Finish by thanking the caller for his or her time and trouble.

After the call

Make notes. Let it become a habit to make notes of the call and place them in an appropriate file.

Take actions. If you need to send a letter of confirmation or inform someone in your organization about any details of the call, do it immediately so that you do not forget important points.

1.This passage is mainly about _____.

A．how to become a dependable company

B．how to ensure public relations

C．some service a company should have

D．some telephone techniques for business purpose

2.Before calling, you have to _____.

A．stay at your company only

B．learn important data and figures by heart

C．get things ready for the communication

D．choose the right time and place

3.During the call, it is unsuitable to _____.

A．be heard in low spirits B．be decisive

C．check your notes D．get feedback

4.What does the underlined word “courteous” in the passage mean?

A．Polite. B．Active. C．Effective. D．Correct.

【答案】

1.D

2.C

3.A

4.A

【解析】

试题分析：本文讲述的是使用商业电话的不同的目的和意图，以及在电话之前，之中或者之后所要注意的事项。

1.D 主旨大意题。根据文章第二段 Using the telephone for business purpose is different. In any organization the person on the telephone represents the company and gives an impression of the firm to the outside world.可知本文讲述的是使用商业电话的不同的目的和意图，以及在电话之前，之中或者之后所要注意的事项。故D正确。

2.C 细节题。根据 Plan your call. Make a list of points and questions to be raised.

Be prepared. Gather any files, papers or information that may be needed during the call.可知在打电话之前要把一些重要的信息，记好，以免在交流指出现停顿等。故C正确。

3.A 推理题。根据文章倒数第三段Put a smile in your voice. Remember, your caller can not see you, so use intonation to good effect and try to sound confident, decisive, helpful, and interested.可知在电话的过程中要注意自己的情绪，你要让对方感觉你很自信等。故A正确。

4.A 推理题。根据本句Be courteous. Finish by thanking the caller for his or her time and trouble.可知通话结束的时候要向地方表示感谢。故该词表示有礼貌的。故A正确。

考点：考察教育类短文阅读

点评：本文讲述的是使用商业电话的不同的目的和意图，以及在电话之前，之中或者之后所要注意的事项。本文考查细节题为主，细节题可以在文章中直接找到与答案有关的信息?或是其变体。搜查信息在阅读中非常重要它包括理解作者在叙述某事时使用的具体事实、数据、图表等细节信息。在一篇短文里大部分篇幅都属于这类围绕主体展开的细节。做这类题一般采用寻读法?即先读题，然后带着问题快速阅读短文，找出与问题有关的词语或句子，再对相关部分进行分析对比，找出答案。

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