Do you remember last summer , when angry travelers were urging the government to do something about airline customer service ? Airlines     36     to improve , and they adopted (采用)new standards just before Christmas .    37     as another summer nears , plenty of     38    

travelers don’t see much improvement in customer     39     overall .

    This month , the Department of Transportation’s (DOT) office will publish its first critical   40      

on whether airlines are     41     their promises . One survey(调查)suggests problems : the number of     42     to the DOT about the top 10 airlines in the first     43     rose 89% from a year ago .

Hit last summer by passenger complaints  and the threat (威慑)of consumer-protection laws by the    44      , 14 airlines     45     to adopt a set of basic customer-service standards called Customers First . The “12 promises” to passengers were introduced     46     a mjor effort to improve service . Since then , airlines have been redesigning websites , retraining employees and upgrading technology .

Recently , DOT inspector general Kenneth Mead , at McCain’s request , sent 20 examiners to airports to     47     whether each airline is doing what it promised . Mead warns travelers shouldn’t    48      too much . Most of the promises are    49      better communication with customers , not problems with flights .

“Passengers should show more understanding to airlines about their     50     to better air service .” Spokeswoman Shelly Sasson says . “And when     51     are made , it takes a long time for them to be noticed,” she says .

Now , the efforts may be working . During the first quarter , Delta had the second-lowest rate of complaints among the     52     10 carriers .    53     , its rate , along with other carriers’ , is up from last year . McCain and other lawmakers say there may be  a     54     to pass new consumer-protection      55    .

36.A.promised                      B.managed               C.hoped                    D.refused

37.A.So                         B.But                        C.Merely                   D.Even

38.A.skilled                   B.experienced            C.tired                             D.puzzled

39.A.flight                     B.opinion                  C.service                   D.travel

40.A.news                     B.information            C.doubt                     D.article

41.A.honoring               B.making                  C.giving                    D.improving

42.A.problems                      B.travelers                 C.passengers              D.complaints

43.A.quarter                  B.year                       C.month                    D.summer

44.A.customer               B.company               C.government            D.public

45.A.wished                   B.agreed                    C.remembered           D.failed

46.A.to                          B.for                        C.as                          D.by

47.A.explain                   B.discuss                    C.discover                 D.check

48.A.travel                    B.expect                    C.complain               D.suggest   

49.A.aimed at               B.considered as          C.joined to               D.made from

50.A.difficulty                      B.situation                 C.reality                    D.efforts

51.A.suggestions            B.rules                      C.decisions               D.improvements

52.A.large                     B.first                      C.top                        D.bad

53.A.Still                       B.Therefore                C.Instead                   D.Meanwhile

54.A.possibility              B.need                      C.chance                   D.use

55.A.examinations          B.service                   C.laws                      D.reports

Mr. Ma, a famous mental doctor from Beijing once said at an important meeting, “Now many young students can have many problems with their minds. Some students become worried because they have to study very hard. Others have trouble getting on well with people around them like their parents and classmates. Parents and teachers should care more about this problem.”

Then Mr. Ma gave some examples. One patient, a middle school student from Xi’an was doing badly in his lessons. He thought his teachers and friends often laughed at him, and he became so nervous and worried that one night he left his home without telling parents. Another student, a 14-year-old schoolgirl from Shanghai, was very afraid of exams. While she was reading the exam paper, she couldn’t think of anything to write.

A recent report from Jiefang Daily says about 18% of the young students in Shanghai have mental problems. They often fell worried and very unhappy. Unluckily, many of them won’t go and ask for help. Some think they will look stupid if they go to see a doctor. Others won’t talk about their own secrets.

At the end of the meeting, Mr. Ma offered some good ideas to young people:

◆Talk to your parents or teachers often.

◆Take part in group activities.

◆Try to get along well with the people around you.

◆Go to see a doctor if you often feel unhappy.

The students who often become worried or have trouble getting on with others may have ______.

   A. no parents            B. no secrets       C. poor memories   D. mental problems

The schoolgirl’s problem happened whenever she __________.

   A. studied very hard                       B. had exams      

C. talked with her parents                   D. went to see the doctor

Some of those with mental problems won’t ask for help because ______________,

A. they don’t want to tell their secrets to others

B. their parents are too busy to look after them

C. doctors can’t help them with the problems

D. they can do with the problems themselves

According to the last part, which of the following is a good idea?

A. It’s important for children to live with their parents.

B. It’s helpful for people to see doctors every day.

C. It’s useful for students to keep quiet in class.

D. It’s necessary for young people to have group activities.

TaIL Spin

Two dolphins race around in a big pool in the Ocean Park. The smaller dolphin Grace, shown off a few of her tricks, turning around and waving hello to the crowd. The most amazing thing about her, however, is that she’s even swimming at all. She doesn’t have a tail.

Grace lost her tail as a baby when she got caught up in a fish trap. When the dolphin arrived at the Ocean Park in December 2005, she was fighting for her life. “Is she going to make it?” Her trainer, Abbey Stone, feared the worst. Grace did make it --- but her tail didn’t. She ended up losing her flukes and the lower part of her peduncle.

Over the past six years, she has learned to swim without her tail. Dolphins swim by moving their flukes and peduncle up and down. Grace taught herself to move another way---like a fish! She pushed herself forward through the water by moving her peduncles from side to side.

The movement put harmful pressure on Grace’s backbone. So a company offered to create a man-made tail for her. The tail had to be strong enough to stay on Grace as she swam but soft enough that it wouldn’t hurt her.

The first time Grace wore the artificial tail. She soon shook it off and let it sink in the bottom of the pool. Now, she is still learning to use the tail. Some days she wears it for an hour at a time, others not at all. “The tail isn’t

necessary for her to feel comfortable,” says Stone, “but it helps to keep that range of motion(动作) and build muscles(肌肉).”

Now, the dolphin is about to get an even happier ending. This month, Grace will star in Dolphin Tale, a film that focus on her rescue and recovery. Her progress has inspired more than just a new movie. Many people travel from near and far to meet her. Seeing Grace swim with her man-made tail gives people so much courage.

1. When Grace first arrived at the Ocean Park, her trainer worried about her        .

A.physical build                          B.potential ability

C.chance of survival                       D.adaptation to the surroundings.

2.A man-made tail is created for Grace to   _.

A.let her recover faster                    B.make her comfortable

C.adjust her way of swimming                D.help her perform better tricks

3.The story of Grace inspires people to_      .

A.stick to their dreams                     B.treat animals friendly

C.treasure what they have                  D.face difficulties bravely

 

I received a letter from a grandmother who told me about her four-year-old granddaughter Skylar. Ever since Skylar 31 of Disneyland from TV, she 32 her nickels and dimes (零钱) in a piggy bank in 33  of visiting there someday. Her parents 34 her with a trip when she was four, however, and didn't even 35 her to use her own money!

When Skylar returned. It was 36. She decided to buy presents with her 37. But she also learned from announcements on TV about a local 38 shelter called "The Road House". She 39 asked her mother what "homeless" meant and why those children 40 coats and warm clothes. She couldn't seem to get the homeless off her mind.

Her mother took her to the store to buy 41. Instead of buying for herself or her family, however, she 42 to purchase a warm coat, socks and gloves for a little girl in the 43 .She also wanted to buy a doll, but when she 44 she didn't have enough money, she left the doll 45 .

When Skylar got home, she chose one of her 46 dolls and put it into the box with the other items she bought that day. She could hardly wait for Christmas! Skylar was thinking about going to the shelter and giving her carefully 47 gifts to a homeless child. She was much filled with joy at 48 helping someone else.

"Perhaps it's good to have a beautiful mind, 49 an even greater gift is to have a beautiful heart," says Nobel Laureate John Hash. Young Skylar has a beautiful heart. It is one 50 , above all else, which makes beautiful people.

1.                A.learned        B.cared          C.thought   D.reminded

 

2.                A.saved          B.gathered        C.took D.spent

 

3.                A.honor          B.favor           C.hopes    D.search

 

4.                A.disappointed    B.annoyed        C.helped   D.surprised

 

5.                A.order          B.require         C.persuade D.force

 

6.                A.Christmastime    B.payday         C.birthday  D.school time

 

7.                A.expenses       B.earnings        C.savings   D.debts

 

8.                A.poor           B.homeless       C.big  D.famous

 

9.                A.generally       B.curiously        C.strangely  D.seriously

 

10.               A.used           B.took           C.needed   D.liked

 

11.               A.presents        B.dolls           C.socks D.gloves

 

12.               A.refused        B.decided        C.hesitated  D.wished

 

13.               A.shelter         B.nursery        C.house D.hospital

 

14.               A.predicted       B.promised       C.explained  D.discovered

 

15.               A.out            B.behind         C.aside D.alone

 

16.               A.expensive      B.cheap          C.favorite   D.useless

 

17.               A.collected       B.bought         C.selected   D.demanded

 

18.               A.deeply         B.quickly         C.truly  D.exactly

 

19.               A.but            B.and            C.if D.or

 

20.               A.quality         B.expensive       C.sense D.expression

 

 

D

Holding a cell phone against your ear or storing it in your pocket may be dangerous to your health. This explains a warning that cell phone manufacturers include in the small print that is often ignored when a new phone is purchased. Apple, for example, doesn’t want iPhones to come closer to you than 1.5 centimeters; Research In Motion, BlackBerry’s manufacturer, recommends 2.5 centimeters.

If health issues arise from cell phone use, the possible effects are huge. Voice calls - Americans chat on cell phones 2.26 trillion(万亿)minutes annually - earn $109 billion for the wireless carriers.

Devra Davis, an expert who has worked for the University of Pittsburgh, has published a book about cell phone radiation, “Disconnect.” The book surveys scientific research and concludes the question is not settled.

Brain cancer is a concern that Ms. Davis examines. Over all, there has not been an increase in its incidence since cell phones arrived. But the average masks an increase in brain cancer in the 20-to-29 age group and a drop for the older population.

“Most cancers have multiple causes,” she says, but she points to laboratory research that suggests low-energy radiation could damage cells that could possibly lead to cancer.

Children are more vulnerable to radiation than adults, Ms. Davis and other scientists point out. Radiation that penetrates only five centimeters into the brain of an adult will reach much deeper into the brains of children because their skulls are thinner and their brains contain more absorptive fluid(易吸收的液体). No studies have yet been completed on cell phone radiation and children, she says.

Henry Lai, a research professor in the bioengineering department at the University of Washington, began laboratory radiation studies in 1980 and found that rats exposed to radiation had damaged DNA in their brains.

Ms. Davis recommends using wired headsets or the phone’s speaker. Children should text rather than call, she said, and pregnant women should keep phones away from the abdomen(腹部).

1.Why is the warning in the small print?

A.They think people will not care about it.

B.There is not enough space for the warning.

C.They don’t want the users to pay attention to it.

D.The warning is not important at all.

2.What does the underlined word in sixth paragraph probably mean?

A.acceptable        B.valuable           C.accessible         D.easily affected

3.What can we conclude from the last paragraph?

A.Pregnant women should keep cell phones away.

B.People should use cell phones in the correct way.

C.If you are a child, you’d better text than make phone calls.

D.When you use a cell phone, use a wired headset or the phone’s speaker.

4.What does the passage mainly talk about?

A.Be careful when using cell phones.

B.Don’t hold your cell phone against your ear.

C.Rats exposed to radiation have damaged DNA in their brains.

D.Low-energy radiation could damage cells that could lead to cancer.

 

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