第二部分:阅读理解(第一节20小题,第二节5小题;每小题2分,满分50分)

第一节:阅读下列短文,从每题所给的四个选项(A、B、C和D)中,选出最佳选项。

The other day, I bought six packages of ink for my printer, then I found a deal on better ink at the local computer store, so I went back to the $1 Store to exchange the ink for some other items.

    I put the ink into a plastic bag and tied it up. When at the store, I immediately showed the bag to a clerk and told her that I was returning some items, but she was obviously very busy. Then without thinking much, I just put the bag into a cart and started shopping.

    I was making my way through the crowd when a female employee suddenly yelled to stop me. I was told not to be allowed to carry a plastic bag of items around in the store and my bag should be checked.

    I was astonished. There was no need for her to yell. I opened the bag and showed her the receipt. “I’m returning these to exchange for some other items,” I said.

   “You should learn how to follow store regulations. Leave this bag here with the clerk. You can have it back when you check out”.

    I was embarrassed and did as told to. I felt like a shoplifter. By the time I had finished shopping and exchanged the items, I was angry and then went looking for her. I wanted an apology. I found her finally and asked what her name was. She yelled at me again, “Ursula!” and stormed away.

   Having got home, I called the store’s headquarters. I described my unpleasant experience. A customer service representative responded, “We will not tolerate such behavior. Give me your phone number and I will call you back.”

   Two days later, I received a phone call from the representative, “I’m sorry,” she said, “but there is no one at that store named Ursula. Can you describe her? I’ll find out who she is. We do not tolerate rude behavior, nor do we tolerate lying to customers.”

   By this time, I had calmed down, so I told the representative to forget about it.

41.The author wanted to exchange the ink for some other items because he found _______.

the ink was too expensive                   

he didn’t need so many packages

it could not match his printer       

there was better ink in another store

42.It can be inferred that _______.

the $1 Store had a very good business

the $1 Store sold items of poor quality

the clerks in the $1 Store were impolite

check-out items couldn’t be exchanged

43. Which of the following is the right order according to the story?

I found I was cheated.

I left the plastic bag with the clerk.

I finished shopping and exchanged the items

A female employee stopped me and yelled at me

I called the store’s headquarters

A. d, a, c, b, e     B. b, c, d, e, a        C. d, b, c, e, a      D. c, b, d, a, e

44. At the end of the story, _______.

A. the female employee apologized to me

B. Ursula was found out and lost her job

C. the representative forgot the matter

D. I forgave the female employee

    A few days ago, Adrian bought six packages of ink for his printer at a $1 Store. Then he found a deal on better ink at the local computer store. So Adrian went back to the $1 Store to exchange the ink for some other items.

    He put the ink into a plastic bag and tied it up. When he entered the store, he immediately showed the bag to a clerk and told her that he was returning some items. She looked at him but said nothing, so Adrian put the bag into a push-cart and started shopping.

    He was midway through shopping when a female employee suddenly stopped him. “Sir,” she said sternly(严厉地), “you are not allowed to carry a plastic bag of items around in this store.”

    Adrian was taken back. There was no need for her to yell. He opened the bag and showed her the six packages of ink. “I’m exchanging these for some other items,” Adrian said.

    “You should have left the bag with the clerk when you entered the store. Let me see your receipt!” the employee demanded. Adrian was embarrassed. He felt like a shoplifter while he showed her the receipt.

By the time Adrian had finished shopping and exchanged the items, he was angry and asked what her name was. She mumbled something and he heard “Ursula.”

    When Adrian got home, he called the store’s corporate headquarters. Two days later, Adrian received a phone call from a representative. “I’m sorry,” she said, “but there’s no one at that store named Ursula. Can you describe her? I’ll find out who she is. I assure you, we do not tolerate rude behavior, nor do we tolerate lying to customers.”

    By this time, Adrian had calmed down. He didn’t really want the employee to lose her job. He told the representative to forget about it.

 

72. Adrian went back to the $1 Store in order to _____.

       A. buy some cheap items

       B. exchange the ink for some other items

       C. look for his receipt

       D. complain to the manager about a clerk

73. Adrian felt like a shoplifter because _____.

       A. he took some things and was caught by an employee

       B. the female employee asked to see his receipt

       C. an employee yelled at him without any reason

       D. he was asked to pay for the goods he exchanged

74. After reading this passage, we can see that _____.

       A. it was not the female employee’s duty to yell at him

       B. Adrian was wrong to buy things at the $1 Store

       C. the female employee must be bad-tempered

       D. Adrian should have left the bag with the clerk

75. The purpose of this passage is to _____.

       A. advise readers not to buy anything at the $1 Store

       B. tell readers about Adrian’s unpleasant experience

       C. point out the rudeness of the female employee at the $1 Store

       D. introduce how the employees at the store are employed

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