Not until he retired from teaching three years ago having a holiday abroad.A. he had considered B. did he considerC. he considered D. had he considered 题目和参考答案——青夏教育精英家教网—

题目内容

Not until he retired from teaching three years ago _________ having a holiday abroad.

A. he had considered B. did he consider

C. he considered D. had he considered

【解析】

试题分析：Not until…位于句子开头，句子主句用部分倒装；句意是“直到三年前他退休，他才考虑去国外度假的”。主句动作发生在从句之后，从句用的是一般过去时态，所以主句用一般过去时态。部分倒装要求把be动词、助动词或情态动词放到主语的前面，所以B. did he consider合乎题意。

考点：考查倒装句和时态。

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No matter what type of business you run, it has to deal with situations in which things go wrong from your customer’s point of view. Complaints can be a great source of information for the organizations. So it’s important to learn to deal with customer complaints efficiently.

Firstly, listen attentively to what the customer has to say by keeping comfortable eye contact and giving full attention with no interrupting. You should also show your customer that you do understand him.

Secondly, when receiving a complaint you should apologize for the failure the customer has identified. It’s important for you to know that your apology must appear authentic to the customer, and not an empty excuse. And also you should show the customer you’ve accepted the responsibility and provide him with choices if you have some in hand or otherwise assure the customer you’ll do something about his complaint.

Thirdly, talk with the consumer and discover the best means to resolve his problem. There will be times when, after gathering the facts of a situation, you’ll be unable to resolve the problem immediately. In this case it’s important to let your customer know how long it’ll take to take action on his complaint.

Fourthly, a simple “Thank you” is one way to let the customer know you appreciate the time and effort he has taken to inform you about a problem with your company’s service or product you need to know about.

Lastly, give your customer something that shows your appreciation for him giving the feedback to you. And let him know you’re sorry for the mistake that was made. It isn’t necessary to give something that is costly; but a coupon(赠券) for a free drink or movie is fine.

Your professional and well-organized method of dealing with your customer complaints is one more way that will make you stay ahead of your competitors.

1.What does the passage mainly talk about?

A. Effects of customer complaints on business.

B. Tips for handling complaints from customers.

C. Importance of dealing with customer complaints.

D. Several factors resulting in customer complaints.

2.The author thinks that customer complaints _____________.

A. are easy to deal with

B. are sometimes beneficial

C. can actually be avoided

D. are really quite annoying

3.The underlined word “authentic” in Paragraph 3 most probably means _______.

A. believable B. touching

C. attractive D. clever

4.According to the passage, what is the first thing you should do when facing the customer complaints?

A. Showing sincere attitude.

B. Making an honest apology.

C. Making an absolute promise.

D. Listening to the complaint impatiently.

现在，越来越多的学生开始意识到学习英语的重要性，但是一些学生发现在日常生活中很少有说英语的机会。假设你校学生会决定举办一次英语口语竞赛,请根据以下提示，写一则100词左右的英语海报。

目的：提高同学们的英语口语能力

时间：12月8日下午2:00-5:00

地点：校会议室

评委：3名外教和7名外语老师

奖品：一台笔记本电脑（获得第一名的学生）

参赛对象：全校学生

（海报发布时间：10月8日）

参考词汇：英语口语 oral English

_________________________________________________________________

Peter Onruang, a Hollywood businessman, has paid $310,000 to clone his best friend Wolfie, a lovely dog. He said, “Wolfie was more than just a pet to me.” Wolfie died two years ago, at the age of 15. But long before she and her sister Bubble passed away, Onruang had plans to bring them back to life. Onruang said, “I buried them at home. Each time I visit them, I say, ‘Hi, I’m making a new body for you.’”

Finally, Onruang found the South Korean biotechnology company RNL Bio, which can and will clone animals. Onruang collected his dogs’ stem cells (干细胞), and then he started a website MyFriendAgain.com, so he could earn and save the $310,000 that the cloning would cost.

The new dogs should look identical (完全相同的) to Wolfie and Bubble. When the cloning process is done, Onruang may end up with several clones of each dog. But Onruang admits he’s still not sure that they will be exactly the same.

Scientists cloned the first animal, a sheep named Dolly, in 1996 in Scotland. That project has raised ethical (伦理的) questions about where science should draw the line. Another question is whether such technique will lead to a day when humans could be cloned.

“If I had an opportunity to clone myself, I would do it readily,” Onruang said. “Because it’s me, I’m raising myself. I have already known exactly my strengths and weaknesses. This person is going to be the new and improved me, and will live the life I’ve always wanted to live.”

1.Onruang started the website MyFriendAgain.com in order to .

A. encourage more people to clone their pets

B. draw people’s attention to cloning

C. raise money to pay for the cloning

D. collect his dog’s stem cells

2.The purpose of the fourth paragraph is to tell us .

A. when and where scientists cloned the first sheep Dolly

B. people are in favor of the clone technology

C. cloning will be of great benefit to humans

D. there are arguments about the clone technology

3.What is Onruang’s attitude towards cloning humans?

A. He is enthusiastic about it.

B. He doesn’t care about it.

C. He strongly opposes it.

D. He never thinks about it.

How to prepare for exams? Well, it is a big question that you always ask yourself.

There is no short cut to success, which is the first thing you should remember. For this reason you have to study hard first of all. Besides, here are some tips for you.

Never fear or hate exams and be confident. Some students study well but still may be afraid of exams and due to this reason they won’t be able to get good marks. So leave all your fears behind and free your mind before starting your studies. You have to be confident and it is the most important thing for attaining victory.

Prepare a good timetable. Prepare a timetable before starting your studies. This should include all subjects, but tough subjects can be given more time while easier ones less. And remember some time shall be spared for entertainment and also there should be enough break time between each subject.

Select a proper atmosphere for studying. No need to explain this point. Can anyone study well while watching TV? So select a place where you feel comfortable and can concentrate. And importantly it is better to study early in the morning when you will have quiet surroundings and you can concentrate more.

Make notes while studying. This is a very important point. Make small notes while studying can help you remember all the points. It will work better if you use these notes for revision in the last one or two hours than you skip through pages of your textbook. It won’t take much time to go through these notes.

Write well. As we all know, the first impression is the best impression. So your handwriting affects your marks. Try to write neatly. If it is not good enough, don’t worry; if you present it in a good manner you can score more marks.

1.Which proverb can show the writer’s attitude towards our studies?

A. No pains, no gains.

B. Knowledge is power.

C. It’s never too old to learn.

D. Nothing is impossible for a willing heart.

2.Why do some students hate exams according to the passage?

A. Because they think exams are meaningless.

B. Because preparing for exams takes up most of their time.

C. Because there are too many exams at school.

D. Because they don’t have enough self-confidence.

3.Why does the writer say “No need to explain this point” in Paragraph 5?

A. Because it’s difficult to explain.

B. Because it’s easy to understand.

C. Because we need to study in silence.

D. Because a proper atmosphere can be formed anywhere.

nation uses nuclear weapons will engage the whole world in war.

A. Whichever B. Whatever

C. No matter what D. No matter which

In most parts of the world, many students help their schools make less pollution. They join “environment clubs(俱乐部)”. In an environment club, people work together to make our environment clean.

Here are some things students often do.

No-garbage (垃圾) lunches. How much do you throw away after lunch? Environment clubs ask students to bring their lunches in bags that can be used again. Every week they will choose the classes that make the least garbage and report them to the whole school.

No-car day. On a no-car day, nobody comes to school in a car. Not the students and not the teachers! Cars give pollution to our air, so remember: walk, jump, bike and run. Use your legs! It’s lots of fun..

Turn off the water! Did you know that some toilets can waste twenty to forty cubic(立方)meters of water an hour? In a year, that would fill a small river! In environment clubs, students mend those broken toilets. We love our environment. Let’s work together to make it clean.

1.The writer wrote the passage to ask the students to ____________.

A. clean school B. make less pollution

C. join clubs D. help teachers

2.Environment clubs ask students __________.

A. to run to school every day

B. to take exercise every day

C. not to forget to take cars

D. to use lunch bags

3. After students mend toilets, they save ___________.

A. a small river B. a club

C. water in cubic meters D. a toilet

4.From the passage we know the students usually have lunch ____________.

A. at school B. in shops

C. in clubs D. at home

5. Which of the following statements is true?

A.On No-car day, only the teachers can go to school in their cars.

B.In the clubs, students usually work together to make the earth less polluted.

C.The water in the toilet can fill a river.

D.D. Students can take their lunch in paper, so they can throw it after lunch.

国庆长假引发了人们对于旅游景点该不该涨价的热议。上周你们班对此进行了一次热烈的讨论。请根据下面的讨论结果完成短文。

大约90%认为不该涨价	10%认为可以适当涨价
1.旅游景点是公共资源; 2.更多的人可以享受美景; 3.涨价会增加人们的经济负担。	1.景点建设及维护费用增加; 2.避免超负荷的游客量对景点造成破坏。
你的观点:……

要求:1.词数120左右,可以适当增加细节,以使行文连贯;

2.词汇:景点scenery spot;维护maintenance。

注意:开头已给出,不计入总词数。

Last week my class had a heated discussion about whether prices of scenery spots should be raised.The students held different opinions about it.

The _____ of electricity added to our difficulty repairing the bridge.

A.absence B. short

C. need D. Break

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