Question

根据短文内容，从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。
    【小题1】     
If your complaint is immediate, suppose you got the wrong order at a restaurant, make a polite but firm request to see the manager．When the manager comes, ask his or her name．And then state your problem and what you expect to have done about it．
Be polite!    【小题2】     
But also be firm in making your complaint．
   【小题3】     This doesn’t mean to put on airs and say “do you know who I am?” What it means is that people are often treated the way they expect to be treated．If you act like someone who expects a fair request to be granted, chances are that it will be granted ．
    【小题4】     You are speaking to a voice coming from someone you cannot see．So you can’t tell how the person on the line is reacting．It is easy for that person to give you the run-around.
    【小题5】     If your complaint doesn’t require an immediate response, it often helps to complain by letter．If you have an appliance that doesn’t work, send a letter to the store that sold it．Be business-like and stick to the point．Don’t spend a paragraph on how your uncle John tried to fix the problem and couldn’t．

A．Shouting or acting rude will get you nowhere．

B．Complaining in person or by letter is generally more effective．

C．The worst way to complain is over the telephone．

D．Telephone complaint is never efficient．

E．The way to complain is to act business-like and important．
F．Besides, act important．
G．There are many ways to complain．

Answer 1

【小题1】E
【小题2】A
【小题3】F
【小题4】C
【小题5】B

解析试题分析：
【小题1】从后面的句子：If your complaint is immediate, suppose you got the wrong order at a restaurant, make a polite but firm request to see the manager．可知投诉和做生意一样重要。选E
【小题2】从前面的Be polite!可知后面说不要大吵大闹。选A
【小题3】从这段的句子：If you act like someone who expects a fair request to be granted, chances are that it will be granted ．可知我们要表现的很重要。选F。
【小题4】从后面的句子：You are speaking to a voice coming from someone you cannot see．可知不能通过电话投诉。选C
【小题5】从后面的句子：it often helps to complain by letter．可知我们最好亲自或写信投诉。选B
考点：考查信息匹配
点评：在答题中，应首先略读一下短文，了解一下短文的大致意思，然后把几个选项含义理解透，尤其注意意思相近，表达有交叉的选项之间的区别。然后再细读短文，把答案填入合适位置。答题时可以把含义相近的几个选项轮流填入同一处位置，反复阅读，反复体会，找出最佳选项，对于实在没有把握的小题可以留待最后完成。完成短文后，再认真通读一遍全文，看看上下语意是否通顺，是否符合逻辑关系。