题目内容
6.听第8段材料,回答第10至12题10.Why is the man upset?
A.A staff member yelled at him.
B.Everyone ignored his daughter's requests.
C.Someone was impolite to his daughter.
11.What is the woman's reaction?
A.Defensive and angry
B.Calm and professional
C.Kind but unhelpful
12.What will the womando?
A.Talk to the employee.
B.Pick out a gift for the man.
C.Fill out a complaint form.
分析 略
解答 CBA
点评 略
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