Question

8．假定你是李华，两周前你从网上订购了一套英语书虫系列读物（Bookworm Series），昨天才到货，且包装破损、数量不足．请就此向网店客服写邮件投诉．要点如下：
    1．介绍购物情况：
    2．反映存在问题：
    3．提出解决方案．
注意：
    1．词数100左右：
    2．可适当增加细节，以使行文连贯；
    3．开头和结尾已给出，不计入总词数．
  可能用到的生词：投诉complaint n．
To whom it may concern，
                                                                           
      Looking forward to your reply．
Li Hua．

Answer 1

分析 本文是一篇提纲作文．根据所提供的材料信息，向网店客服写一封电子邮件．投诉两周前词网上订购的一套英语书虫系列读物到货时包装破损，数量不足的问题．写作时人称以第一人称和第三人称为主，时态以一般现在时为主．写作要点：1．介绍购物情况； 2．反映存在问题； 3．提出解决方案．重要短语：order sth （订购某物），a set of…（一套），on your website （在网上），much to one's disappointment（使某人失望是），be packed up （打包），be torn（被撕坏），to make matters worse（使事情更糟的是），have every right to （有权做某事），deal with （处理），be informed of（被通知，被告知某事），the process of （…的过程），look forward to（期望…）．
【高分句型】
1．And much to my disappointment，the books were so poorly packed up that the cover of one book was torn．短语"much to my disappointment"意为"使某人失望的是"结构为"much to one's+名词/to one's great+名词"，使某人的…是，如：much to one's surprise/joy等．句中有"so+形容词+that+从句"，意为"如此…以致于…"，引导结构状语从句．
2．To make matters worse，it is not a complete set，as I found one book missing．句中由as引导的时间状语从句，"当…的时候"．"To make matters worse，使事情更糟的是"，在句中作独立成分．

解答 Towhom it may concern，
I'm one of yourcustomers．I ordered a set of Bookworm Series on your website two weeks ago，but I didn't receive them until yesterday．（介绍购物情况）
Andmuch to my disappointment，the books were so poorly packed up that the cover ofone book was torn．【高分句型】Tomake matters worse，it is not a complete set，as I found one book missing．【高分句型】（反映存在问题）
It's bad to havereceived such poor service，and I believe I have every right to ask you to dealwith this problem．I hope that you either return my money or deliver a new setof books to me．Besides，I'd like to be informed of the process of your dealingwith my complaint．（提出解决方案）
Looking forwardto your reply．
Li Hua

点评 提纲作文在写作时要注意内容是否包含了所有要点．写作时注意准确运用时态，上下文意思连贯，符合逻辑关系，尽量使用自己熟悉的单词句式，同时也要注意使用高级词汇和高级句型使文章显得更有档次，平时需注意积累短语和重要句型．