A TAXI driver taught me a million dollar lesson in customer satisfaction and expectation. Inspiring speakers charge thousands of dollars to give his kind of training to corporate directors and staff.  It cost me only a $12 taxi ride.

I had flown into Dallas just for the purpose of calling on a client. Time was important and my plan included a quick turn – around trip from and back to the airport. A clean taxi pulled up.

The driver rushed to open the passenger door for me and made sure I was comfortably seated before he closed the door. As be got in the driver’s seat, he mentioned that the neatly folded Wall Street Journal next to me for my use. He then showed me several tapes and asked me what type of music I would enjoy.

Well! I looked around for a “Candid Camera!” Wouldn’t you? I could not believe the service I was receiving! I took the opportunity to say, “Obviously you take great pride in you work. You must have a story to tell.”

“You bet,” he replied, “I used to be in Corporate America. But I got tired of thinking my best would never be good enough. I decided to find my right position in life, somewhere I could feel proud of being the best I could be.

I knew I would never be a rocket scientist, but I love driving cars, being of service and feeling like I have done a full day’s work and done it well. I evaluated my personal property and, I became a taxi driver!

One thing I know for sure, to be good in my business I jus have to meet the expectations of my passengers. But, to be GREAT in my business, I have to EXEED the customer’s expectations! I like the sound of being ‘great’ better than just being ‘average’. ”

Did I tip him big time? You bet!

 The taxi driver taught me a great life lesson: Go an extra mile when providing any service to others. And there is no good or bad job you can make any job good.

What lesson did the author learn from the taxi driver?

    A.How to make the best use of time.

    B.How to do better in the service business.

    C.How to turn an interest into your career.

    D.How to become a motivational speaker.

Why did the author look around for a “Candid Camera”?

    A.Because he was afraid he would be photographed in the cab.

    B.Because he was worried what the driver could be up to.

    C.Because he was amazed by the way the driver was treating him.

    D.Because he wasn’t interested in the tapes offered by the driver

It can be inferred from the story that          .

    A.the taxi driver couldn’t accept just being average

    B.the author was anxious to get back to meet a client

    C.when the author waited for a taxi at the airport, he was not in a rush

    D.the taxi driver loved to play his favorite music during rides

According to the story, the taxi driver        .

    A.was dissatisfied wit his present job

    B.was once often rewarded for being a model worker

    C.enjoyed offering his customers more than they expected

    D.was forced to become a taxi driver to support his family

Swimming is one of those activities that can be learned early in life. Little children can learn to swim as soon as they walk. In fact, you need the same skills in walking as in swimming. However, I believe that five is the best age to learn. By five or six, a child knows fear of water, a very important thing to know. It's wise to be afraid, to recognize true danger. Young ones understand that the water can sometimes be very dangerous.

To really benefit from swimming, every swimmer should learn, as soon as possible, these four basic strokes; butterfly, backstroke, Breaststroke, and crawl. I feel that one of these-the breaststroke-is different from the others, since some young swimmers use this stroke naturally, without any training.

In swimming there are certain rules every swimmer should follow:

1). Never swim alone! No matter how good you are in the water, don’t risk drowning by swimming alone. If you swim by yourself, with no life guards or friends with you, you may get into trouble.

2). Don't go beyond your abilities. Most swimmers know enough not to swim too far from the bank or the beach, Showing off by doing dangerous tricks is no good. Swim safely and you will continue to swim and alive.

3). Don't smoke. Swimming depends on a healthy body; good lungs are part of it.

4). Work at any activity that builds muscles.

Little children can learn to swim as soon as _____.

A. they can talk                       

B. they start walking

C. they have no fear of the water          

D. they are five or six years old

The author believes that fear of water is_____.

A. stupid        B. sensible      C. dangerous      D. not smart

The stroke that some young swimmers use first is_____.

A. butterfly      B. backstroke    C. breaststroke     D. crawl

According to the passage, you should not swim alone because_____.

A. the water is too cold                   

B. your parents would not be happy

C. something in the water might attack       

D. you might drown

Most children now chat daily either online or through their mobile phones. They are connecting to a huge number of other children all over the world. Some are shy “in real life” but are confident to communicate with others online; others find support from people of their own age on relationship issues, or problems at home.
Sometimes the online world, just like the real world, can introduce problems, such as bullying or arguments. Going online is great fun, but there are also a few people who use the Internet for offensive(冒犯性的)or illegal aims. Children must be made aware(意识到的) of both the good things and the dangers.
To keep children safe your management must cover the family computer. Just as you decide which TV programs are suitable, you need to do the same for the websites and chat rooms your children visit. Remind your children that online friends are still strangers. Reminding them of the risks will keep them alert(警惕).
Computer studies are part of schoolwork now, so it’s likely that your children may know more than you do. We get left behind when it comes to the latest gadgets(小玩意)and the interactive areas of websites, like chat rooms and message boards, which are especially strange. The language of chat is strange to many parents, too. Chatters love to use abbreviations(缩写)such as: atb-all the best, bbfn-bye bye for now, cul8er-see you later, gr8-great, Idk-I don’t know, imbl-it must be love, kit-keep in touch, paw-parents are watching, lol-laugh out loud, xlnt-excellent!
It seems like another language, and it is!
【小题1】The passage is meant for         .

A.childrenB.parentsC.teachersD.net bar owners
【小题2】Which of the following will the author probably agree with?
A.The Internet is no good for children.
B.The chat language is strange to adults.
C.Children shouldn’t chat so much online.
D.The Internet is a good place for children.
【小题3】In order to keep children safe online, you’d better         .
A.choose suitable websites and chat rooms for them
B.teach them to use correct net words
C.surf the Internet together with them
D.forbid them to use the Internet
【小题4】If you stand beside him when your son is chatting about something secret online, he may use         .
A.bbfnB.lolC.pawD.cul8er

A TAXI driver taught me a million dollar lesson in customer satisfaction and expectation. Inspiring speakers charge thousands of dollars to give his kind of training to corporate directors and staff.  It cost me only a $12 taxi ride.
I had flown into Dallas just for the purpose of calling on a client. Time was important and my plan included a quick turn – around trip from and back to the airport. A clean taxi pulled up.
The driver rushed to open the passenger door for me and made sure I was comfortably seated before he closed the door. As be got in the driver’s seat, he mentioned that the neatly folded Wall Street Journal next to me for my use. He then showed me several tapes and asked me what type of music I would enjoy.
Well! I looked around for a “Candid Camera!” Wouldn’t you? I could not believe the service I was receiving! I took the opportunity to say, “Obviously you take great pride in you work. You must have a story to tell.”
“You bet,” he replied, “I used to be in Corporate America. But I got tired of thinking my best would never be good enough. I decided to find my right position in life, somewhere I could feel proud of being the best I could be.
I knew I would never be a rocket scientist, but I love driving cars, being of service and feeling like I have done a full day’s work and done it well. I evaluated my personal property and, I became a taxi driver!
One thing I know for sure, to be good in my business I jus have to meet the expectations of my passengers. But, to be GREAT in my business, I have to EXEED the customer’s expectations! I like the sound of being ‘great’ better than just being ‘average’. ”
Did I tip him big time? You bet!
The taxi driver taught me a great life lesson: Go an extra mile when providing any service to others. And there is no good or bad job you can make any job good.
【小题1】What lesson did the author learn from the taxi driver?

A.How to make the best use of time.
B.How to do better in the service business.
C.How to turn an interest into your career.
D.How to become a motivational speaker.
【小题2】Why did the author look around for a “Candid Camera”?
A.Because he was afraid he would be photographed in the cab.
B.Because he was worried what the driver could be up to.
C.Because he was amazed by the way the driver was treating him.
D.Because he wasn’t interested in the tapes offered by the driver
【小题3】It can be inferred from the story that          .
A.the taxi driver couldn’t accept just being average
B.the author was anxious to get back to meet a client
C.when the author waited for a taxi at the airport, he was not in a rush
D.the taxi driver loved to play his favorite music during rides
【小题4】According to the story, the taxi driver        .
A.was dissatisfied wit his present job
B.was once often rewarded for being a model worker
C.enjoyed offering his customers more than they expected
D.was forced to become a taxi driver to support his family

I do desire to help my Chinese students to find a better way of learning. I once divided my Chinese MBA students into six groups and set them an assignment: brainstorming on “two-hour business plans”, for example: a restaurant chain. Originality would be valued most. As a result, five groups proposed projects for restaurant chains. The sixth showed a catering service. I couldn’t help expressing my disappointment, though the time limit had been rather challenging.

Those middle managers and financial analysts from state-owned enterprises and global companies were not untalented or without opinions, but they had been accustomed to an educational system that rarely rewarded critical thinking or Originality. Papers were often copied from the Internet and the Harvard Business Review. Students insisted that copying was a superior business strategy, better than inventing and creating.

In China, you can see almost all kinds of products you can imagine have been made and sold, but so few well developed marketing and management minds have been produced that it will be a long time before most people in the world can name a Chinese brand!

Partnerships with institutions like Yale and MIT have been established so as to solve the problem mentioned above. And there’s also the “thousand talent scheme”: this new government program is designed to improve technological modernization by inviting top foreign trained scientists to the mainland with large sums of money. But there are concerns about China’s research environment, which is known for lacking in encouraging independent thinking and inventiveness, and even high salary offers may not be attractive enough to overcome this.

If China wants to become a major world creator, it is no good just seeking partnerships with top Western universities or gathering a group of well-educated people and telling them to think creatively. It’s time to establish a rich learning environment for young minds. Yes, new way of learning is the key!

1.The author feels disappointed when the students hand in their plans because_____

A.there’s one group presenting a catering service.

B.all groups followed his idea of restaurant chains.

C.the students’ ideas were lacking in creativeness.

D.the time limit had been rather challenging.

2.Which statement is TRUE according to the passage?

A.China can make and sell all kinds of product all over the world

B.High pay can solve the problem of China’s research environment

C.Foreign trained scientists are expected to invent a Chinese brand

D.The new government program is aimed at encouraging imagination

3.Which can serve as the best title of the passage?

A.Look for a New Way of Learning

B.Develop MBA Students’ Creative Thinking

C.Help China to Become a Creator

D.Improve China’s Research Environment

 

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