根据短文内容,从短文后的选项中选出能填入空白处的最佳选项,写在答题纸相应的位置。选项中有两项为多余选项。

I was ten when I first sat with my grandmother behind the cashier(收银台)in her general store.       1.         I quickly learned the importance of treating customers politely and saying “thank you.”

At first I was paid in candy.        2.        I worked every day after school, and during the summer and on weekends and holidays from 8 a.m. to 7 p.m. My father helped me set up a bank account.     3. By the time I was 12, my grandmother thought I had done such a good job that she promoted me to selling cosmetics(化妆品). I developed the ability to look customers directly in the eye. Even though I was just a kid, women would ask me such things as “What color do you think I sho uld wear?” I took a real interest in their questions and was able to translate what they wanted into make-up ideas.    4.       .

The job taught me a valuable lesson: to be a successful salesperson, you didn’t need to be a Rocket scientist—you needed to be a great listener.     5.      and expect they are no longer women purchasing cosmetics from me; instead, they are kids who tell me which toys they would like to see designed and developed.

A. Later I received 50 cents an hour.

B. Before long, she let me sit there by myself.

C. I ended up selling a record amount of cosmetics.

D. Today I still carry that lesson with me: I listen to customers

E. My grandma’s trust taught me how to handle responsibility.

F. Soon I found myself looking more beautiful than ever before.

G. Watching my money grow was more rewarding than anything I could have bought.

 

根据短文内容,从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。

     1     

If your complaint is immediate, suppose you got the wrong order at a restaurant, make a polite but firm request to see the manager.When the manager comes, ask his or her name.And then state your problem and what you expect to have done about it.

Be polite!     2     

But also be firm in making your complaint.

     3     This doesn’t mean to put on airs and say “do you know who I am?” What it means is that people are often treated the way they expect to be treated.If you act like someone who expects a fair request to be granted, chances are that it will be granted .

     4     You are speaking to a voice coming from someone you cannot see.So you can’t tell how the person on the line is reacting.It is easy for that person to give you the run-around.

     5     If your complaint doesn’t require an immediate response, it often helps to complain by letter.If you have an appliance that doesn’t work, send a letter to the store that sold it.Be business-like and stick to the point.Don’t spend a paragraph on how your uncle John tried to fix the problem and couldn’t.

A.Shouting or acting rude will get you nowhere.

B.Complaining in person or by letter is generally more effective.

C.The worst way to complain is over the telephone.

D.Telephone complaint is never efficient.

E.The way to complain is to act business-like and important.

F.Besides, act important.

G.There are many ways to complain.

 

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