Question

【题目】假定你是李华，昨天你有一次不愉快的就餐经历，对餐厅的服务员态度非常不满意，于是你给该餐厅老板写一封投诉信。要点如下：

1.问题：牛肉面(beef noodles)里有苍蝇(fly)，服务员态度粗鲁。

2.要求：餐厅赔礼道歉。

3.希望能改进服务。

注意：1.词数：100左右；

2.可适当增加细节，以使行文连贯。

Dear Sir / Madam,

__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Yours,

Li Hua

Answer 1

【答案】Dear Sir,

I am Li Hua, a frequent customer in your restaurant. I have been pleased with your excellent service for years, but now I’m writing to express my dissatisfaction with the poor service of your waiters.

Yesterday, I went to your restaurant to have lunch but I had an awful experience. When having beef noodles, I suddenly found there were two flies in them, which disgusted me a lot. So I asked the waiter to change another dish. Against my expectations, he didn’t change it but said in a rude manner that he was too busy to solve the problem. Needless to say, the way of treating customers was really bad. It’s my sincere hope that you can investigate the matter seriously and make a formal apology to me.

I look forward to your better service next time.

Yours,

Li Hua

【解析】

本篇是一封投诉信。投诉信的第一段一般是自我介绍和写信的目的。第二段投诉的背景及内容。最后一段提出批评及处理的意见。根据提示可知，主要内容有3点。提纲是文章的总体框架，要在提纲的范围内进行适当的构思和想象．依据提示情景运用正确的时态、语态，按照要点所给的顺序写。就本文而言应该用一般现在时态。最后注意使用高级词汇和句式，以增加文章的亮点．

本文结构紧凑，层次分明，而且使用了许多较高级的词汇：a frequent customer常客；be pleased with对…满意；Out of my expectation出乎意料；in a rude manner 以粗鲁的方式；Needless to say毋庸置疑；make an apology to向…道歉。

此外句子中运用了多种句式。复杂句When having beef noodles，I suddenly found there was a fly in them，which disgusted me a lot．这个复杂句中包括一个由when引导的状语从句和一个由which引导的定语从句。尤其在复合句方面运用的很是得体，如由but引导的并列句：I have been pleased with your excellent service for years，but now I am writing to express my dissatisfaction about the poor service of your waiters。宾语从句：…he didn't change it but said in a rude manner that he was too busy to solve the problem． 和主语从句：It is my sincere hope that you can investigate the matter seriously ….正因为如此，本可谓是一篇非常好的文章 。