I do a lot of management training each year for the Circle K Company. One of the topics we 1      in our classes is the 2      of quality employees. “What has 3      you to stay long enough to become a manager?”I asked. After a while a new manager 4      the question and said slowly,“It was a baseball 5     

Cynthia said that she  6     to take a Circle K clerk job as an interim(临时的) job 7      she looked for something else. On her second day behind the counter,she received a 8      from her nine-year-old son,Jessie. He needed a baseball glove for Little League. She 9      that as a single woman,10      was tight,and her first 11      would have to go for paying bills.

When Cynthia arrived for work the 12      morning,Patricia,the store manager,handed her a box. “I overheard you 13      to your son yesterday,” she said,“and I know that it is 14      to explain things to kids. This is a baseball glove for Jessie. I know you have to pay bills before you can buy gloves. 

You know we can’t 15      good people like you as  16     . as we would like to,

17      we do care,and I want you to know how  18       you are to us!”

The thoughtfulness,empathy(同情) and love of the store manager 19      that people remember more how much an employer 20      than how much he pays.

1. A. discuss   B. write   C. learn   D. find

2. A.  managing   B. selling

   C.  keeping   D. seeking

3. A.  made   B. ordered

   C.  forced   D. caused

4. A.  made   B. took

   C.  raised   D. replied

5. A.  pole   B. glove

   C.  hole   D. match

6.  A. ought   B. liked

   C.  had   D. used

7. A.  when   B. because

   C.  while   D. though

8.  A. letter   B. call

   C.  notice   D. announcement

9. A.  turned out   B. pointed out

   C.  explained   D. complained

10. A.  work   B. food

   C.  money   D. clothing

11. A.  bill   B. cheque

   C. day   D. visit

12. A.  last   B. first

   C.  next   D. past

13. A.  lying   B. talking

   C.  crying   D. murmuring

14. A.  good   B. easy

   C.  hard   D. necessary

15. A.  thank   B. use

   C.  employ   D. pay

16. A.  many   B. early

   C.  soon   D. much

17. A.  nor   B. but

   C.  and   D. however

18. A.  kind   B. terrible

   C.  much   D. important

19. A.  show   B. insist

   C.  realize   D. recognize

20. A.  needs   B. gets

   C.  likes   D. cares

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