题目内容

In the professional world, oral communication skills in the workplace, which is the art of using speech to convey information, thoughts and feeling to others, is important for the success of any organizations.

The 21st century has been considered to be an era of communication. The way we convey our thoughts is of great importance in building relationships. In the workplace, there are employees of diverse cultural and educational backgrounds. This makes team working on a difficult task, but with a clear understanding of the task to be achieved, all members work towards the same goal. Misunderstandings, conflicts and differences in opinions are easily managed when there is a clear flow of communication between team members.

With proper communication, a close relationship and trust build among the employees, therefore promoting excellent working conditions. An atmosphere of support and cooperation is promoted by properly conveying expectations of the management team to the employees and vice – versa (相反的情况). Therefore, developing oral communication skills is important to success in life ahead.

How to improve oral communication? In the business world, individuals are expected to be confident about their beliefs and ideas. Therefore, they must include words like “in my opinion”, “as far as I know”. While improving skills on oral communication, people in a workplace must learn the art of listening. In addition, one must also have a positive body language during conversations. A person with a smiling face and positive attitude can raise the spirits of everyone around him. When we’re talking to someone, we must give the other person an opportunity to talk as it improves our listening ability.

Communication is an art and it can be improved by working on it constantly. Since it is not an overnight work, one needs to learn it by observing people who are good at it.

Title

Oral communication skills in the workplace

1. _______

The art of using speech to convey information, thoughts and feelings to others.

 

Importance

●The way we convey our thoughts plays a major 2.____in building relationships.

●Understanding the task 3. __makes employees work towards the same goal.

●A clear flow of communication can easily 4. ______ the misunderstandings, conflicts and differences in opinions.

●Good relationships and trust among the employees built with proper communication can 5. _______ excellent working conditions.

●Conveying expectations can promote support and cooperation.

6. ______ to improving oral communication

●Use words like “in my opinion” to show your 7.____ about your beliefs and ideas.

●Learn to be a good 8._______ in the workplace.

●Avoid using a9._______ body language during conversations

●Smile and be positive to delight the people around you.

●Give the other person a chance to talk in a conversation.

Conclusion

Communication can be improved with10.______effort and we should learn from those who are good at it.

 

【答案】

1.Definition/Meaning/Concept

2.role/part

3.clearly

4.manage

5.improve/promote

6.Approaches

7.confidence

8.listener

9.negative

10.constant

【解析】略

 

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    People who are not self-confident depend too much on the approval of others in order to feel good about themselves. They tend to avoid taking risks because they fear failure. They generally do not expect to be successful. They often put themselves down and tend to ignore compliments（赞美）paid to them By contrast，self-confident people are willing to risk the disapproval of others because they generally trust their own abilities. They tend to accept themselves；they don't feel they have to conform in order to be accepted.

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    Surprisingly, lack of self-confidence is not necessarily related to lack of ability. Instead it is often the result of focusing too much on the unrealistic expectations or standards of others， especially parents and society. Friends' influences can be as powerful or more powerful than those of parents and society in shaping feelings of one's self. Students in their college years reexamine values and develop their own identities and thus are particularly sensitive to the influence of friends.

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A. refuse  B. separate  C. permit  D. obey

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C. avoid risks  D. depend on others

4.Which of the following can we learn about self-confidence according to the passage?

A. Self-confidence is usually the symbol of special abilities.

B. Parents' protection prevents children's self-confidence development.

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D. College students are the least self-confident group in society.

5.What might the author most probably continue to talk about in the following passage?

A. How we can become more acceptable.

B. Lack of self-confident has many side effects.

C. What self-confident children usually get from parents.

D. What one should avoid in building self-confidence.

 

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认真阅读下列短文，并根据所读内容在文章后表格中的空格里填入一个最恰当的单词。注意：每个空格只填1个单词，请将答案写在答题卡上相应题号的横线上。

It's common for kids of all ages to experience school anxiety - school-related stress．This is often most apparent at the end of summer when school is about to start again, but it can occur year-round．Where does the stress and anxiety come from?

Teachers

A good experience with a caring teacher can cause a lasting impression on a child's life—so can a bad experience．While most teachers do their best to provide students with a positive educational experience, some students are better suited for certain teaching styles and classroom types than others．If there's a mismatch （不协调） between student and teacher, a child can form lasting negative feelings about school or his own abilities．

Friends

Friends can also be a source of stress．Concerns about not having enough friends, not being in the same class as friends, not being able to keep up with friends in one particular area or another, and interpersonal conflicts are a few of the very common ways kids can be stressed by their social lives at school．Dealing with these issues alone can cause anxiety in even the most confident kids．

Bullies （欺凌弱小者）

Things have changed in the world of bullies since I was a kid．The good news is that

teachers and parents are paying more attention．Many schools now have anti-bullying pro-

grams and policies．Though bullying does still happen, help is generally more easily accessible

than before．

The bad news is that bullying has gone high-tech．Many students use the Internet, cell phones and other media devices to bully other students, and this type of bullying often gets very aggressive．One reason is that bullies can be anonymous （匿名的） and enlist other bullies to make their targets miserable．Another reason is that they don't have to face their targets． So it's easier to get rid of any empathy that they may otherwise feel．There are ways to fight against "cyber-bullying", but many parents aren't aware of them - and many bullied kids feel too overwhelmed to deal with the situation．

 

 

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