题目内容

Last week, while visiting my dad with my daughter, we went to a restaurant for dinner. When we were seated, my dad asked the waitress if there were any soldiers eating at the restaurant. Then waitress said there was a soldier having dinner with his friend. My dad told the waitress to tell the soldier and his friend that their dinner was paid for! He also said that he did not want to be known as the benefactor(施主).

Then waitress later commented on my dad’s thoughtful behavior saying that she had never seen anything like this before. At a local college, she had studied opera and so she used this to thank my dad by performing a piece from The Pearl Fisherman. Her voice brought me to tears because it sounded perfect!

After a while, the soldier appeared at our table (I don’t know how he knew my dad paid the bill for him.) and said that he would be sent to the front the next morning and that he could not leave this country without saying “thanks” to my dad. My dad replied that it was he who wanted to say “thanks”. They shook hands as the soldier left.

Before we left, the waitress came by again. She did a magic show as another way to show her “thanks” to my dad. Her show was really great. My dad left her a note with email address asking for her next performance time in addition to a $ 50 tip.

Everyone witnessed something exemplary(可作榜样的) in the human spirit that night. I can only hope to see more of this in the future.

1. What did the soldier do in response to the author’s father’s kindness?

A. He gave something to author’s dad.

B. He gave a big tip to the waitress.

C. He said thanks to the author’s dad in person.

D. He did a magic show for the author and her father.

2. The author considered her father’s action to be ____.

A. funny B. understandable

C. worthless D. honorable

3.Their passage mainly tells us that we should ____.

A. learn to be grateful to others

B. find ways to thank others

C. try to learn from each other

D. respect soldiers and waitresses

1.C

2.B

3.A

【解析】

试题分析:本文作者通过讲述他的父亲为一位士兵及其朋友的晚餐买单,并接受感谢的事,告诉了我们要学会对他人怀抱感恩之心。

1.细节理解题。从第三段中…said that he would be sent to the front the next morning and that he could not leave this country without saying “thanks” to my dad.可知,士兵在上前线之前一定要对我父亲表达感谢之情,故选C。

2.细节理解题。从最后一段Everyone witnessed something exemplary(可作榜样的) in the human spirit that night. I can only hope to see more of this in the future,可知作者希望见到更多这种现象,所以他对此是表示理解的,故选B。

3.主旨归纳题。本文通过讲述作者父亲为一位士兵及其朋友的晚餐买单,并接受感谢的事,告诉了我们要学会对他人怀抱感恩之心,故选A。

考点:考查叙事说理文阅读

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Most of us are expecting high-quality customer service in our daily life, but actually enjoying a happy purchase is easier said than done.

Shoppers seldom complain to the manager or owner of a retail store, but instead they will alert their friends, relatives, co-workers, strangers—and anyone who will listen.

Store managers are often the last to hear complaints, and often find out only when their regular customers decide to frequent their competitors, according to a study jointly conducted by Verde Group and Wharton School.

“Storytelling hurts retailers and entertains consumers,” said Paula Courtney, President of the Verde Group. “The store loses the customer, but the shopper must also find a replacement.”

On average, every unhappy customer will complain to at least four others, and will no longer visit the specific store. For every dissatisfied customer, a store will lose up to three more due to negative review. The resulting “snowball effect” can be disastrous to retailers.

According to the research, shoppers who purchased clothing encountered the most problems. Ranked second and third were grocery and electronics customers.

The most common complaints include filled parking lots, cluttered (塞满了的) shelves, overloaded racks, out-of-stock items, long check-out lines, and rude salespeople.

During peak shopping hours, some retailers solved parking problems by getting moonlighting (业余兼职的) local police to work as parking attendants. Some hired flag wavers to direct customers to empty parking spaces. This guidance eliminated the need for customers to circle the parking lot endlessly, and avoided confrontation between those eyeing the same parking space.

Retailers can relieve the headaches by redesigning store layouts, pre-stocking sales items, hiring speedy and experienced cashiers, and having sales representatives on hand to answer questions.

Most importantly, salespeople should be diplomatic and polite with angry customers.

“Retailers who’re responsive and friendly are more likely to smooth over issues than those who aren’t so friendly,” said Professor Stephen Hoch. “Maybe something as simple as a greeter at the store entrance would help.”

Customers can also improve future shopping experiences by filing complaints to the retailer, instead of complaining to the rest of the world. Retailers are hard-pressed to improve when they have no idea what is wrong.

1.Why are store managers often the last to hear complaints?

A. Most customers won’t bother to complain even if they have had unhappy experiences.

B. Customers have no easy access to store managers.

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A. can stay longer browsing in the store

B. won’t have trouble parking their cars

C. won’t have any worrier about security

D. can find their cars easily after shopping

4.What contributes most to smoothing over issues with customers?

A. Design of store layout.

B. Hiring of efficient employees

C. Huge supply of goods for sale.

D. Manners of the salespeople.

5.To achieve better shopping experiences, customers are advised to ________.

A. exert pressure on stores to improve their service

B. voice their dissatisfaction to store managers directly

C. settle their disputes with stores in a diplomatic

D. shop around and make comparisons between stores

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Up till the 17th century, the British king or queen was believed to rule by “divine (神的) right”, which was the idea that God chose the king or queen to rule and that he or she was therefore above the law. However, this idea ended with the English Revolution, in which King Charles I was imprisoned and then killed in 1649.

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Today, the royal family works hard to be relevant in the modern world. The queen’s speech on TV is less formal every Christmas, and is now available as a podcast (播客). In 2005, after graduation from university, Prince William spent time teaching English in Uruguay, the sort of work many young British people do at some time in their lives.

1.What can be concluded from the first two paragraphs?

A. The British king or queen is no longer believed to rule by divine right.

B. The British king or queen is about to become common people.

C. The English Revolution put an end to the British royal family in 1649.

D. The royal family’s role was most important in Britain in the 17th century.

2.Which of the following is NOT among formal duties of the Queen?

A. Declaring when the UK is at war.

B. Travelling around the world for charity projects.

C. Inviting other world leaders to visit the UK.

D. Signing Commonwealth documents every day.

3.Prince William is mentioned in the passage to show that ________.

A. he is popular in the UK

B. many young British people do voluntary work

C. he has tried to win young people’s admiration

D. the royal family is trying to change their image

4.We can infer from the passage that ________.

A. British people are all in favor of the royal family

B. the British royal family are facing surviving challenges

C. the public are encouraged to oppose the royal family

D. British youths are required to teach English in Uruguay in their lives

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