题目内容
--- How do you study English?
---I study English talking with foreign students
A．by B．in C．at D．On
写作
假定英语课上老师要求同桌之间交换修改作文，请你修改你同桌写的以下作文。文中共有10处语言错误，每句中最多有两处，每处错误仅涉及一个单词的增加、删除或修改。
增加：在缺词处加一个漏字符号（∧），并在其正下面写出该加的词。
删除：把多余的词用斜线（╲）划掉。
修改：在错的词下划一横线，并在该词正下面写出修改后的词。
注意：1. 每处错误及其修改均限一词，请严格按照要求格式修改。
2. 只允许修改10处，多者（从第11处起）不计分。
The person who has taught me most about the life is my grandmother. She was more than just a grandmother to me. When she died a few years before, I felt I lost a really good friend. She always looked very nice on her age. She did everything she could make me feel at home. She was imaginative and would spend hours telling me stories she has made up. I am sure it was because of her which I became a story writer. Apart from kept a young boy entertained, she taught me a large number of important thing on how to behave. I was rather impatient when I was a child and she taught me that good things happened if I could wait for it. She was a positive person but she also taught me how to look for the good in everything.
To his disappointment, not a single gift _____ on his birthday．
A．he received B．had he received
C．did he receive D．received he
---Look at the glasses on the desk．Are they David’s?
---They belong to him．I saw him go out with glasses just now．
A．might B．could C．mustn’t D．can’t
Thanks to the Internet, different kinds of information in a short time.
A．can be learned B．has been learned
C．can learn D．has learned
High-quality customer service is preached (宣扬) by many, but actually keeping customers happy is easier said than done.
Shoppers seldom complain to the manager or owner of a retail store, but instead will alert their friends, relatives, co-workers, strangers—and anyone who will listen.
Store managers are often the last to hear complaints, and often find out only when their regular customers decide to frequent their competitors, according to a study jointly conducted by Verde Group and Wharton School.
“Storytelling hurts retailers and entertains consumers,” said Paula Courtney, President of the Verde Group. “The store loses the customer, but the shopper must also find a replacement.”
On average, every unhappy customer will complain to at least four others, and will no longer visit the specific store. For every dissatisfied customer, a store will lose up to three more due to negative review. The resulting “snowball effect” can be disastrous to retailers.
According to the research, shoppers who purchased clothing encountered the most problems. Ranked second and third were grocery and electronics customers.
The most common complaints include filled parking lots, cluttered (塞满了的) shelves, overloaded racks, out-of-stock items, long check-out lines, and rude salespeople.
During peak shopping hours, some retailers solved parking problems by getting moonlighting (业余兼职的) local police to work as parking attendants. Some hired flag wavers to direct customers to empty parking spaces. This guidance eliminated the need for customers to circle the parking lot endlessly, and avoided confrontation between those eyeing the same parking space.
Retailers can relieve the headaches by redesigning store layouts, pre-stocking sales items, hiring speedy and experienced cashiers, and having sales representatives on hand to answer questions.
Most importantly, salespeople should be diplomatic and polite with angry customers.
“Retailers who’re responsive and friendly are more likely to smooth over issues than those who aren’t so friendly,” said Professor Stephen Hoch. “Maybe something as simple as a greeter at the store entrance would help.”
Customers can also improve future shopping experiences by filing complaints to the retailer, instead of complaining to the rest of the world. Retailers are hard-pressed to improve when they have no idea what is wrong.
1.Why are store managers often the last to hear complaints?
A. Most customers won’t bother to complain even if they have had unhappy experiences.
B. Customers would rather relate their unhappy experiences to people around them.
C. Few customers believe the service will be improved. .
D. Customers have no easy access to store managers.
2. What does Paula Courtney imply by saying “…the shopper must also find a replacement” (Line 2, Para. 4)
A. New customers are bound to replace old ones.
B. It is not likely that the shopper can find the same products in other stores.
C. Most stores provide the same kind of service.
D. Not complaining to manager causes the shopper some trouble too.
3.What contributes most to smoothing over issues with customers?
A. Manners of the salespeople.
B. Hiring of efficient employees.
C. Huge supply of goods for sale.
D. Design of store layout.
4.To achieve better shopping experiences, customers are advised to ________.
A. exert pressure on stores to improve their service
B. settle their disputes with stores in a diplomatic way
C. voice their dissatisfaction to store managers directly
D. shop around and make comparisons between stores
Many outside the US continue to see the country as one of opportunities , and despite being in a tough economic position , research shows many young Americans would ________it as well.
A. submit to B. contribute to
C. object to D. subscribe to
书面表达
上高中后第一节英语课， 老师要求每个同学用英语做一分钟的自我介绍。 请准备一份100 词的发言稿， 内容应涉及以下四个方面：
1. 家庭情况 2. 学习上的强项与弱项
3. 兴趣与爱好 4. 对高中生活的期待
要求：1. 内容反映自己的真实情况，但不得在文中提及真实的人名、地名和校名；
2. 首尾已给出, 不计入总词数。
Hello, every body,
Nice to meet you. My name is Li Huan. I’m from Rainbow High School.
______________________________________________________________________________
Thank you!
What do the five rings on the Olympic flag ?
A．stand up for B．stand for C．stand out D．stand by
