题目内容
Can it be in the drawer you put your keys?
A. where B. that C. what D. when
I have had just about enough of being treated like a second-class citizen, simply because I happen to be that unfairly treated member of society --- a customer. The more I go into shops and hotels, banks and post offices, railway stations, airports and the like, the more I am convinced the things are being run solely to suit the firm, the system, or the union. There seems to be a deceptive (欺骗的) new motto for so-called “service” organizations --- Staff Before Service.
How often, for example, have you queued for what seems like hours at the Post Office or the supermarket because there were not enough staff on duty to man all the service grilles or checkout counters? Surely in these days of high unemployment it must be possible to hire cashiers and counter staff. Yet supermarkets, hinting darkly at higher prices, claim that uncovering all their cash registers at any one time would increase operating costs. And the Post Office says we cannot expect all their service grilles to be occupied “at times when demand is low”.
It is the same with hotels. Because waiters and kitchen staff must finish when it suits them, dining rooms close earlier or menu choice is cut short. As for us guests, we just have to put up with it. There is also the nonsense of so many friendly hotel night porters having been thrown out of their jobs in the interests of “efficiency” and replaced by coin-eating machines which offer everything from lager to laxatives (从贮藏啤酒到通便剂). Not to mention the tea-making kit in your room: a kettle with a mixed collection of tea bags, plastic milk boxes and lump sugar. Who wants to wake up to a raw teabag? I do not, especially when I am paying for “service”.
Can it be stopped, this worsening of service, this growing attitude that the customer is always a bore? I angrily hope so because it is happening, sadly, in all walks of life.
Our only hope is to hammer home our anger whenever and wherever we can and, if all else fails, bring back into practice that other, older slogan --- Take Our Deal Elsewhere.
【小题1】The writer feels that nowadays customers __________.
| A．deserve the lowest status in society |
| B．are unworthy of proper consideration |
| C．have received high quality service |
| D．have become victims of modern organizations |
| A．customers’ demands have greatly changed |
| B．the staff receive more consideration than customers |
| C．customers’ needs have become more complex |
| D．staff members are less considerate than their employers |
| A．not having enough male staff on duty |
| B．difficulties in hiring more efficient staff |
C．lack of coop eration between staff members |
| D．not providing enough staff on purpose to reduce budget |
| A．be patient when queuing before checkout counters |
B．put up with the rude man ners of the staff |
| C．try to control his temper when ill-treated |
| D．go to other places where good service is available |
Now we can see a man and his wife at the breakfast table. They are not speaking to each other. They haven’t spoken to each other at the breakfast table for years. The husband is reading his newspaper. We can’t see his face. The wife looks very worried as she gets a cup of tea ready for him. Today she is using a new kind of tea for the first time. The husband picks up his cup. He isn’t interested. He tastes his tea. Suddenly he puts down his newspaper. Something is different! Can it be the tea? He takes another taste. It’s wonderful. He smiles. He looks at his wife and says in surprise, “Doris, when did you cut your hair?” Doris is pleased. She answers, “Two months ago.” Doris asks, “ Herbie , when did your hair begin to become white?” He answers, “A long time ago.” Doris says, “We have been together for many years, but we never cared about each other.” Now they aren’t worried any longer. Breakfast is different. Has a new kind of tea changed their lives?
【小题1】This story happens______________________.
| A．before breakfast | B．after breakfast |
| C．at home | D．in a teahouse |
| A．Doris is drinking tea | B．Herbie likes the new kind of tea |
| C．Doris is reading a newspaper | D．Herbie is very young and good-looking |
| A．a wonderful | B．an unhappy |
| C．an enjoyable | D．a friendly |
| A．They are good friends. | B．They have just got married. |
| C．They like to talk about their hair. | D．They are no longer young. |
请认真阅读下列短文，并根据所读内容在文章后表格中的空格里填入一个最恰当的单词。注意：请将答案写在答题卡上相应题号的横线上。每个空格只填一个单词。
We all have goals that we are moving towards and making a great effort to achieve. This is a good thing. Or can it be bad? How many of us never reach our goals and yet we have tried so hard and really thought about nothing else? I believe the mistake most of us make is that we do not focus on our present situation.
Let me explain. Most of us see our present situation as a stepping stone that we use simply as a means of reaching our final destination. We don’t take time to truly appreciate where we are today and all the great things we already have in our lives. We should focus our attention on the journey and not on the destination, or we will miss the beautiful scenery along the way.
Let’s use our job as an example. Now most of us want a promotion. We have plans to become the manager or general manager in our companies. Unfortunately, most of us will never reach the goal, but will watch others achieve our goal instead.
What we should be doing is focusing on the job we are currently in now. Forget where we want to get to and just focus on the present. You see, what we can control is our performance in our current job. We can decide to be the best we possibly can in our current job. Now this may mean further education to have the skills we currently do not have. It may mean working harder to produce better results than our colleagues. It could simply be a change of attitude, such as stopping complaining and becoming a more devoted and supportive employee. By doing our current job to the best of our abilities, we in fact give ourselves the best chance of promotion.
So the best thing for all of us to do to achieve our goals is to just focus on what we have and where we are now. Do the best and be the best we possibly can in our current situations, and we will give ourselves the very best chance of reaching our goals in the future. We have heard the old sayings and they are true: “Rome wasn’t built in a day.”, “Patience is a virtue”, and so on.
Have patience, have appreciation of what we already have, and take time to help ourselves be the very best we can. Do these things and we will all reach our goals, but more importantly, we will enjoy our life every day.
|
Title |
Focus on the present |
|
Theme |
To (1) ______ our goals, we should focus on what we have and where we are now. |
|
Common (2)______ |
﹡We do not focus on our present situation. ﹡Most of us see our present situation as a stepping stone to our final destination. ﹡We do not spend the time truly (3)______ where we are today and what we already have in our lives. |
|
(4)______——our job |
﹡(5)______ the thought of getting promoted. What we should do is (6)______ our best to do our current job. ﹡to be the best in our current job, we should get further education, work harder than (7)______, stop complaining and (8)______ ourselves to our job. |
|
Conclusion |
If we are (9)______, grateful for what we have, and take time to help ourselves be the very best we can, we can not only (10)______ in the future, but also enjoy our life every day. |
Written in a hurry, ___________．How can it be satisfactory?
|
A．they find many mistakes in the report |
B．lots of mistakes have been made in the report |
|
C．there are plenty of mistakes in the report |
D．the report is full of mistakes |
---Who can it be that hasn’t handed in his composition?
---It ______ be Robinson. He ______ it in yesterday.
|
A．will; should hand |
B．must; should have handed |
|
C．may; can’t hand |
D．can; could have handed |