题目内容

Access        the mountain-town is often difficult because of the bad roads.


  1. A.
    of
  2. B.
    with
  3. C.
    to
  4. D.
    on
C
“由于路况不好,进入山城总是很难。access to… 进入……接近……为一固定用法。
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The following is a recent survey among teenagers:

Radio

Most teenagers nowadays are not regular listeners to radio. They may occasionally tune in, but they do not try to listen to a program specifically. The main reason teenagers listen to the radio is for music, but now with online sites streaming music for free they do not bother, and users can choose the songs they want instead of listening to what the radio presenter/DJ chooses.

Television

Most teenagers watch television, but usually there are points in the year where they watch more than average. This is due to programs coming on in seasons, so they will watch a particular show at a certain time (as long as it lasts) but then they may watch no television for weeks.

Teenagers are also watching less television because of services such as BBC iPlayer, which allows them to watch shows when they want. Whilst watching TV, adverts come on quite regularly (18 minutes of every hour) and teenagers do not want to watch these, so they switch to another channel, or do something else whilst the adverts run.

Newspapers

No teenager that I know of regularly reads a newspaper, as most do not have the time and cannot be bothered to read pages and pages of text while they could watch the news summarized on the Internet or on TV.

Internet

Every teenager has some access to the Internet, be it at school or home. Home use is mainly used for fun (such as social networking) whilst school (or library) use is for work. Most teenagers are heavily active on a combination of social networking sites. Facebook is the most common, with nearly everyone with an Internet connection registered and visiting >4 times a week. Facebook is popular as one can interact with friends on a wide scale.

For searching the web, Google is the dominant figure, simply because it is well known and easy to use. Some teenagers make purchases on the Internet (on sites like eBay) but this is only used by a small percentage, as a credit card is required and most teenagers do not have credit cards. Many teenagers use YouTube to watch videos (usually anime which cannot be watched anywhere else) and some use it as a music player by having a video with the music they want to listen to playing in the background.

Mobile Phones

99pc of teenagers have a mobile phone and most are quite capable phones. Usually, teenagers only use their phones for texting, calling. Features such as video messaging or video calling are not used—because they are expensive.

Services such as instant messaging are used, but not by everyone. It usually depends whether the phone is Wi-Fi compatible, because otherwise it is very expensive to get Internet off the phone network. As most teenagers’ phones have Bluetooth support, and Bluetooth is free, they utilize this feature often.

Mobile email is not used as teenagers have no need; they do not need to be connected to their inbox all the time as they don’t receive important emails.

   The survey carried out recently is mainly concerned with ______.

A. how teenagers consume media

B. what electric devices teenagers favor

C. which new trend teenagers are following

D. how teenagers contact others and make their social net

   As is mentioned in the survey, the reason why teenagers watch less TV mainly lies in that ______.

A. teenagers do not watch regular programs

B. all the TV programs are on for only a few weeks

C. teenagers may turn to other devices to watch their favorite

D. the TV adverts coming on every channel are just the same

   Which of the following is TRUE according to the survey?

A. Radio presenter or DJ used to invite the listeners to choose the songs they want.

B. The main source for teenagers to get news is Internet as well as newspapers.

C. Google is the most common social networking sites due to its convenience.

D. Some features of modern mobile phones are not widely used by teenagers.

Visitors to Britain may find the best place to sample local culture is in a traditional pub. But these friendly pubs can be dangerous places of potential gaffes(失礼) for the newcomers.

A team of researchers have discovered some of the unknown customs of British pubs-starting with the difficulty of getting a drink. Most pubs have no waiters-you have to go to the bar to buy drinks. A group of Italian youths were waiting 45 minutes before they realized they would have to fetch their own. This may sound inconvenient, but there is a hidden purpose.

Pub culture is designed to promote sociability(社交)in a society known for its reserve. Standing at the bar for service allows you to chat with others waiting to be served. The bar counter is possibly the only site in the British Isles in which friendly conversation with strangers is considered entirely suitable and really quite normal behavior. “If you haven’t been to a pub, you haven’t been to Britain.” This tip can be found in a booklet, Passport to the Pub: The Tourists’ Guide to Pub Etiquette, a customers’ rule of conduct for those wanting to sample “a central part of British life and culture”.

The trouble is that if you do not follow the local rules, the experience may fall flat. For example, if you are in a big group, it is best if only one or two people go to buy the drinks. Nothing annoys the regular customers and bar staff more than a group of strangers blocking all access to the bar while they chat and hesitate about what to order.

1.The culture of pub in Britain is developed to             .

A.encourage more people to consume drinks

B.encourage people to communicate with each other

C.form its own character of culture

D.attract more tourists to the pubs

2.If you don’t follow the local rules in a pub,        .

A.you may fail to feel the local culture

B.you might get into a dangerous place

C.you won’t buy good local drinks

D.you may annoy the regular customers and bar staff

3.What may be the best title for the passage?

A.Manners in British Local Pubs

B.Self-service Pubs in Britain

C.British Local Pubs: Special Chat Places

D.Local Pub Culture in Britain

4.The underlined word “sample” in the first paragraph probably means “       ”.

A.record           B.test              C.experience        D.taste

 

A trip to the library can change your life.That is the idea of the Get It Loud in Libraries project,which challenges the habit of speaking in a low voice.The sweet tones of singer Diana Vickers rang out recently,surrounded by books as well as fans,at Lancaster Library.Plan B,Adele,Florence and the Machine,Speech Debelle,and the Thrills have also performed for the project.

This five­year project aims to increase access(进入) to libraries while developing youth talent and has attracted more than 8,500 visitors,5,000 of whom are first­time library users.

“I think it’s wonderful,”Vickers says.“I’ve been playing in front of big crowds and I’m excited about close environments where you can be close to your fans.”

As a child growing up in nearby Blackburn,she says that her school library was a “second home”to her.When she was young she loved PeterRabbit and Mr.Men books,and later her favorites included LittleWomen and TheLovelyBones.

Attracted by the stage,the young who would once never have been to a library have been returning to borrow books and CDs.The project’s founder,Stewart Parsons,has worked in libraries for 25 years.He feels that the concerts have made libraries something that the young want to be part of.A mother,Lauren Zawadzki,sent him a text message after a concert:“Your work is great!!!Both Izaak and Dom have been reading in the library for the last half hour...You should be proud.They would never have suggested that before the concerts.”

Parsons hopes that the activity is changing the way people view libraries.“My big worry is that libraries trail(拖拉)behind slightly;they shouldn’t.This is about bringing libraries up to date.The beautiful thing is that people are reconnecting with the library in a way they haven’t done before.”

1.The Get It Loud in Libraries project aims to ________.

A.collect money for libraries to buy books

B.attract more people to read in libraries

C.provide a performing place for music lovers

D.develop youth talent for singing

2.According to the passage,Vickers’s attitude towards Libraries project is that of ________.

A.praise         

B.unconcern

C.doubt

D.worry

3.What can we know about Diana Vickers from the passage?

A.She once worked at a library.

B.She doesn’t like being close to her fans.

C.She liked reading in her childhood.

D.She complains about the noisy environment.

4.According to the passage,Zawadzki ________.

A.advised libraries to keep quiet

B.praised Parsons for helping her reading

C.found her children’s talent for singing

D.praised the Get It Loud in Libraries project

 

High-quality customer service is preached(宣扬) by many ,but actually keeping customers happy is easier said than done. Shoppers seldom complain to the manager or owner of a store, but instead will alert their friends, relatives, co-workers, strangers-and anyone who will listen. Store managers are often the last to hear complaints, and often find out only when their regular customers decide frequent their competitors, according to a study jointly conducted by Verde group and Wharton school.

“Storytelling hurts the boss and entertains consumers,” said Paula Courtney, President of the Verde group.” the store loses the customer, but the shopper must also find a replacement.” On average, every unhappy customer will complain to at least four other, and will no longer visit the specific store for every dissatisfied customer, a store will lose up to three more due to negative reviews. The resulting “snowball effect” can be bad to bosses.

According to the research, shoppers who bought clothing met the most problems. ranked second and third were grocery and electronics customers. The most common complaints include filled parking lots, cluttered (塞满了的) shelves, overloaded racks, out-of-stock items, long check-out lines, and rude salespeople. During peak shopping hours, some retailers solved the parking problems by getting moonlighting local police to work as parking attendants. Some hired flag wavers to direct customers to empty parking spaces. This guidance eliminated the need for customers to circle the parking lot endlessly, and avoided fight between those eyeing the same parking space.

Bosses can relieve the headaches by redesigning store layouts, pre-stocking sales items, hiring speedy and experienced cashiers, and having sales representatives on hand to answer questions.

Most importantly, salespeople should be diplomatic and polite with angry customers. “Retailers who’re responsive and friendly are more likely to smooth over issues than those who aren’t so friendly.” said Professor Stephen Hoch. “Maybe something as simple as a greeter at the store entrance would help.” Customers can also improve future shopping experiences by filling complaints to the boss, instead of complaining to the rest of the world. Bosses are hard-pressed to improve when they have no idea what is wrong.

1. Why are store managers often the last to hear complaints?

A. Most customers won’t bother to complain even if they have had unhappy experiences.

B. Customers would rather relate their unhappy experiences to people around them.

C. Few customers believe the service will be improved.

D. Customers have no easy access to store managers.

2. What does Paula Courtney imply by saying “ … the shopper must also find a replacement” (Line 2, Para. 4)?

A. New customers are sure to replace old ones.

B. It is not likely the shopper can find the same products in other stores.

C. Most stores provide the same

D. Not complaining to the manager causes the shopper some trouble too.

3. Shop owners often hire moonlighting police as parking attendants so that shoppers_____

A. can stay longer walking in the store  B. won’t have trouble parking their cars

C. won’t have any worries about safety  D. can find their cars easily after shopping

4. What contributes most to smoothing over issues with customers?

A .Manners of the salespeople   B. Hiring of efficient employees

C. Huge supply of goods for sale   D. Design of the store layout.

5. To achieve better shopping experiences, customers are advised to _________.

A exert pressure on stores to improve their service

B. settle their problem with stores in a diplomatic(外交)way

C. voice their dissatisfaction to store managers directly

D. shop around and make comparisons between stores

 

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