题目内容

【题目】根据短文内容,从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。

As is known to us all, everyone can make mistakes. But don’t worry about it. The following is what we should do when we make mistakes.

●Just admit (承认) it. Don’t think that our mistakes are caused by others. 1 Don’t blame other people, and don’t cheat ourselves, either.

2 In order to stop the problem from getting worse, we should act quickly to solve it. If we don’t act and deal with the problem quickly, it’ll only make us feel more stressed. Also it is necessary to make a plan of action and correct the mistake according to it. 3

4 Those who have made the most mistakes can get an A, for they are the ones who have learned the most. The more we learn from our mistakes, the cleverer we are.

●Think about what we can learn from our mistakes. What caused us to make the mistake?5 When we act with a method to get a good result, do it that way next time. If we don’t, we should stop, think about it, change it and try again.

A. Solve it at once.

B. So be away from stress.

C. Don’t be afraid of failure.

D. So decide quickly and act.

E. Realize that making mistakes is the best way to learn.

F. How can we avoid making the same mistake in the future?

G. Be brave and face the fact that we have made the mistakes.

【答案】

1C

2D

3F

4A

5G

【解析】试题分析:本文讲述犯错误时应该如何去做。

1C 根据本题前的Just admit (承认) it此一关键句,可知此段主要讲述的是要勇于承认错误,结合各个选项的意思,故选C

2D 根据本题后面一句we should act quickly to solve it中的solve,可知D选项中也有solve一词,根据选项只有D符合。

3F 根据本段的内容,讲述的是对问题要迅速处理和解决,故F选项与此相符。

4A 根据后面讲述犯最多错的人可能得A,故A意识到犯错误是最好的学习方法符合本段内容。

5G 根据空格前一句话是一个疑问句,而且前一句说什么引起我们犯错?,故G我们在未来如何避免犯相同的错承接上文,故选G

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【题目】No matter what type of business you run, it has to deal with things that go wrong from your customer’s point of view. Complaints can be a great source of information for organizations to make corrections as well as further improvements. __【1】__.

You should listen actively to what the customer has to say by maintaining comfortable eye contact. _2__.

__3_.It’s important for you to know that your apology must appear sincere to the customer, and not an empty excuse. And also you should show the customer you’ve accepted the responsibility and provide him with choices or assure the customer you’ll do something about his complaint.

Talk with the client and discover the best means to resolve his problem. __4__In this case it’s important to let your customer know an estimation(估计) of how long it will take to take action on his complaint.

A simple “thank you” is one way to let the customer know you appreciate the time and effort they’ve taken to inform you about a problem with your company’s service or product that you need to know about.

Create a procedure for recording different types of customer complaints. __5__.

A. Listen to your customer’s complaints and you can improve your service.

B. There will be times when you’ll be unable to resolve the issue immediately.

C. When receiving a complaint, you should apologize for the failure the customer has identified.

D. They are a valuable source of information to determine various root causes that need to be addressed within your company.

E. So it’s important to learn to deal with customer complaints efficiently.

F. Don’t feel ashamed of the failure in your service or products.

G. You should also show your customer that you do understand him by giving full attention.

【题目】Remembering names is an important social skill. Here are some ways to master it.

Recite and repeat in conversation.

When you hear a person’s namerepeat it. Immediately say it to yourself several times without moving your lips. You could also repeat the name in a way that does not sound forced or artificial.

Ask the other person to recite and repeat.

You can let other people help you remember their names. After you’ve been introduced to someoneask that person to spell the name and pronounce it correctly for you. Most people will be pleased by the effort you’re making to learn their names.

Admit you don’t know.

Admitting that you can’t remember someone’s name can actually make people relaxed. Most of them will feel sympathy (同情) if you say, “I’m working to remember names better. Yours is right on the tip of my tongue. What is it again?”

Use association (联系).

Connect each person you meet with one thing you find interesting or unusual. For exampleyou could make a mental note: “Vicki Cheng -- tall, black hair.” To strengthen your associations, write them on a small card as soon as possible.

Limit the number of new names you learn at one time.

When meeting a group of people, concentrate on remembering just two or three names. Free yourself from remembering every one. Few of the people in mass introductions expect you to remember their names. Another way is to limit yourself to learning just first names. Last names can come later.

Go early.

Consider going early to meetings, parties and classes. Sometimes just a few people show up on time. That’s fewer names for you to remember. And as more people arrive, you can hear them being introduced to others a review for you.

【1】How will most people feel when you try hard to remember their names?

A. They will be moved.

B. They will be annoyed.

C. They will be delighted.

D. They will be discouraged.

【2】If you can’t remember someone’s name, you may ______.

A. tell him the truth

B. tell him a white lie

C. ask him for pity

D. ask others to help you

【3】When you meet a group of people, it is better to remember ______.

A. all their names

B. a couple of names first

C. just their last names

D. as many names as possible

【4】What does the text mainly tell us?

A. Tips on an important social skill.

B. Importance of attending parties.

C. How to make use of associations.

D. How to recite and repeat names.

【题目】When I was 12, all I wanted was a signet (图章) ring. They were the "in" thing and it seemed every girl except me had one. On my 13th birthday, my Mum gave me a signet ring with my initials(姓名首字母) carved into it. I was in heaven.

What made it even more special was that it was about the only thing that wasn't being "replaced". We'd been burnt out in fires that swept through our area earlier that year and had lost everything—so most of the " new" stuff (东西) we got was really just to replace what we'd lost. But not my ring. My ring was new.

Then, only one month later, I lost it. I took it off before bed and it was missing in the morning. I was sad and searched everywhere for it. But it seemed to have disappeared. Eventually, I gave up and stopped looking for it. And two years later, we sold the house and moved away.

Years passed, and a couple of moves later, I was visiting my parents' when Mum told me that she had something for me. It wasn't my birthday, nor was it Easter or Christmas or any other gift-giving occasion. Mum noticed my questioning look. " You'll recognize this one," she said, smiling.

Then she handed me a small ring box. I took it from her and opened it to find my beautiful signet ring inside. The family who had bought our house 13 years earlier had recently decided to do some redecorations, which included replacing the carpets. hen they pulled the carpet up in my old bedroom, they found the ring. As it had my initials carved into it, they realized who owned the ring. They'd had it professionally cleaned up by a jeweler before sending it to my mother. And it still fits me.

【1】When she got the ring back, the writer was about _____.

A.13 years old B.15 years old

C.26 years old D.28 years old

2Which of the following is TRUE according to the passage?

A.The writer's family moved several times.

B.The writer never stopped looking for her ring.

C.The writer's ring was cleaned up by the new house owner.

D.The writer lost her ring in the morning when she took it off.

3What would be the best title for the passage?

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