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     Making an apology is not the same as making amends.Sometimes we apologize just because it's the
easiest thing to do.What's actually important is to identify where we go wrong, take full responsibility for
our mistakes and, if possible, try to make up for them.
     A recent case involving HewlettPacked, the US computer giant, shows the importance of presenting a
sincere apology.The Chinese consumers who had bought notebook computers of certain models, which
have been put on Chinese market since 2007, suffered a massive flash screen failures and overheating
problems.Through investigation, Chinese AQSIQ (国家质检总局) identified these HP computers had
quality problems and HP admitted this.HP made a proposal that they would extend the warranty period of such computers, but this could not satisfied the consumers.What they needed was a thorough description
of the truth.HP has "sincerely" apologized.But the consumers remain angry, and say that only a product
recall-as HP has done in the past-will prove that the apology is sincere.
     Another apology that fell flat on its face was that of Thierry Henry, the famous French footballer.His
deliberate handball in November 2009 created the goal which knocked Ireland out of the 2010 World
Cup.The incident caused great anger in the football world, and eventually Henry issued an apology.Two
days later, he wrote, "I'm not the referee...but if I hurt someone I'm sorry." Better late than never, perhaps, but even then he passed the blame onto the referee!
     Such highprofile cases, which attract a lot of publicity are often under the spotlight, but similar incidents occur in our everyday lives.Stress caused by schoolwork and tiredness can sometimes result in outbursts
of anger against friends and family.Have you ever lost your temper for minor reasons? After calming down, most people are quick to realize their mistake and apologize.But it's just as important to identify what
caused the error in the first place and take action to ensure it doesn't happen again.
     No one should hold a negative attitude to making a sincere apology.Empty words are easy to say, but
they are as useless as they sound.A real show of remorse demands hard work and commitment to put
error right.
1. What does the author intend to tell us in the case of HP?
A. A true apology needs sincere actions.
B. HP should recall all the faulty computers.
C. Good quality makes a good company.
D. A company should apologize and pay for their mistakes.
2. According to the author, when we do anything wrong we firstly ________.
A. make an apology face to face honestly
B. admit we were wrong and try to make the wrong right
C. take the responsibility for apologizing to others
D. choose the easiest thing to do
3. We can infer from the case of Thierry Henry that ________.
A. it's never too late to say "I'm sorry."
B. writing an apology is not a good idea
C. Henry didn't identify his fault
D. the football fans were mad with Henry
4. Which of the following can best explain the word "commitment" in the last paragraph?
A. Decision.  
B. Promise.
C. Agreement.  
D. Responsibility.
5. What's the best title of this passage?
A. What Really Puts Things Right
B. Don't Apologize Easily
C. Making an Apology-No One Is out of Exception
D. How to Judge an Apology-Sincere Enough?
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The Best of Friends

  The evidence for harmony may not be obvious in some families.But it seems that four out of five young people now get on with their parents, which is the opposite of the popularly held image(印象)of unhappy teenagers locked in their room after endless family quarrels.

  An important new study into teenage attitudes surprisingly shows that their family life is more harmonious than it has ever been in the past.” We were surprised by just how positive today’s young people seen to be about their families,” said one member of the research team.” They’re expected to be rebellious(叛逆的)and selfish but actually they have other things on their minds; they want a car and material goods, and they worry about whether school is serving them well.There’s more negotiation(商议)and discussion between parents and children, and children expect to take part in the family decision-makin mso-ascii-font-famg process.They don’t want to rock the boat.”

  So it seems that this generation of parents is much more likely than parents of 30 years ago to treat their children as friends.” My parents are happy to discuss things with me and willing to listen to me,” says 17-years-old Daniel Lazall.” I always tell them when I’m going out clubbing.As long as they know what I’m doing, they’re fine with it.” Susan Crome, who is now 21, agrees.” Looking back on the last 10 years, there was a lot of what you could call negotiation.For example, as long as I’d done all my homework, I could go out on a Saturday night.But I think my grandparents were a lot stricter with my parents than that.”

  Maybe this positive view of family life should not be unexpected.It is possible that the idea of teenagers rebellion is not rooted in real facts.A researcher comments,” Our surprise that teenagers say they get along well with their parents comes because of a brief period in out social history when teenagers were regarded as different beings.But that idea of rebelling and breaking away from their parents really only happened during that one time in the 1960s when everyone rebelled.The normal situation throughout history has been a smooth change from helping out with the family business to taking it over.”

(1)

What is the popular images of teenagers today?

[  ]

A.

They worry about school

B.

They dislike living with their parents

C.

They have to be locked in to avoid troubles

D.

They quarrel a lot with other family members

(2)

The study shows that teenagers don’t want to _______

[  ]

A.

share family responsibility

B.

cause trouble in their families

C.

go boating with their family

D.

make family decisions

(3)

Compared with parents of 30 years age, today’s parents _______.

[  ]

A.

go to clubs more often with their children

B.

are much stricter with their children

C.

care less about their children’s life

D.

give their children more freedom

(4)

According to the author, teenage rebellion _______.

[  ]

A.

may be a false belief

B.

is common nowadays

C.

existed only in the 1960s

D.

resulted from changes in families

(5)

What is the passage mainly about?

[  ]

A.

Negotiation in family

B.

Education in family

C.

Harmony in family

D.

Teenage trouble in family

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