题目内容
It cost me 100 yuan to post the birthday present to my friend in Beijing, not _____ the charge for the container.
A. keeping B. taking C. including D. containing
A TAXI driver taught me a million dollar lesson in custome
r satisfaction and expectation. Inspiring speakers charge thousands of dollars to give his kind of training to corporate directors and staff. It cost me only a ＄12 taxi ride.
I had flown into Dallas just for the purpose of calling on a client. Time was important and my plan included a quick turn – around trip from and back to the airport. A clean taxi pulled up.
The driver rushed to open the passenger door for me and made sure I was comfortably seated before he closed the door. As be got in the driver’s seat, he mentioned that the neatly folded Wall Street Journal next to me for my use. He then showed me several tapes and asked me what type of music I would enjoy.
Well! I looked around for a 
“Candid Camera!” Wouldn’t you? I could not believe the service I was receiving! I took the opportunity to say, “Obviously you take great pride in you work. You must have a story to tell.”
“You bet,” he replied, “I used to be in Corporate America. But I got tired of thinking my best would never be good enough. I decided to find my right position in life, somewhere I could feel proud of being the best I could be.
I knew I would never be a rocket scientist, but I love driving cars, being of service and feeling like I have done a full day’s work and done it well. I evaluated my personal property and, I became a taxi driver!
One thing I know for sure, to be good in my business I jus have to meet the expectations of my passengers. But, to be GREAT in my business, I have to EXEED the customer’s expectations! I like the sound of being ‘great’ better than just being ‘average’. ”
Did I tip him big time? You bet!
The taxi driver taught me a great life lesson: Go an extra mile when providing any service to others. And there is no good or bad job you can make any job good.
【小题1】What lesson did the author learn from the taxi driver?
| A．How to make the best use of time. |
| B．How to do better in the service business. |
| C．How to turn an interest into your career. |
| D．How to become a motivational speaker. |
| A．Because he was afraid he would be photographed in the cab. |
| B．Because he was worried what the driver could be up to. |
| C．Because he was amazed by the way the driver was treating him. |
| D．Because he wasn’t interested in the tapes offered by the driver |
| A．the taxi driver couldn’t accept just being average |
| B．the author was anxious to get back to meet a client |
| C．when the author waited for a taxi at the airport, he was not in a rush |
| D．the taxi driver loved to play his favorite music during rides |
| A．was dissatisfied wit his present job |
B．was once often reward ed for being a model worker |
| C．enjoyed offering his customers more than they expected |
| D．was forced to become a taxi driver to support his family |
Having returned from her round trip, the angry woman stood outside the ticket office of the station. “The railway owes me ￡12,” She said to Harry Jenks, the young man working at the office. “You sold me a ticket for May 22nd, but there was no ship from Jersey that night. So my daughter and I had to stay in a hotel. It cost me ￡12. ”
Harry was worried. He remembered selling the woman a return ticket. “Come into the office, Madam,” he said politely. “I’ll just check the Jersey timetable for May 22nd.”
The woman and her little girl followed him inside. She was quite right, as Harry soon discovered. There was no sailing on May 22nd. How could he have made such a careless mistake? He shouldn’t have sold her a ticket for that day. Wondering what to do, he smiled at the child. “You look sunburnt,” he said to her. “Did you have a nice holiday in Jersey?”
“Yes,” she answered shyly, “The beach was lovely. And I can swim, too!”
“That’s fine,” said Harry.
“My little girl can’t swim a bit yet. Of course, she’s only three…”
“I’m four,” the child said proudly, “I’ll be four and a half.”
Harry turned to the mother, “I remember your ticket, Madam,” he said. “But you didn’t get one for your daughter, did you?”
“Er, well---” the woman looked at the child, “I mean…she hasn’t started school yet. She’s only four.”
“A four-year-old child must have a ticket, Madam. A child’s return ticket to Jersey costs…let me see…￡13.50. So if the railway pays your hotel, you will owe ￡1.50. The law is the law, but since the fault was mine… ”
The woman stood up, took the child’s hand and left the office.
【小题1】Harry was worried because ________.
| A．the woman was angry with him |
| B．he had not done his work properly |
| C．the Jersey timetable was wrong |
| D．the little girl didn’t have a return ticket |
| A．because he was in difficulty and did not know what to do |
| B．because he had a little girl about the same age as this girl |
| C．because he wanted to be friendly to the little girl who looked so nice |
| D．when he suddenly realized that he could find a way out from the little girl |
| A．they must follow it without other choice, even though the fault was his |
| B．he had to be strict with the woman because of the law, although he didn’t want to |
| C．the woman had to pay him ￡1.50 and the railway would pay her for the hotel |
| D．she should pay ￡1.50, but he had made a mistake, she could go without paying |
| A．angry | B．peaceful | C．embarrassed | D．nervous |
I came to study in the United States a year ago .Yet I did not know the real American society until I was injured in a car accident because after the accident I had to see a doctor and go to court.
After the accident .my roommate called a doctor for me. I was very grateful and determined to repay him one day. But the next day, he asked me to pay him $200 for what he had done. I was astonished. He had good reason to charge me, he said. And if I wanted to collect money from the person who was responsible for my injury, I’d have to have a good lawyer. And only a good doctor can help me get a good lawyer .Now that he had helped me find a good doctor, it was only fair that I should pay him.
But every day I went to see the doctor, I had to wait about 50 minutes. He would see two or three patients at the same time, and often stop treating one so as to see another. Yet he charged me $115 each time .The final examination report consisted of ten lines, and it cost me $215.
My lawyer was all smiles the first time we met. But after that he avoided seeing me at all. He knew very well the other party was responsible for the accident, yet he hardly did anything. He simply waited to collect his money. He was so irresponsible that I decided to dismiss him. And he made me pay him $770.
Now I had to act as my own lawyer. Due to my inexperience, I told the insurance company the date I was leaving America. Knowing that, they played for time…and I left without getting a cent.
My experiences taught me two things about America: firstly, in a country like America money is everything. It is more important than friendship, honor or professional morality (道德). Secondly, foreigners are still being unfairly treated. So when we talk about America, we should see both its good and bad sides.
1.The author’s roommate offered to help him because________.
|
A．he felt sorry for the author |
|
B．he thought it was a chance to make some money |
|
C．he knew the doctor was a very good one |
|
D．he wanted the author to have a good lawyer |
2. A good doctor is essential for the author to __________.
|
A．be properly treated |
|
B．talk with the person responsible for the accident |
|
C．recover before he leaves America |
|
D．eventually get the responsible party to pay for his injury |
3.The word“charge”in the third paragraph means_________ .
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A．be responsible |
B．accuse |
C．ask as a price |
D．claim |
4.Both the doctor and the lawyer in this passage are very__________.
|
A．friendly |
B．selfish |
C．professional |
D．busy |
5.What conclusion can you draw from the story?
|
A．Going to court is something very common in America. |
|
B．One must be very careful while driving a car. |
|
C．There are more bad sides in America than good sides. |
|
D．Money is more important than other things in the US. |