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Dear Sir/Madam,

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File Created Page 1 of 1

DELAYED BAGGAGE REPORT

PRINTED AT ALBANY N.Y. AIRPORT ON JULY 10, 2016 11:15 A.M.

Dear Valued Customer,

We regret that your baggage was not available to claim after your recent flight. Everything possible will be done to locate your belongings and return it to you on time.

For information on your delayed baggage, contact the United Airlines Baggage Resolution Center at its 24 hour, seven days a week.

Number:

1-800-335-BAGS (2247) (US ¨C Toll Free)

281-821-3536 (Local Houston Number)

Or visit site: http://www.united.com/for/bagtracing

As soon as you send your Delayed Baggage Report, United Airlines will begin to look carefully for your baggage system. Our Baggage Resolution staff will make every effort to call you once a day to keep you updated on our progress. Please refer to the File Reference Number on this receipt (ƾ֤) when corresponding or calling so that we can quickly access your records.

Keep this receipt with your claim check (ÌáÈ¡Ö¤£©and E-Ticket receipt until your baggage is returned to you.

In most circumstances, United Airlines will deliver your baggage when it is located. Delivery times vary depending on location.

If your baggage has not been returned to you within the first five-day tracing period, please download a claim form from our website and return it to us with the required information included.

DELAYED BAGGAGE REPORT

DELAYED BAGGAGE REPORT FILE REFERENCE: ALBUA25876

Name: JOHN JACKSON Contact Number: 802-247-9999

Delivery Address: 66 MOONBROOK DR

BRANDON Email: minminvt@yahoo.com

VERMONT USA 05745

Bag Tag: 0037387643; 0037387657

Description: Soft-Side Upright suitcase; Non-Zippered, hard side horizontal suitcase

1.Where does the report most probably come from?

A. Suitcase Tracing Center B. Information Center of the Airport

C. Delivery Center of United Airline D. Baggage Resolution Center

2.What can we learn about John Jackson from the report?

A. He must have filed his Delayed Baggage already.

B. He will get back his delayed baggage in less than five days.

C. He should call 802-247-9999 for the information about his delayed baggage.

D. He may not know anything about his delayed baggage during the first five days.

3.The purpose of the passage is __________.

A. to provide information about the location of the delayed baggage

B. to inform the customers of the time when the delayed baggage can be found

C. to instruct the customers how to get back their delayed baggage

D. to tell the customers the news that their delayed baggage was delayed

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Dear Mr Hill,

____________________________________________________________________________

____________________________________________________________________________

____________________________________________________________________________

____________________________________________________________________________

____________________________________________________________________________

____________________________________________________________________________

____________________________________________________________________________

____________________________________________________________________________

____________________________________________________________________________

____________________________________________________________________________

____________________________________________________________________________

____________________________________________________________________________

Yours,Li Hua

Being a good friend isn¡¯t always easy, but taking the time to develop a lasting friendship is worth the effort. As the years pass, you will realize that each friendship you keep is priceless. 1.To be a good friend and deepen a friendship, just follow these steps.

Keep your promises.

Don¡¯t ever make a promise that you can¡¯t keep. If you say you¡¯ll hang out with a friend and an unexpected situation arises, explain the situation. Give your friend a gift and tell him or her you are sorry. Nobody is perfect, and it¡¯s okay if you break a promise once in a blue moon. 2.__

Apologize when you¡¯ve made a mistake.

3. Though your friend won¡¯t be happy that you made a mistake, he or she will be very pleased that you admit it instead of just pretending that nothing is wrong.

4.

To be truly supportive, you will have to be able to watch out for your friend when he/she is having a difficult time. If you sense that your friend is getting into some trouble, help him or her away from the situation by not being afraid to speak up about it.

Give your friend some space when he or she needs it.

Part of being supportive means supporting the fact that your friend won¡¯t always want to spend time with you. Learn to step back and give your friend space. 5. ___ Don¡¯t be jealous (¼µ¶ÊµÄ) if your friend has lots of other friends.

A. However, don¡¯t make it a regular thing.

B. Help your friend deal with his or her struggles.

C. Learn to forgive (Ô­ÁÂ)your friend and move forward.

D. Of course, to have a good friend, you must be one.

E. If you want your friend to believe in you, you can¡¯t act like you¡¯re perfect.

F. Understand if your friend wants to be alone or to have a walk with other people,

G. Take the time to truly understand your friend when he or she is talking to you.

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When I was in Grade 6, I knew a girl. She to point out my shortcomings and always said I was very thin, I wasn¡¯t a good student, and so on. I tried not to care what she said. , I became very in the end. I cried and ran to Daddy.

Daddy asked, ¡°Are the things she says true or not? Lisa, didn¡¯t you ever what you¡¯re really like? Well, you now have that girl¡¯s . Go and make a of everything she said and the points that are true. Pay no attention to the other things she said.¡±

To my , I discovered that about half the things were true. Some of them I couldn¡¯t 49 (like being very thin), a good number I could and suddenly I to change. For the first time I got a clear of myself.

I brought the list back to Daddy. He to take it. ¡°That¡¯s just for you,¡± he said. ¡°You know better than anyone else the about yourself. But you have to learn to . Don¡¯t just close your ears in anger, feeling . When something said about you is true, you¡¯ll find it will be to you. Our world is full of people who think they know your duty. Don¡¯t your ears. Listen to them all, but hear the truth and do what you think is .¡±

In my life, this is the best that Daddy has given me.

1.A. forgot B. stopped C. promised D. liked

2.A. Besides B. However C. Instead D. Also

3.A. happy B. patient C. proud D. angry

4.A. accept B. remember C. wonder D. persuade

5.A. opinion B. trouble C. dream D. purpose

6.A. schedule B. joke C. list D. plan

7.A. discuss B. mark C. win D. destroy

8.A. joy B. surprise C. excitement D. regret

9.A. ignore B. recognize C. develop D. change

10.A. and B. so C. but D. or

11.A. wanted B. hated C. feared D. failed

12.A. view B. picture C. memory D. feeling

13.A. agreed B. learned C. asked D. refused

14.A. future B. truth C. ability D. decision

15.A. study. B. work C. listen D. control

16.A. afraid B. frightened C. hurt D. nervous

17.A. harmful B. hopeful C. peaceful D. helpful

18.A. shut B. kiss C. point D. touch

19.A. strange B. extreme C. right D. difficult

20.A. news B. advice C. luck D. information

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