题目内容
B. will study; make
C. study; make
D. study; will make
Most people who experience bad service while traveling, shopping, or dining out do no complain. They accept bad services or products without making a sound. Why? Many feel complaining won’t do any good. In fact, they’re wrong, because companies don’t want their customers unhappy. Not sure you can do it? Here are some ways to use when things go wrong.
1.If you have a complaint, do something about it right away. The longer you wait, the harder it will be to get your complaint solved.
2.First, complain to the servers. If they are not going to solve your problem, then ask politely to speak to a manager. And if that doesn’t work, you can always request to speak to the manager’s manager!
3.Demand a discount(折扣). Let’s say you were promised a hotel room with an ocean view, but got a view of a brick wall instead; if you were promised a seat in the front of a plane, but got a seat in the back. You should do something about both of these situations. Ask a special discount.
4.Don’t be passive. Offer ways you think the company can satisfy you.
5.Insist on the price you were told. If you are refused, get a manager’s name and telephone number, and promise to follow up with a letter and a telephone call.
6.If all else fails, wait until you get home and take action. Call the company’s head office, and speak to the most powerful person possible. Then follow up your call with a letter of complaint. If necessary, call the customer protection office in your city and complain.
【小题1】
According to the text, people don’t complain because________.
| A．they think complaining doesn’t work |
| B．they consider it wrong to complain |
| C．they don’t want to waste their time |
| D．they don’t want to become unpopular |
To complain about something, you should________.
| A．wait until you come back home |
| B．prepare for a long time |
| C．talk to the manager directly |
| D．try to solve the problem actively |
What might be the best title for the text?
| A．Get what you should get |
| B．Complain as you please |
| C．Take action to deal with problems |
| D．Avoid trouble and don’t complain |
How to Fight Winter Blue
Winter’s short days are more than cold. For many people, winter depression, the most common type of Seasonal Affective Disorder (SAD), is as much a part of the season as hats and scarves.
Winter serious SAD sufferers may need medical treatment. Those feeling a little blue can help themselves by sticking to a healthy lifestyle.
Here are some tips:
Pace yourself. Don’t expect to do everything you normally can. Set a realistic schedule. Don’t listen to negative thinking, like blaming yourself or expecting to fail.
Get involved in activities that make you feel good or feel like you’ve achieved something. For example, play table tennis or badminton.
If you are feeling depressed, you may feel like staying away from friends. Yet this is a time when friends’ support can be helpful. Call them regularly. Remember, the more we put off calling or visiting a friend, the harder it is to rebuild a friendship.
Think clearly about what’s wrong or right. Instead of giving in to vague feelings of sadness, look at your problems objectively. Break down problems into specific issues that you can work on.
Regular exercise helps to prevent and ease depression.
Eat well. Studies show that a healthy diet can help to maintain (keep) a healthy body and mind. The vitamins, minerals and micro—nutrients found in balanced diet may help our bodies to produce feel-good hormones(荷尔蒙). Foods containing chemicals to help produce feel-good hormones include bananas, turkey, nuts and seeds. Eat at least five pieces of fruit and vegetables every day.
P.S. Symptoms(症状) of SAD:
No interest or pleasure in things you used to enjoy.
Increased need for sleep.
A change in eating habits, especially an appetite for sweet or starchy(含淀粉的) foods.
Weight gain
A heavy feeling in the arms or legs
A drop in energy level
Difficulty in concentrating
Overly emotional
Avoidance of friends and social situations
Frequent feelings of guilt
Long-term feelings of hopelessness, and physical problems, such as headaches
1.The writer of the passage agrees that .
|
A．the cold in winter makes us suffer from SAD |
|
B．hats and scarves protect us from SAD |
|
C．every one of us meets SAD in winter |
|
D．we are blue mainly because of short days in winter |
2.We may infer that , according to the passage.
|
A．more darkness will make us sad |
|
B．we should wear hats and scarves in winter |
|
C．a healthy lifestyle prevents us from serious SAD |
|
D．staying away from friends makes us depressed |
3.．When we pace ourselves, we .
|
A．don’t do anything we can |
B．make a practical plan |
|
C．face depression easily |
D．think something of guilt |
4.The underlined expression “ease depression” in the passage probably means “ ”
|
A．reduce depression |
B．be easy with depression |
|
C．face depression easily |
D．make an easy depression |
5.The passage includes the following except .
|
A．the earlier we meet friends, the easier it is to rebuild a friendship |
|
B．if we give in to unclear feelings of sadness, we’ll be caught in the SAD |
|
C．playing table tennis helps us achieve whatever we want |
|
D．feel--good hormones from a balanced diet can help a healthy body |