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    Dear Sir£®

    Thank you for your consideration

                                                                  

 Yours sincerely£¬

                                                                    Li Hua

Dear sir,

I am writing to complain about a pair of sneakers I recently purchased from your website. What I ordered was a pair of black size-nine shoes but I received a pair of white, size-8.5 shoes. Worse still, there was a ten-day delay in delivering my shoes, which should have reached me on April 10th. For the above reasons, I demand either a new pair of black size-nine shoes be posted me immediately or I be give a full refund. By the way, if I send back the wrong shoes, will your company pay for the postage?

Yours sincerely£¬

                                                                    Li Hua

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