题目内容
televisions.
B. that
C. what
D. where
Welcome to Franklin Hotel. To make you stay as enjoyable as possible. We hope you will use our facilities(设施)to the full.
Dining Room:Breakfast is served in the dining room from 8 to 9:30 a.m. Also the room staff(服务员)may bring breakfast to your room at any time after 7 a.m. If this happens, please fill out a card and hang outside your door when you go to bed. Lunch is from 12 to 2:30 p.m. Dinner from 7:30 to 9 p.m.
Room service:This operates 24 hours a day; phone the reception desk, and your massage will be passed on the staff.
Telephones: To make a phone call. Dial(拨)“0”for reception and ask to be connected. We apologized for delays if the lines are very busy. These are also public telephones near the Reception Desk. Tell Reception if early calls are needed.
Shop: The hotel shop is open for presents, gifts and goods from 9 a.m. to 5:30 p.m.
Laundry: we have a laundry in the building, and will wash, iron and return your clothes within 24 hours, ask the room staff to collect them.
Bar(酒吧):The hotel bar is open from 12 to 2 p.m. and 7 p.m. to 1 a.m.
Banking: The reception staff will cash cheques and exchange any foreign money for you.
【小题1】You would see this notice .
A.in a hotel bar | B.in a hotel dining room |
C.in a bedroom of a large international hotel | D.at the entrance of a small family hotel |
A.Go to the hotel shop | B.Go to the hotel bar |
C.Hang a message outside your door | D.Phone Reception |
A.tailor’s shop | B.operating room | C.clothes shop | D.wash house |
A.the hotel offers at least seven kinds of services |
B.it’s not convenient (方便) to stay up in the hotel |
C.you’ll have trouble without the money of the country the hotel belongs to |
D.you can shop at any time inside the hotel |
Making an apology is not the same as making amends. Sometimes we apologize just because it’s the easiest thing to do. What’s actually important is to identify where we go wrong, take full responsibility for our mistakes and , if possible, try to make up for them.
A recent case involving Hewlett-Packed, the US computer giant, shows the importance of presenting a sincere apology. The Chinese consumers who had bought notebook computers of certain models, which have been put on Chinese market since 2007, suffered a massive flash screen failures and overheating problems. Through investigation, Chinese AQSIQ (国家质检总局) identified these HP computers had quality problems and HP admitted this. HP made a proposal that they would extend the warranty (保修) period of such computers, but this could not satisfied the consumers. What they needed was a thorough description of the truth. HP has “sincerely” apologized. But the consumers remain angry, and say that only a product recall — as HP has done in the past — will prove that the apology is sincere.
Another apology that fell flat on its face was that of Thierry Henry, the famous French footballer. His deliberate handball in November 2009 created the goal which knocked Ireland out of the 2010 World Cup. The incident caused great anger in the football world, and eventually Henry issued an apology. Two days later, he wrote, “I’m not the referee…but if I hurt someone I’m sorry.” Better late than never, perhaps, but even then he passed the blame onto the referee!
Such high-profile cases, which attract a lot of publicity often under the spotlight, but similar incidents occur in our everyday lives. Stress caused by schoolwork and tiredness can sometimes result in outbursts of anger against friends and family. Have you ever lost your temper for minor reasons? After calming down, most people are quick to realize their mistake and apologize. But it’s just as important to identify what caused the error in the first place and take action to ensure it doesn’t happen again.
No one should hold a negative attitude to making a sincere apology. Empty words are easy to say, but they are as useless as they sound. A real show of remorse(痛悔;自责)demands hard work and commitment to put error right.
1.What does the author intend to tell us in the case of HP?
A.A true apology needs sincere actions. |
B.HP should recall all the faulty computers. |
C.Good quality makes a good company. |
D.A company should apologize and pay for their mistakes. |
2. According to the author, when we do anything wrong we firstly _________.
A.make an apology face to face honestly |
B.admit we were wrong and try to make the wrong right |
C.take the responsibility for apologizing to others |
D.choose the easiest thing to do |
3.We can infer from the case of Thierry Henry that _________ .
A.it’s never too late to say “I’m sorry.” |
B.writing an apology is not a good idea |
C.Henry didn’t identify his fault. |
D.the football fans were mad with Henry. |
4.Which of the following can best explain the word “commitment” in the last paragraph?
A.Decision. |
B.Promise. |
C.Agreement. |
D.Responsibility. |
5. What’s the best title of this passage?
A.What really puts things right |
B.Don’t apologize easily |
C.Making an apology — no one is out of exception |
D.How to judge an apology — sincere enough? |