“Come in . Kim . Have a seat , please .” said Bill Williams , the manager . This was Kim’s first experience with an assessment . After only six months he was due for a raise if this assessment was satisfactory

“Kim,” began Bill Williams . “I am very pleased with the quality of your work . I have nothing but praise for your devotion and your hard work . My only concern is that you are not active enough in putting forward your suggestions .”

“But.” Replied Kim. “I have always completed every assignment you have given me . Mr. Williams.”

“I know that , Kim . And please, call me Bill .But what I expect is for you to think independently and introduce new ideas . I need more input from you ―more feedback on how things are going I don’t need a “yes man”. You never tell me what you think . You just smile as though everything is fine .”

“But,” said Kim,” “ I feel that since you are my superior , it would he presumptuous of me to tell you what to do .”

“I’m not asking you to tell me what to do, but what you think we could do .To make suggestions . I employed you because I respect your experience in this field, but you are not communicating your thoughts to me .”

“Yes . I see I’m not accustomed to this , but I will try to do as you say …, Bill”

“Good, then , I expect to hear more from you at staff meetings or at any other time you want to discuss an idea with me .”

“Yes , of course . Thank you Mr. Will…Bill .”

 

69.Kim is the sort of employee who         .

       A.does not speak out his own ideas          B.is not devoted to the job

       C.laughs too much over work                 D.can not finish his work on time

70.The word “presumptuous” in the middle of the passage is closest in meaning to “      ” .

       A.full of respect                                     B.too confident and rude

       C.lacking in experience                           D.too shy and quiet

71.From the passage ,we can learn that        .

       A.Kim has been invited to take charge of the staff meetings

       B.the manager appreciates those who just do what he tells them to do

       C.the manager is pleased with Kim’s hard work and his suggestions

       D.Kim is likely to have a higher salary if he can pass the assessment

Welcome to Franklin Hotel. To make you stay as enjoyable as possible. We hope you will use our facilities(设施)to the full.
Dining Room:Breakfast is served in the dining room from 8 to 9:30 a.m. Also the room staff(服务员)may bring breakfast to your room at any time after 7 a.m. If this happens, please fill out a card and hang outside your door when you go to bed. Lunch is from 12 to 2:30 p.m. Dinner from 7:30 to 9 p.m.
Room service:This operates 24 hours a day; phone the reception desk, and your massage will be passed on the staff.
Telephones: To make a phone call. Dial(拨)“0”for reception and ask to be connected. We apologized for delays if the lines are very busy. These are also public telephones near the Reception Desk. Tell Reception if early calls are needed.
Shop: The hotel shop is open for presents, gifts and goods from 9 a.m. to 5:30 p.m.
Laundry: we have a laundry in the building, and will wash, iron and return your clothes within 24 hours, ask the room staff to collect them.
Bar(酒吧):The hotel bar is open from 12 to 2 p.m. and 7 p.m. to 1 a.m.   
Banking: The reception staff will cash cheques and exchange any foreign money for you.
【小题1】You would see this notice      .

A.in a hotel barB.in a hotel dining room
C.in a bedroom of a large international hotelD.at the entrance of a small family hotel
【小题2】You have arrived at the hotel at 2.a.m. and want a quick meal, what should you do?
A.Go to the hotel shopB.Go to the hotel bar
C.Hang a message outside your doorD.Phone Reception
【小题3】The word “laundry” in the above passage means“     ”.
A.tailor’s shopB.operating roomC.clothes shopD.wash house
【小题4】 The text tells us that       .
A.the hotel offers at least seven kinds of services
B.it’s not convenient (方便) to stay up in the hotel
C.you’ll have trouble without the money of the country the hotel belongs to
D.you can shop at any time inside the hotel

Making an apology is not the same as making amends. Sometimes we apologize just because it’s the easiest thing to do. What’s actually important is to identify where we go wrong, take full responsibility for our mistakes and , if possible, try to make up for them.

A recent case involving Hewlett-Packed, the US computer giant, shows the importance of presenting a sincere apology. The Chinese consumers who had bought notebook computers of certain models, which have been put on Chinese market since 2007, suffered a massive flash screen failures and overheating problems. Through investigation, Chinese AQSIQ (国家质检总局) identified these HP computers had quality problems and HP admitted this. HP made a proposal that they would extend the warranty (保修) period of such computers, but this could not satisfied the consumers. What they needed was a thorough description of the truth. HP has “sincerely” apologized. But the consumers remain angry, and say that only a product recall — as HP has done in the past — will prove that the apology is sincere.

Another apology that fell flat on its face was that of Thierry Henry, the famous French footballer. His deliberate handball in November 2009 created the goal which knocked Ireland out of the 2010 World Cup. The incident caused great anger in the football world, and eventually Henry issued an apology. Two days later, he wrote, “I’m not the referee…but if I hurt someone I’m sorry.” Better late than never, perhaps, but even then he passed the blame onto the referee!

Such high-profile cases, which attract a lot of publicity often under the spotlight, but similar incidents occur in our everyday lives. Stress caused by schoolwork and tiredness can sometimes result in outbursts of anger against friends and family. Have you ever lost your temper for minor reasons? After calming down, most people are quick to realize their mistake and apologize. But it’s just as important to identify what caused the error in the first place and take action to ensure it doesn’t happen again.

No one should hold a negative attitude to making a sincere apology. Empty words are easy to say, but they are as useless as they sound. A real show of remorse(痛悔;自责)demands hard work and commitment to put error right. 

1.What does the author intend to tell us in the case of HP?

A.A true apology needs sincere actions.

B.HP should recall all the faulty computers.

C.Good quality makes a good company.

D.A company should apologize and pay for their mistakes.

2. According to the author, when we do anything wrong we firstly _________.

A.make an apology face to face honestly

B.admit we were wrong and try to make the wrong right

C.take the responsibility for apologizing to others

D.choose the easiest thing to do

3.We can infer from the case of Thierry Henry that _________ .

A.it’s never too late to say “I’m sorry.”

B.writing an apology is not a good idea

C.Henry didn’t identify his fault.

D.the football fans were mad with Henry.

4.Which of the following can best explain the word “commitment” in the last paragraph?

A.Decision.

B.Promise.

C.Agreement.

D.Responsibility.

5. What’s the best title of this passage?

A.What really puts things right

B.Don’t apologize easily

C.Making an apology — no one is out of exception

D.How to judge an apology — sincere enough?

 

 

 “Earthquake!” The word flashed in my brain. A roaring sound filled my ears . I tried to slide beneath my desk. The desk did a wild tap dance, slipping and sliding towards the centre of the room. I twisted my body and grabbed at the window sill behind me, somehow kicking free of my dancing chair. I tried to stand. My legs skated away as if on a bucking escalator.

  My fingers shook, grasped and held the window sill tightly. Somewhere through the roar sounded the terrified scream of some wounded animal. I looked behind me and tried to steady my gaze on the other kids but the scene was a dizzy nightmare. Some of the class was sitting in the middle of the room, surrounded by chairs and desks. One girl was screaming. A boy was trying to claw his way across the floor to the door in a crazy overarm crawl.

  My grip froze me to the window sill.

  I cried aloud, “I’m going to die. I’m going to die. Save me, I’ m not ready to die, I’m not ready!”

  I hunched forward on my knees and pressed my face against my clenched fingers. I looked at the backs of my fingers and stupidly noticed the fragile pale hairs growing out of the pores. The fingers would soon cease to exist. Somehow the impending horror of my death was too terrible to even cry about.

  Suddenly, I became aware that the rocking had ceased. Perhaps I wasn’t going to die.

72. The roaring sound was made by ______.

A. a wounded animal           B. people screaming

C. children running            D. an earthquake

73. When the narrator clenches his fingers he is ______

A. afraid     B. angry     C. injured     D. impatient

74.Pararaph Two describes the _______.

A. injuries suffered by the narrator     B. effects of a bad nightmare

C.disorder in the classroom           D. narrator’s fear of death

75. At the end of the passage there is a felling of ______.

A. panic    B. hope     C. sorrow     D.  excitement

 

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