题目内容
13.听第7段材料,回答第7、8题.8.What did the man think of the meal?
A.Just so-so.
B.Quite satisfactory.
C.A bit disappointing.
9.What was the 15% on the bill paid for?
A.The food.
B.The drinks.
C.The service.
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Customer Complaint Form(客户投诉表) | |
Customer | Thompson Electronics |
Problem | A (16)wrong delivery: ●Printers ordered:25 HW (17)3C56/3c56 ●Printers delivered:25 HW56 |
Cause | A computer (18)systemproblem |
Solution (解决方案) | ●Post the correct order(19)special delivery •Put a$300 (20)credit 0n the customer'S account |