How you speak on the telephone is very important. If you use good telephone _______, the caller will be happy. If not, they may not want to _______ you or your company again.

First, make sure you answer the call formally (正式地), giving your name and the name of your _______. This will let the caller know that you are professional.

You should also remember to smile as you speak, and use a _______ tone (语调). If you sound bored or too busy, the caller will think you are impolite.

What’s more, your choice of _______ can make a big difference, too. For example, if you have not _______what a caller said, it is much more polite to say “I’m sorry. Could you say that again, please?” than to _______ say “What?”

Similarly, if a caller asks to speak to someone, you’d better not just say “yes” or “no”. If the person is _______, say that you will put the caller through to them. If they are unavailable, explain where they are, and then take a _______.

In either situation, you will also need to get some information about the caller, such as their name or company. Make sure you get all that you ________ the most importantly, ask for it politely.

1.A.skills B.hobbies C.exercises D.habits

2.A.depend on B.deal with C.look for D.work out

3.A.teacher B.friend C.school D.company

4.A.serious B.friendly C.funny D.direct

5.A.shows B.books C.words D.teams

6.A.heard B.seen C.noticed D.drew

7.A.actually B.gradually C.hardly D.simply

8.A.noisy B.healthy C.available D.different

9.A.message B.photo C.suggestion D.note

10.A.order B.give C.think D.need

Strawberries look nice, but a light pressure can make them out of shape. Nowadays, there are many young people who are just like strawberries. They easily break down when they face difficulties. They don’t know what to do when they are in trouble. They have a common name - strawberry kids.

Why are many students so easy to break down? Parents and schools are a main reason. Parents do almost everything for them in their daily life, while schools care more about their grades instead of developing their personality (个性).

Liu Yue, 13, is from Fujian. His mom hardly criticizes (批评) him and he always feels good about himself. When a teacher criticized him strictly, he felt surprised and sad. He began to doubt his ability.

Students should do something to make themselves mentally (心理上) strong. An expert said, “When you are in trouble, don't ask for help too quickly. You should try to deal with problems first by yourself. I also advise you to take an active part in sports and social activities. That can make you mentally strong.”

Growing up is not just a happy process (过程). Pains also go along with it. The most important thing is to face the pains bravely and learn from them.

1.Why are some students called “strawberry kids”?

A.Because they all like to eat strawberries.

B.Because a light pressure can make them out of shape.

C.They easily break down when they face difficulties.

D.Because they plant strawberries when they are in trouble.

2.Which’s a main reason of becoming strawberry kids?

A.Teachers criticize them strictly. B.Schools develop their personality.

C.Kids care more about their own grades. D.Parents do almost everything for them.

3.How did Liu Yue feel when his teacher was strict with him?

A.Surprised and sad. B.Angry and worried.

C.Nervous and afraid. D.Happy and hard-working.

4.According to the 4th paragraph, what shouldn’t the students do when they are in trouble?

A.Ask for help too quickly. B.Join the basketball club.

C.Help clean up the city parks. D.Try to deal with problems first by yourself.

5.What does the writer advise students to do in the face of pains?

A.Doubt their abilities. B.Face the pains bravely.

C.Keep away from the pains D.Learn from the strawberry kids.

“I am a selfish child.

I hope the sunshine lies only upon me, so I can feel its warmth.

I am a selfish child.

I hope there is a corner of the world that can comfort me when I am sad.

I am a selfish child.

I hope my mum belongs only to me, so I can enjoy the sweetness of love.”

This poem was written by a middle school student in a lonely mountainous town in Yunnan Province during her first poetry class. The girl missed her mother, who died when she was 5.

Kang Yu, the teacher who taught the girl how to write the poem, graduated from Renmin University of China in Beijing in 2015. Soon after her graduation, Kang moved to a town in Yunnan, and worked as a teacher at a middle school.

Kang said, “Compared with students in the city, perhaps students in the countryside need a way to express their feelings and be heard more.” Supported by the headmaster and other teachers, the school held eight poetry classes for students every year.

As the classes grew in popularity, Kang became the school’s favorite teacher. After she finished her teaching at the school in June 2017, she returned to Beijing and planned to study abroad.

However, on Teachers’ Day in 2017, Kang received a big box full of poems and letters written by students at her old school. She felt she was needed and decided to abandon her plan of studying abroad. Instead she set up Enlighten our Future, a charity that teaches students in the countryside how to write poems.

“Now, I go to several places every week. I sleep less than six hours a night and the job provides no vacations and little money, but the happiness and satisfaction I feel is rewarding enough.” Kang said.

1.What’s the poem about at the beginning of the passage?

A.A world which is full of love.

B.A mother who misses her child.

C.A child who can feel the sun’s warmth.

D.A child who is in need of mother’s love.

2.What’s the meaning of the underlined word “abandon”?

A.make up. B.give up. C.put off. D.look up.

3.How many poetry classes did Kang Yu hold for students at a middle school in Yunnan?

A.Four. B.Six. C.Eight. D.Ten.

4.Why did Kang Yu set up Enlighten our Future?

A.To go to several places every week.

B.To become the school’s favorite teacher.

C.To provides no vacations and little money

D.To teach students in the countryside how to write poems.

5.Which of the following information is true according to the passage?

A.Kang Yu taught in Yunnan for about two years.

B.Kang ever worked at a school named Enlighten our Future.

C.Kang Yu returned to Beijing and then went abroad to study.

D.Kang said she was doing a well-paid job and had some vacations.

When disaster (灾难) happens, you might find yourself without water, gas and electricity. You might even need to leave your home right away. So you are supposed to plan for the bad situations before the disaster comes. Here are some suggestions.

First, have a family meeting. Plan a way to get your family members together if they can’t find each other after the disaster. Choose two places for everyone to go to if it isn’t safe to return home. The first should be near your house. You can go there in an emergency (紧急情况) like a fire. The second meeting place should be outside your neighborhood.

Next, choose a person outside your area who can help your family get in touch with each other. After a disaster, it is often easier to communicate over a long-distance call than a local one. The person can pass messages between your family members.

Then, get a family disaster kit ready. It should include things your family needs. It can help you survive (生存) at least for three days like bread, water, medicine and things like that. Put them in a bag so you can carry it if you leave in a hurry. When doing it, remember that different people have different needs. Include special things necessary for elderly of young members of your family.

Finally, practice your emergency plan, and update (更新) it as necessary.

You may not be able to stop disasters, but with a little planting you can be helped.

1.There are ________ suggestions mentioned in the passage.

A.3 B.4 C.5 D.6

2.You can’t return home after the disaster because it’s _________.

A.far B.near C.safe D.dangerous

3.The writer suggests choosing a person outside your area to__________.

A.send food and water to your family

B.help your family move to a safe place

C.choose two places for your family to go to

D.help your family get in touch with each other

4.The underlined word “kit” probably means ___________.

A.应急用品 B.救护车 C.搜救犬 D.防毒面具

5.The best title of this passage may be ___________.

A.Practicing your Plan B.How Disasters Happen

C.Planning for Disasters D.Stay away from Disasters

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