Question

Suppose you're in a rush, feeling tired, not paying attention to your screen, and you send an email that could get you in trouble.

In seconds after you've clicked "send", you realize it in horrors and burn with shame.

Here are four common email accidents, and how to make it right.

Clicking "send" too soon

Don't waste your time trying to find out if the receivers has read it yet. Write another email as quickly as you can and send it with a brief title explaining that this is the correct version（版本）

Writing the wrong name

The sooner you notice, the better. Act quickly and briefly, saying sorry for your mistake. Don't take it too lightly, as you may offend（冒犯）people, especially if your mistake suggests a misunderstanding of their culture（i. e. incorrect ordering of Chinese names).

Clicking "reply all" by accident

You accidentally let the whole company know what menu choices you would prefer at the staff Christmas dinner, or what holiday you'd like to take. In this instance, the best way is to send a quick, light—hearted apology（道歉）. But it can quickly rise to something worse, when everyone starts hitting "reply all" to join in a long and unpleasant conversation. In this case, step away from your keyboard to allow everyone to calm down.

Sending an offensive message to its subject

The most awkward email mistake is usually committed in anger（愤怒）. You write an unkind message about someone, planning to send it to a friend, but accidentally send it to the person you're discussing. In that case, ask to speak in person as soon as possible and say sorry. Explain your frustrations（沮丧）calmly and smartly—see it as a chance to clear up any difficulties you may have with this person.

1.If you have written the wrong name in an email, it is best to ________.

A.say sorry in a serious manner B.tell the receiver to forget it

C.learn to write the name correctly D.send a short notice to everyone

2.What should you do when an unpleasant conversation is started by your "reply all" email?

A.Try offering other choices. B.Avoid further discussion.

C.Meet other staff members. D.Make a light—hearted apology.

3.How should you solve the problem caused by an offensive email?

A.By promising not to offend the receiver again.

B.By turning to the receiver's friends for support.

C.By asking the receiver to control his anger.

D.By talking to the receiver face to face.

4.What is the passage mainly about?

A.Describing email mistakes. B.Reducing email mistakes.

C.Dealing with email accidents. D.Improving email writing.

Answer 1