题目内容
CBC is a well-known air company which has over twenty planes flying along 12 fixed lines all over the world. Its service is very good but some passengers are still not satisfied with it and that is why in 2007 and 2008 the company received letters of complaints from consumers or passengers. Over a dozen kinds of problems are divided in groups in the following table.
Those about passengers’ things that are carried by the plane are baggage problems. Customers service refers to service work with passengers are not satisfied with. Over sales （超额销售） of seats are about the fact that more seats are sold and as a result the plane is too crowded to be safe. Refund problems appear when passengers fail to receive the money that should be paid back to them because of what they have lost. Fares are problems about the price of tickets.
Consumer Complaints Received By the CBC
Category | 2007 | 2008 |
Flight problems | 20% | 22.1% |
Baggage | 18.3% | 21.8% |
Customer Service | 3.1% | 11.3% |
Over sales of seats | 10.5% | 11.8% |
Refund problem | 10.1% | 8.1% |
Fares | 6.4% | 6.0% |
Reservation & Ticketing | 5.8% | 5.6% |
Tours | 3.3% | 2.3% |
Smoking | 3.2% | 2.9% |
Advertising | 1.2% | 1.01% |
Credit | 1.0% | 0.8% |
Special passengers | 0.9% | 0.9% |
Others | 6.0% | 5.3% |
Total number of complaints | 3001 | 2000 |
1.The underlined word “it” in Paragraph 1 refers to _______.
A. the place B. the fixed line C. the complaint D. the service
2.Which graph shows a white part that is about flight problems and baggage problems in 2007 together?
A. 
B. 
C. 
D. 
3.How many complaints about credit were received by the CBC in 2008?
A. 18 B. 16 C. 30 D. 31
4.From the passage we can know that ________.
A. Customers are quite satisfied with CBC
B. Sometimes CBC sells more tickets than its plane’s fixed seats
C. CBC has more than twenty planes which fly to all the capital cities of the world
D. Customers can only buy tickets with ready money.
5.This passage is a/an _________.
A. advertisement B. newspaper report C. story D. science diary
阅读快车系列答案Mr. Green is a successful businessman. He likes to help poor people. He usually sends money to old people and poor children. People who are young and healthy cannot get money from him. Here are three letters for him.
Dear Mr. Green, My mother is 78 years old. She is in hospital. The hospital is 25 miles from my home. I want to visit my mother every day. I drive my car to see her, but I have little money to buy gasoline__My car can’t run without it. Can you send me some money for gasoline? Anna |
Dear Mr. Green. I’m a boy. I’m eighteen years old. I need $ 900 to buy a good car. I really need it because I love a girl. She doesn’t love me because I don’t have a car. Peter |
Dear Mr. Green, I have two daughters, aged one and five. I give the baby one bottle of milk every day. I want to give two bottles every day, but I don’t have enough money. I also want to give my elder daughter ice-cream sometimes. Can you help me? Susan |
Choose the best choice from A, B or C according to what you read.
1.Who can’t get money from Mr. Green?
A. The poor and the sick. B. The old and the poor
C. The young and the healthy
2.The underlined word “gasoline” means “________” in Chinese.
A. 车库 B. 食物 C. 汽油
3.What else does Susan want to give her elder daughter?
A. Enough money. B. Ice-cream. C. Milk.
4.What will Mr. Green give Peter?
A. A car B. Some money C. Nothing
5.Which sentence is WRONG?
A. Anna is in hospital now.
B. Peter is eighteen years old.
C. Susan has two daughters.