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  Dear Sir,

     I have to travel every day from So UK Road to the airport. Two buses travel along this route: No.49 and No.16. However, by the time No.16 reaches So UK Road, it is always full.____

     The timetable states that there are buses from So UK Road to the airport every ten minutes.____ The instructions state that if there are empty seats on a bus, the bus must stop at every stop where people are waiting. ____

    The instructions state that no bus may carry more than 40 seated passengers and 20 standing passengers. Yesterday, I was the first to get off the bus when it reached the airport. ____ There were 129 of them.

    Clearly printed on the back of every bus is a sign that says “Maximum speed: 50mph.” _____ Saturday morning a No. 49 bus traveled the distance in ten minutes, at an average speed of 60 mph. At times it must have done at least 80 or even 90 mph.

    It is obvious that our bus companies have neither respect for the instructions nor consideration for their passengers. Can nothing be done about this?

                                                                                  Jerry

  A. I counted the other passengers as they got off.

  B. Why is it that half-empty buses go straight past me when I am standing at the bus stop?

  C. The problem is that we have to pay more for our trip.

  D. The distance from So UK Road to the airport is 10 miles.

  E. This leaves No.49 which sometimes has empty seats on it.

  F. If this is so, why do I have to wait half an hour for a bus nearly every day?

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    Is the customer always right?    Shopping is very much a part of a country’s culture, and

attitudes to shopping and consumers vary from country to country just as much as climate or taste

in food.

Recent economic hardship has given the consumers increased power in Europe because shopkeepers fight to win their share of reduced disposable（可支配的）income．This has meant failing prices，plenty of special offers and a re-examination of what customer service really means． In restaurants in the south of the USA，for example，waiters compliment．（恭维）you on your clothes，ask about your day，compliment you on your wisdom of your order and then return every ten minutes to refill your glass and make sure that everything is to your satisfaction．

Anyone who has waited 30 minutes to be served in fl restaurant may possibly dream of such customer service． a fact，different nationalities expect different types of service．As a friend of mine once told me，"By the end of evening I had spent as much time talking to the waiter as to my wife．"

A Chinese-American friend loves telling people about how her Chinese mother shops for clothes．First of all she waits until they are on sale． And later she finds some small fault with the product and demands a further reduction．She never buys anything at the regular price．Could you imagine trying such ways in department stores in other countries?

Attitudes to service are，of course，affected by employers’ attitudes to their workers．As American waiters heavily depend on tips，they have to provide more service．But is this fair? It might not be a case of"Is the customer always right ?"but a case of” How much service is it fair to expect?"

A．People often point to America as an example of good customer service．

B．It is a question of expectations．

C．Do we think it is fair to ask shop assistants to work late evenings or on Sundays?

D．Then she asks for a discount until she gets an even better price．

E．The answer，it seems，depends on which country you are in．

F．The way we shop shows the way we get along with other people．

G．However，do Europeans really want US style service?

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       What is a yawn（哈欠） and why do people yawn? A yawn is often associated with a person being tired．    People yawn for many reasons including stress, boredom, emotion and overwork．

      Have you noticed that yawning seems to be contagious （会传染的）? If one person yawns, this appears to cause another person to yawn．Researchers have found that 40-60% of people who see a picture of someone yawning will yawn themselves．

      Some people think that yawning is rude and suggests that you are bored or uninterested．Maybe a yawn is a signal to a group that it’s time to go to sleep, or if someone yawns when they're bored, it may be a sign to change the topic of conversation． Animals of all types yawn．If you have a dog or cat, you've probably seen your pet yawn several times．Even some birds yawn such as cockatiel parrots, Adelie penguins and Emperor penguins．

      Some of the scientific explanations of why we yawn claim it is caused by physical needs．One likely explana??tion is that the yawning reflex happens when our blood needs more oxygen．The deep breath helps supply the levels of oxygen in our blood． It is also thought that the same chemicals in our brain that affect our moods and emotions cause us to yawn．

       Superstitions about yawning have been around for hundreds of years and can date back to the ancient Greeks．A common superstition says that a person must cover his or her mouth when yawning so that the soul does not escape through the mouth．  Today most people do not believe these superstitions and know that a yawn is a physical reflex．

       A．Did you yawn while reading this article?

       B．Yawning is not limited to humans．

       C．It will make you lose interest in your work．

       D．But this is not always the cause for a yawn．

       E．Even reading the word YAWN can make people yawn．

       F．However, it doesn't mean that you need rest or relax??ation．

       G．Other people believe that yawning is a sign that danger is near．

       H．Another common theory is that a yawn helps regulate our body temperature．

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  ．She described all the things she had to do －one was to make her bed－from the moment she woke up until she flew out of the door for work．I suggested she experiment by not making her bed for two weeks．She was shocked, probably thinking I’d been raised by wolves in a forest．．

Two weeks later she went into my office beaming．She had left her bed unmade for the first time in 42 years－and nothing bad had happened．“And you know what?” she said．“I don’t dry my dishes anymore, either．”

．One was discovering that she had choices in her life that she had never seen before．The other was giving herself permission to be less that perfect．This story shows an important principle （原理） about managing time: No one can do it all．Each of us has to make choices and accept trade – offs．The problem is, many people choose in ways that put themselves and their health last．They take better care of their houses and cars than they do of themselves．

So what is the solution? There’s an easy way．Decide what you want in your life, and put that first．On a daily basis, that should include regular meals, enough sleep and time with your family．Exercise, leisure, friendships and hobbies should also be regular aspects of life．．The choice is yours: whatever makes you feel good about yourself and your life．Take a nap．Take a walk．Take time to play the piano．Stop bringing your briefcase home from the office．Stop keeping your house as clean as your mother kept hers．Fill more of your time with want – to – dos instead of have – to – dos．

A．This woman had made two major breakthroughs （突破）．

B．Above all, you needn’t do anything for yourself regularly．

C．They put everyone else’s needs ahead of their own．

D．However, she went along with my idea．

E．Most people do not take time to relax themselves．

F．The point is to do something for yourself every day．

G．A patient came to see me about the stress in her life．

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    Getting your children to study can be a little like getting them to eat their vegetables．

    _______ Make a study time and have it at the same time every day．This will help your kid to learn to  schedule their day and will give them a sense of control over how they spend their time．

    Allow them to study in block of time, such as for half an hour with a five-minute break in the middle．_____ Ideal （理想的） study times are after dinner or right after school before dinner

    Never allow your children to study in front of the television, as that will encourage passive activity．_

    ______ You’ll also need to help your kids find the right place to study．After you’ve set up a good study time for little learners, set up a good place where they can get those creative juices flowing ．

    Make sure there is a table or a desk and a comfortable chair．

    ___ This includes helping them out with their homework sometimes and being there for them with the answers to any questions．The input you give your children during study periods will help form a bond and help make studying enjoyable．

    A．Pick a place where your children can study properly

    B．Hold them to the schedule they create for themselves．

    C．Finally, spend time with your kids when they’re studying．

    D．Keep the atmosphere light and offer lots of encouragement, too．

    E．Instead, use TV as a treat or a reward when the homework is completed．

    F．Try to stop this bad habit by offering some sort of reward．

    G．One of the best ways to from good study habits for your kids is to design a schedule that they keep to．

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What are the best ways to learn new words? Once you have learned new words, how can you remember them?

    ___1_____．What is your reason for wanting to improve your vocabulary—for a purpose, like the SAT, or for fun and general self-improvement?___ 2___ For example, there are books specifically written with methods for increasing one’s vocabulary for SAT test-taking．

___3____Some people need to use what they learn in order for it to stick—as in conversation and writing．Others succeed by taking quizzes. Still others are good at memorizing．

    We tend to remember words more easily when we read about them in meaningful context, when we see that they are useful and worth remembering , and also when they have been fully explained．_____4_____ Most word-of-the-day offerings supply the definition as well as an example sentence or two．

Studies have shown that a new word will stay in your vocabulary if it is regularly reinforced (强化)through use and reading．_____5_____ It is great to have a quiz book with you when you have to wait in places like a dentist’s office．Keeping a quiz book in the car and on the bedside table is good, too．

A. If you want to learn new words, knowing new words’ meanings in your native language is in the first place．

B. Also，you can examine how you learn best, especially word-based information．

C. Taking word quizzes is a fun way to spend a few minutes learning words．

D. Getting many kinds of methods towards your learning goal by reading．

E. Knowing how to use a word is just as important as knowing its meaning．

F. If you want to learn new words, you have to take a couple of things into consideration

G. If you have a goal, it is good to read about different approaches toward achieving the goal．

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We are all called upon to make a speech at some point in life, but most of us don’t do a very good job.   71  .

So, you have to give a speech ─ and you are terrified. You get nervous, you forget what you want to say, you stumble (结结巴巴) over words, you talk too long, and you bore your audience. Later you think, “Thank Goodness, it’s over. I’m just not good at public speaking. I hope I never have to do that again.”

Cheer up!   72  . Here are some simple steps to take the pain out of speech making. Ask yourself the purpose of your speech. What is the occasion? Why are you speaking? Then, gather as many facts as you can on your subject. Spend plenty of your time doing your research. Then spend plenty of your time organizing your material so that your speech is clear and easy to follow. Use as many example as possible, and use pictures, charts, and graphs if they help you make your points more clearly.   73  . Don’t talk over their heads, and don't talk down to them. Treat your audience with respect. They will appreciate your thoughtfulness.

Just remember: Be prepared. Know your subject, your audience, and the occasion. Be brief,   74  . And be yourself. Let your personality come through so that you make person-to-person contact with your audience.

If you follow these simple steps, you will see that you don’t have to be afraid of public speaking. In fact, you may find the experience so enjoyable that you volunteer to make more speeches! You’re not convinced yet?   75  .

A．It doesn’t have to be that bad.

B．Take several deep breaths before your speech.

C．This article gives some advice on how to give a good speech.

D．Say what you have to say and then stop.

E．Don’t say what you aren’t familiar with.

F．Never forget your audience.

G．Give it a try and see what happens.

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Most of us trade money for entertainment.  71  But if you think you can’t have a good time

without spending lots of money, read on. You can find some new discoveries.

    Remember one sentence: the best things in nature are free. If you have the eyes to find fun

around you, though you have no money, you can have a great time!

      72  Stroll through busy streets and see what everybody else is doing. You will probably see

people from all over the world; you will certainly see people of every age, size, and shape, and you

will get a free fashion show, too.

Check the listings in your neighborhood newspaper. Local colleges or schools often welcome the public to hear an interesting speech or a good debate.   73  Be sure to check commercial advertisements in the newspapers, too. A flea market can provide hours of pleasant browsing. Perhaps you can find a free cooking or crafts demonstration in a department store.

  74  It is always more pleasant not to have people in front of you in a museum or at a zoo. You may save some money, too, for these places often set aside one or two free admission days at slow times.

Pretend that you are a tourist traveling in this city from time to time, and get to know your city all over again including the sights that people travel miles to see.  75 

Just have a relaxed mind, and you will find entertainment no matter you have money or not.

       A．However, money is not highly valued everywhere.

B．The film or concert series at the local public library probably will not cost you a penny.

C．It seems that nowadays we can only use money to enjoy ourselves.

D．Plan ahead for some activities.

       E．It won’t cost much ready money, either.

F．With imagination and a spirit of adventure, you can easily find good entertainment at no cost at all.

G．People may be the most interesting show in a large city.

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I worked for a short time as a cashier（出纳员）at a restaurant a few months ago. 71  One night, just before Christmas, I found a large black wallet on the floor near one of the tables. I guess I should have checked it to find out who was the owner, but I was busy at the time. Also, I imagined that if the wallet contained anything valuable, the owner would be back.

An hour later a man came up to the counter（柜台）. 72  I asked him to describe the lost wallet, and after he described it exactly, I gave him the wallet. He expressed his sincere thanks when I handed it to him. He asked me if I had opened it, and when I told him “ No”, he opened it right away and showed that it contained nearly $800 in cash (现金). 73  

“A reward for your honesty,” he said and then turned and walked away.

74  I began wondering whether I would have been so honest if I had known what was in the wallet! I thought that if there had been no way to find the owner and no one had returned to claim（认领）it, I might have kept it. But it also came into my mind that I had in fact saved someone’s Christmas plans by finding and returning the wallet. 75  The good feeling it gave me was worth more than anything money could  buy.

A. He looked quite worried and asked if anyone had found a wallet.

B. Later I thought about it again.

C. To my surprise, he took out a twenty–dollar bill and handed it to me.

D. So I didn’t return the wallet until the owner returned.

E. I wanted to be honest, so I didn’t care much about money.

F. I also helped clear off the tables when it was especially busy.

G. For quite a long time I kept happy whenever I thought about it.

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Speaking in public is most people’s least favorite thing. The reason is that we are all afraid of making fool of ourselves.      .

       But stop biting your finger-nails. Public speaking is easy. It’s just plain talking, and you talk all the time. Although I’m basically shy (honest!). I’ve been making speeches and talking on radio and television for more than 30 years. And I can tell you that public speaking is not a “gift” like musical talent , so      .Here are some of the lessons I have learned:

       Your audience is going to go away with one or two of your main ideas．One or two．Not ten or twenty．    ．And if you don't have a clear idea of what you want to say, there's no way your audience will．     —how you are going to open, what major points you want to make and how you're going to close．

       When I do a radio or TV piece, I often write the last sentence first．     ．A strong close is critical; the last thing you say is what your audience will most likely remember．

       The standard length of a audio-visual act is usually 12 minutes．If all those performers singing and dancing their hearts out couldn't go on longer without boring the audience, what makes you think you can?