Not too long ago, an incident that happened at Walt Disney touched me greatly. A guest  36    out of our Polynesian Village resort(度假胜地)at Walt Disney was asked how she  37    her visit .She told the front-desk clerk she had had a (n)   38   vacation ,but was heartbroken about   39    several rolls of Kodak color film she had not yet   40    .At that moment she was particularly   41   over the loss of the pictures she had shot at our Polynesian Luau ,   42   this was a memory she especially treasured.

Now ,please understand that we have no written service rules   43   lost photos in the park .   44   ,the clerk at the front desk  45    Disney’s idea of caring for our   46    .She asked the woman to leave her a couple rolls of   47    film ,promising she would take care of the rest of our show at Polynesian Luau.

Two weeks later the guest received a    48  at her home .In it were photos of all the actors of our show,   49    signed by each performer. There were also    50   of the public procession(游行队伍)and fireworks in the park ,taken by the front-desk clerk in her own   51    after work. I happened to know this    52    because this guest wrote us a letter .She said that   53    in her life had she received such good service from any business.

Excellent   54    does not come from policy (政策性的)handbooks .It comes from people who   55    -and from a culture that encourages and models that attitude.

36.A.working        B.checking       C.trying         D.staying

37.A.expected       B.realized        C.paid           D.enjoyed

38.A.disappointing    B.wonderful      C.uncomfortable   D.important

39.A.taking         B.dropping       C.losing         D.breaking

40.A.developed      B.taken          C.washed         D.loaded

41.A.silly           B.nervous        C.calm          D.sad

42.A.when          B.where         C.as            D.which

43.A.covering       B.finding         C.making        D.keeping

44.A.Excitedly       B.Fortunately      C.Therefore       D.Quietly

45.A.understood      B.reminded       C.trusted         D.discovered

46.A.workers        B.guests         C.managers       D.clerks

47.A.printed         B.shot           C.unused         D.recorded

48.A.film           B.card           C.camera         D.packet

49.A.frequently      B.personally      C.alone          D.actually

50.A.rules          B.pictures        C.handbooks      D.performances

51.A.case           B.work          C.time           D.position

52.A.story          B.place          C.photo          D.show

53.A.only          B.almost         C.never          D.nearly

54.A.advice         B.experience      C.quality         D.service

55.A.care           B.serve          C.like           D.know

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