第二部分  阅读理解 （共25小题。第一节每小题2分，第二节每小题1分；满分45分）

第一节  阅读下列短文，从每题所给的四个选项（A、B、C、D）中，选出最佳选项，并在答题卡上将该项涂黑。

When a consumer (消费者) finds that something he or she bought is faulty or in some other way does not live up to what the producer says for it, the first step is to present the warranty（保单），or any other records that might help, at the store of buying. In most cases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction.

A simple and common method used by many consumers is to complain（投诉）directly to the store manager. In general, the“higher up” the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer’s favour taking it as true that he or she has a just right.

Consumers should complain in person whenever possible, but if they cannot get to the place of buying, it is acceptable to phone or write the complaint in a letter.

Complaining is usually most effective when it is done politely but firmly and especially when the consumer can show clearly what is wrong with what was bought in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, “The left speaker does not work at all and the sound coming out of  the right one is unclear” is better than “This stereo（立体音响）does not work.”

The store manager may advise the consumer to write to the producer, if so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the expected result, the consumer can go a step further. He or she can threaten (恐吓) to take the seller to court or report the seller to a public organization responsible for protecting consumers’ rights.

1. When a consumer finds what he bought has a fault in it , he should first          .

A. complain personally to the manager

B. show something provable in written form to the store

C. threaten to take the matter to court

D. write a firm letter of complaint to the store

2. If a consumer wants a quick settlement of his problem, it’s better to complain to           .

A. a shop assistant                                     B. the producer

C. a public or ganization                                   D. a store manager

3. The most effective complaint about what was bought can be made by         .

A. showing the fault of it to the producer

B. saying firmly it is of poor quality

C. asking politely to change it

D. explaining exactly what is wrong with it

4. The passage tells us          .

A. how to make the complaint have a good effect

B. how to settle a consumer’s complaint

C. how to avoid buying something wrong

D. how to deal with complaints from consumers

5. According to the passage, the last way a consumer has to use is          .

A. to write to the producer

B. to quarrel with the manager

C. to warn the seller that he or she will turn to the court or a consumers’ organization for help

D. to collect several fighters to threaten the seller

第二节信息匹配 (共5小题; 每小题2分, 满分10 分)
阅读下列应用文及相关信息, 并按照要求匹配信息。请在答题卡上将对应题号的相应选项字母涂黑。
以下是有关博物馆、音乐厅、剧院、大学等的信息：

请阅读下列应用文及相关信息，并按照要求匹配信息。请在答题卡上将对应题号的相应选项字母涂黑。

　　以下是有关博物馆、音乐厅、剧院、大学等的信息：

　　E. Dance performances tend to center on Sadler's Wells theater, where contemporary dance, ballet and opera can all be found. The Royal Festival Hall and the The Barbican Centre also house excellent productions, and the ICA is a mecca for experimental dance.

　　F. Sefton college is the leading specialist catering training centre in the education sector. Everyday we offer healthy, innovation and exciting menus, which meet the government standards. We have provided catering and cleaning services to Saint Francis Xaviers College and the whole Liverpool for many years and recently won the contract to supply catering to Manchester. So join us, you will get lot of practice.

　　以下是与广告相关的五个年青人，请匹配与他们各自可能去的地方。

　　66. Jon Murphy: I have worked for six months in California and have been to places as far as Bangkok, Australia, Canada and throughout Europe. Working with the communities is fantastic.

　　67. James Barton: I suppose I was born with a love of music. Everyday, I listen to music for at least two hours and music bands are my favourite.

　　68. Jane Lake: I was at university studying Religious Studies and English. And now my area of practice is painting and drawing.

　　69. Dave Kirby: I met my great friend Andrew Schofield and it was probably he who introduced me to the theatre and plays.

　　70. Gary Birkett: Being a chef involves a lot of work. Not only do you have to cook but you learn about stock control, sourcing quality food, compiling rosters and creating attractive and exciting menus.

三．阅读 (共两节，满分40分)
第一节阅读理解 (共15小题；每小题2分，满分30分)
阅读下列短文，从每题所给的A、B、C和D项中，选出最佳选项，并填写在答题卡上。
When I asked my daughter which item she would keep; the phone, the car, the cooker, the computer, the TV, or her boyfriend, she said“the phone”. Personally, I could do without the phone entirely, which makes me unusual. Because the telephone is changing our lives more than any other piece of technology.
Point 1 The telephone creates the need to communicate, in the same way that more roads create more traffic. My daughter comes home from school at 4:00 pm and then spends an hour on the phone talking to the very people she has been at school with all day. If the phone did not exist, would she have anything to talk about?
Point 2 The mobile phone means that we are never alone. “The mobile saved my life,”says Crystal Johnstone. She had an accident in her Volvo on the A45 between Otley and Skipton. Trapped inside, she managed to make the call that brought the ambulance(救护车) to her rescue.
Point 3 The mobile removes our secret. It allows marketing manager of Haba Deutsch, Carl Nicolaisen, to ring his sales staff all round the world at and time of day to ask where they are , where they are going, and how their last meeting went.
Point 4 The telephone separates us. Antonella Bramante in Rome says, “We worked in separate offices but I could see him through the window. It was easy to get his number. We were so near——but we didn’t meet for the first two weeks!”
Point 5 The telephone allows us to reach out beyond our own lives. Today we can talk to several complete strangers simultaneously ( 同时地) on chat lines (at least my daughter does. I wouldn’t know what to talk about). We can talk across the world. We can even talk to astronauts (if you know any) while they’re space-walking. And, with the phone line hooked up to the computer, we can access(存取) the Internet, the biggest library on Earth.
1.How do you understand‘Point 1 —The telephone creates the need to communicate,…’？
A. People don’t communicate without telephone.
B. People communicate because of the creating of the telephone.
C. People communicate more since telephone has been created.
D. People communicate more because of more traffic.
2.Which of the following best shows people’s attitude towards mobile phones?
A. Mobile phones help people deal with the emergency.
B. Mobile phones bring convenience as well little secret to people.
C. Mobile phones are so important and should be encouraged.
D. Mobile phones are part of people’s life.
3. Which points do you think support the idea that phones improve people’s life?
a. Point 1. b. Point2. c. Point3. d. Point 4. e. Point 5.
A. c, d     B. a, e        C. a, c           D. b, e
4.It is possible to talk to several complete strangers simultaneously through .
A. the TV screen                          B. a fax machine
C. the phone line hooked up to the computer    D. a microphone
5.The best heading for the passage is .
A. phone Power B. Kinds of Phone
C. how to Use Phones D. Advantage of Phones

第二节信息匹配 (共5小题; 每小题2分, 满分10 分)

阅读下列应用文及相关信息, 并按照要求匹配信息。请在答题卡上将对应题号的相应选项字母涂黑。

以下是有关博物馆、音乐厅、剧院、大学等的信息：

E. Dance performances tend to center on Sadler's Wells Theater, where contemporary dance, ballet and opera can all be found. The Royal Festival Hall and the Barbican Centre also house excellent productions, and the ICA is a Mecca for experimental dance.

F. Sexton College is the leading specialist catering training centre in the education sector. Everyday we offer healthy, innovation and exciting menus, which meet the government standards. We have provided catering and cleaning services to Saint Francis Xavier’s College and the whole Liverpool for many years and recently won the contract to supply catering to Manchester. So join us, you will get lot of practice.

以下是与广告相关的五个年青人，请匹配与他们各自可能去的地方。

56. Jon Murphy:  I have worked for six months in California and have been to places as far as Bangkok, Australia, Canada and throughout Europe. Working with the communities is fantastic.

57. James Barton:  I suppose I was born with a love of music. Everyday, I listen to music for at least two hours and music bands are my favorite.

58. Jane Lake: I was at university studying Religious Studies and English. And now my area of practice is painting and drawing.

59. Dave Kirby: I met my great friend Andrew Schofield and it was probably he who introduced me to the theatre and plays.

60. Gary Birkett: Being a chef involves a lot of work. Not only do you have to cook but you learn about stock control, sourcing quality food, compiling rosters and creating attractive and exciting menus.