Dear Michelle:

      My Dad hates my Mom. He tells me that she is a liar and that I should not trust her. Of course, they are divorced but they have “joint custody(共同监护)”. What a joke! I am 15, my brother is nine, and we have a life of hell, frankly.

   We live one week on and one week off. This was the brilliant idea of both of my parents, which was fair to them but ruining my life. I can’t get away from his voice and his putting my mom down. Sometimes I think about running away.

                                                                     A Hopeless Ant

Dear Hopeless Ant:

   First, thank you for trusting me with your problem. If all you said is correct, then there are several

things that you can and should do to help yourself, your brother, and your parents.

   ● You need a family counselor(顾问). Such a person could listen to each family member alone and

then meet together to talk about the situation.

   If refused, you need to talk to a counselor in your school. You need to be heard, and you need an

adult who will listen. A school counselor can organize a meeting with your parents.

   ● Perhaps you need to write to her. Writing things down allows people to go over it more than one

time.

   I cannot imagine that she will stand passively by and do nothing at all to help once she reads how

you feel. Your father needs a letter as well. He may not realize the destructive effect that it has on his

children.

● Lastly, have a plan in mind when all else fails that is not self-destructive. Life passes very quickly, and you will grow up and have your own life.

   Above all, you need to keep yourself safe. Never doubt that it will get better. Write back and let me know how everything is going.

1..

The Hopeless Ant wrote the letter to _______.

   A. complain about the problems

   B. ask for advice

   C. make his father punished

   D. just play a joke

2..

 The Hopeless Ant hated his father because __________.

   A. his father always told a lie

   B. his father wasn’t friendly to his mother

   C. his father divorced his mother

   D. the Hopeless Ant couldn’t stay with his parents

3..

 According to the text, which of the following advice is in greatest need for the Hopeless Ant?

   A. Keep himself safe.                  B. Have a talk with his parents.

   C. Have his own family plan.            D. Write letters to families.

4..

 In which part of a website may the passage appear?

   A. Entertainment.        B. Advertisement.       C. Life.       D. Education.

第二部分  阅读理解 （共25小题。第一节每小题2分，第二节每小题1分；满分45分）

第一节  阅读下列短文，从每题所给的四个选项（A、B、C、D）中，选出最佳选项，并在答题卡上将该项涂黑。

When a consumer (消费者) finds that something he or she bought is faulty or in some other way does not live up to what the producer says for it, the first step is to present the warranty（保单），or any other records that might help, at the store of buying. In most cases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction.

A simple and common method used by many consumers is to complain（投诉）directly to the store manager. In general, the“higher up” the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer’s favour taking it as true that he or she has a just right.

Consumers should complain in person whenever possible, but if they cannot get to the place of buying, it is acceptable to phone or write the complaint in a letter.

Complaining is usually most effective when it is done politely but firmly and especially when the consumer can show clearly what is wrong with what was bought in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, “The left speaker does not work at all and the sound coming out of  the right one is unclear” is better than “This stereo（立体音响）does not work.”

The store manager may advise the consumer to write to the producer, if so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the expected result, the consumer can go a step further. He or she can threaten (恐吓) to take the seller to court or report the seller to a public organization responsible for protecting consumers’ rights.

1. When a consumer finds what he bought has a fault in it , he should first          .

A. complain personally to the manager

B. show something provable in written form to the store

C. threaten to take the matter to court

D. write a firm letter of complaint to the store

2. If a consumer wants a quick settlement of his problem, it’s better to complain to           .

A. a shop assistant                                     B. the producer

C. a public or ganization                                   D. a store manager

3. The most effective complaint about what was bought can be made by         .

A. showing the fault of it to the producer

B. saying firmly it is of poor quality

C. asking politely to change it

D. explaining exactly what is wrong with it

4. The passage tells us          .

A. how to make the complaint have a good effect

B. how to settle a consumer’s complaint

C. how to avoid buying something wrong

D. how to deal with complaints from consumers

5. According to the passage, the last way a consumer has to use is          .

A. to write to the producer

B. to quarrel with the manager

C. to warn the seller that he or she will turn to the court or a consumers’ organization for help

D. to collect several fighters to threaten the seller

Two friends have an argument that breaks up their friendship forever, even though neither one can

remember how the whole thing got started. Such sad events happen over and over in high schools across the country. In fact, according to an official report on youth violence, “In our country today, the greatest threat to the lives of children and adolescents is not disease or starvation or abandonment, but the terrible reality of violence”. Given that this is the case, why aren’t students taught to manage conflict the way they are taught to solve math problems, drive cars, or stay physically fit?

First of all, students need to realize that conflict is unavoidable. A report on violence among middle school and high school students indicates that most violent incidents between students begin with a relatively minor insult. For example, a fight could start over the fact that one student eats a peanut butter sandwich each lunchtime. Laughter over the sandwich can lead to insults, which in turn can lead to violence. The problem isn’t in the sandwich, but in the way students deal with the conflict.

Once students recognize that conflict is unavoidable, they can practice the golden rule of conflict resolution: stay calm. Once the student feels calmer, he or slid should choose words that will calm the other person down as well. Rude words, name-calling, and accusation only add fuel to the emotional fire. On the other hand, soft words spoken at a normal sound level can put out the fire before it explodes out of control.

After both sides have calmed down, they can use another key strategy for conflict resolution: listening. Listening allows the two sides to understand each other. One person should describe his or her side, and the other person should listen without interrupting. Afterward, the listener can ask non-threatening questions to clarify the speaker’s position. Then the two people should change roles.

Finally, students need to consider what they are hearing. This doesn’t mean trying to figure out what’s wrong with the other person. It means understanding what the real issue is and what both sides are trying to accomplish. For example, a shouting match over a peanut butter sandwich might happen because one person thinks the other person is unwilling to try new things. Students need to ask themselves questions such as these: How did this start? What do I really want? What am I afraid of? As the issue becomes clearer, the conflict often simply becomes smaller. Even if it doesn’t, careful thought helps both sides figure out a mutual solution.

There will always be conflict in schools, but that doesn’t mean there needs to be violence. After students in Atlanta started a conflict resolution program, according to Educators for Social Responsibility, “64% of the teachers reported less physical violence in the classroom; 75% of the teachers reported an increase in student cooperation; and 92% of the students felt better about themselves”. Learning to resolve conflicts can help students deal with friends, teachers, parents, bosses, and coworkers. In that way, conflict resolution is a basic life skill that should be taught in schools across the country.

1.This article is mainly about              .

A. the lives of school children

B. the cause of arguments in schools

C. how to deal with school conflicts

D. how to analyze youth violence

2.From Paragraph 2 we can learn that              .

A. violence is more likely to occur at lunchtime

B. the eating habit of a student is often the cause of a fight

C. students tend to lose their temper easily

D. a small conflict can lead to violence

3.Why do students need to ask themselves the questions stated in Paragraph 5?

A. To make clear what the real issue is

B. To get ready to try new things.

C. To find out who is to blame

D. To figure out how to stop the shouting match.

4.After the conflict resolution program was started in Atlanta, it was found that           .

A. more teachers felt better about themselves in schools

B. there was a decrease in classroom violence

C. there was less student cooperation in the classroom

D. the teacher-student relationship greatly improved

5.The writer’s purpose for writing this article is to             .

A. complain about problems in school education

B. teach students different strategies for school life

C.advocate teaching conflict management in schools

D. inform teachers of the latest studies on school violence

Sometimes we can’t _______ being persuaded to buy things that we don’t need at all.

A. complain         B. resist               C. oppose           D. object

完形填空（共20小题；每小题1分，满分20分）
阅读下面短文、掌握其大意，然后从36~55各题所给的四个选项（A、B、C和D）中，选出最佳选项、并在答题卡上将该项涂黑。
The poachers-illegal hunters-had finally found a buyer for their stolen goods. A meeting was
36  ，and when the buyer asked to see the goods，they brought out a small duffel bag and un-zipped it. Inside was a   37   one-year-old baby gorilla. The poachers had likely killed the little female`s parents and  38  her in the forests of the Democratic Republic of the Congo，in Africa. Then they took her across the border into Rwanda，  39   to sell her as a pet.
But the buyer didn`t bring   40  ；he brought the police. The Rwandan authorities  41 
the young gorilla to the nearby headquarters of the Mountain Gorilla Veterinary Project. The vets (兽医) there realized that she had not been given   42   food or water，but they were much more worried about something else. "Baby gorillas simply don`t  43  without their mother`s constant body contact，" says vet Chris Whittier. If they didn`t quickly establish a   44   relationship with the baby gorilla，which her caretakers named Dunia，she   45   not survive.
Dunia needed contact，but she resisted   46  at first，shying away from people who reached for her. Three caretakers worked in shifts，taking   47  holding her，carrying her around on their backs，and cradling her while she slept.   48   she became stronger，a month after she was res-cued her  49   revealed the psychological stress she carried inside-much of her hair fell out. That was a delayed   50  to the combined traumatic experiences of losing her parents and being kept-with a poor diet-by the poachers.
After six months of loving care that included around-the-clock attention，a good diet，and a
51  home at the project`s headquarters，Dunia was looking and acting like a   52 ，happy young gorilla should. "Dunia is sort of a shy show-off，" says Whittier. "Her   53  is growing and  she`s becoming more independent，but when she is   54 ，the first thing she does is run back to her   55 ，just like she would to her mother."
36.A.attended                  B.held                   C.arranged             D.delayed
37.A.energetic                        B.terrified             C.dangerous           D.fierce
38.A.freed                           B.followed            C.tricked               D.caught
39.A.intending                        B.pretending          C.remembering      D.wondering
40.A.luck                               B.benefit               C.profit                 D.money
41.A.introduced                   B.persuaded           C.presented            D.rushed
42.A.local                           B.delicious            C.enough               D.fresh
43.A.complain                        B.develop              C.survive               D.grow
44.A.social                          B.physical             C.mental               D.special
45.A.would                         B.should                C.might                 D.must
46.A.eating                          B.attention             C.rescue                D.love
47.A.turns                           B.efforts                C.time                   D.advice
48.A.If                                B.As                     C.Although            D.Because
49.A.health                          B.mind                  C.behavior             D.appearance
50.A.reaction                   B.action                C.expression          D.description
51.A.comfortable                 B.natural               C.private               D.ordinary
52.A.shy                         B.healthy               C.strange               D.typical
53.A.satisfaction                  B.confidence          C.interest               D.patience
54.A.touched                   B.left                    C.warned               D.scared
55.A.home                          B.forest                 C.caretakers           D.corner