A lot of management training each year for Circle K Corporation, a national chain of convenience stores. Among the topics we address in our course is the retention（保护力） of quality employees-a real challenge to managers when you consider the pay scale（标准）in the service industry. During these discussions, I ask the participants（参加者）, “What has caused you to stay long enough to become a manager?” Some time back a new manager took the question and slowly, with her voice almost breaking, said, “It was a ＄19 baseball glove.”

Cynthia told the group that she originally took a Circle K clerk job as an interim（临时的） position while she looked for something better. On her second or third day behind the counter, she received a phone call from her nine-year-old son, Jessie. He needed a baseball glove for Little League. She explained that as a single mother, money was very tight, and her first check would have to go for paying bills. Perhaps she could buy his baseball glove with her second or third check. When Cynthia arrived for work the next morning, Patricia, the store manager, asked her to come to the small room in the back of the store that served as an office. Cynthia wondered if she had done something wrong or left some part of her job incomplete from the day before. She was concerned and confused.

Patricia handed her a box. “I overheard you talking to your son yesterday,” she said, “and I know that it is hard to explain things to kids. This is a baseball glove for Jessie because he may not understand how important he is, even though you have to pay bills before you can buy gloves. You know we can’t pay good people like you as much as we would like to; but we do care, and I want you to know you are important to us.”

The thoughtfulness, empathy and love of this convenience store manager demonstrates vividly that people remember more how much an employer cares than how much the employer pays. An important lesson for the price of a Little League baseball glove.

Among many of the problems in the service industry, talked about in this passage, is         .

       A．how to ensure his employees’ high pay

       B．how to attract more customers

       C．how to look carefully after the employees

       D．how to keep the good employees from leaving

Although a new manager, Cynthia would do her job well in keeping quality employees because she         .

       A．had mastered all the courses for the manager

       B．had already formed good relationship with the employees

       C．know the way how to deal with her employees

       D．had her own personal experience

This passage shows us that to run a business well it is necessary for managers to let their employees know         .

       A．how much they can get for their job.

       B．what good positions they can get later

       C．they are very necessary to the business  

       D．they are nice as well as useful

The story told in this passage tells us that employees care about         .

       A．only how large a pay they can get

       B．love from the managing people rather than only money

       C．if their children could be properly taken care of

       D．what position they can be offered

D
At the railway stations all across Britain next week, groups of students will gather with their backpacks to wait for the trains that will carry them home for Christmas. This is a large movement of human beings as before, but with more contradictory traffic flows, so that trains filled with the young pass each other travelling in every direction.
At first, I went home every weekend with my washing, but then those visits became less regular. How did I let my parents know I was coming? They had no phone. Perhaps I wrote to them (“Expect me with dirty shirts this Friday afternoon”), but more likely I didn’t let them know, and just turned up or didn’t turn up, not understanding that my parents’ hopes of seeing me were a greater disappointment of my carelessness than a spoiled tea.
And in all this I suspect I was typical (有代表性的), at least of young men. As for our fathers and mothers, none of them talked of “empty-nest syndrome (综合症)”, even though its possible effect that the main human duty is to protect and feed the young would have suited their generation better than ours. Then, the feeling of loss went without a name. Today, it’s a condition with remedies, which will make parents feel more enjoyable in their life, The Mayo Clinic, for example, suggests you try to maintain regular contact with your children through “visits, phone calls, emails, texts or video chats”. If you feel unhappy, lean on (depend on … for support) loved ones or your mental health providers. Above all, stay positive: “Thinking about the extra time and energy that you might have to devote to your marriage or personal interests after your last child leaves home, it might help you adapt to this major life change.”
What can’t be denied, however, is that children often leave home. In modern societies, this is what they do. Christmas is the very time they can be depended on to return. For the non-religious, that may be this season’s true comfort and significance.
【小题1】The main reason for the busy traffic across Britain next week is that _______.

A bully is a person who enjoys hurting other people. A bully can hurt people with words or by hitting them. 85% of children in the UK have been bullied at least once.
How can I tell if a person is a bully?
He or she will...
* try to find your weak point--perhaps you are shy, nervous or easily made worried.
* make fun of you in front of your friends.
* borrow money then won't pay you back.
What can I do if a bully bothers me?
* Tell the bully to leave you alone.
* Do not be afraid to ask other people for help, even though the bully tells you not to.
* Do not feel ashamed because you have been bullied. You have done nothing wrong! The bully should feel ashamed.
* Do not believe the bad things a bully says about you.
What should I do if I see a bully bothering someone?
* Help people who are being bullied, even though you don' t know them.
* Be a friend to people who are bullied.
* Tell a teacher if you see bullying.
* Tell bullies to stop, Sometimes bullies are afraid, too.
Why do some people become bullies?
Some bullies...
* have never learnt to think about other people' s feelings.
* don' t like themselves, so they are sad. They think they will be happy if they make another person sad.
* have been bullied themselves by other bullies.
Can bullies change? .
Yes! Bullies can change when they learn to think about other people' s feelings.
Sometimes bullies must be punished before they understand. Sometimes, bullies just need friends.
【小题1】A bully often_______ .

A bully is a person who enjoys hurting other people. A bully can hurt people with words or by hitting them. 85% of children in the UK have been bullied at least once.
How can I tell if a person is a bully?
He or she will...
* try to find your weak point--perhaps you are shy, nervous or easily made worried.
* make fun of you in front of your friends.
* borrow money then won't pay you back.
What can I do if a bully bothers me?
* Tell the bully to leave you alone.
* Do not be afraid to ask other people for help, even though the bully tells you not to.
* Do not feel ashamed because you have been bullied. You have done nothing wrong! The bully should feel ashamed.
* Do not believe the bad things a bully says about you.
What should I do if I see a bully bothering someone?
* Help people who are being bullied, even though you don' t know them.
* Be a friend to people who are bullied.
* Tell a teacher if you see bullying.
* Tell bullies to stop, Sometimes bullies are afraid, too.
Why do some people become bullies?
Some bullies...
* have never learnt to think about other people' s feelings.
* don' t like themselves, so they are sad. They think they will be happy if they make another person sad.
* have been bullied themselves by other bullies.
Can bullies change? .
Yes! Bullies can change when they learn to think about other people' s feelings.
Sometimes bullies must be punished before they understand. Sometimes, bullies just need friends.
【小题1】A bully often_______ .

 A bully is a person who enjoys hurting other people. A bully can hurt people with words or by hitting them. 85% of children in the UK have been bullied at least once.

How can I tell if a person is a bully?

He or she will...

* try to find your weak point--perhaps you are shy, nervous or easily made worried.

* make fun of you in front of your friends.

* borrow money then won't pay you back.

What can I do if a bully bothers me?

* Tell the bully to leave you alone.

* Do not be afraid to ask other people for help, even though the bully tells you not to.

* Do not feel ashamed because you have been bullied. You have done nothing wrong! The bully should feel ashamed.

* Do not believe the bad things a bully says about you.

What should I do if I see a bully bothering someone?

* Help people who are being bullied, even though you don' t know them.

* Be a friend to people who are bullied.

* Tell a teacher if you see bullying.

* Tell bullies to stop, Sometimes bullies are afraid, too.

Why do some people become bullies?

Some bullies...

* have never learnt to think about other people' s feelings.

* don' t like themselves, so they are sad. They think they will be happy if they make another person sad.

* have been bullied themselves by other bullies.

Can bullies change? .

Yes! Bullies can change when they learn to think about other people' s feelings.

Sometimes bullies must be punished before they understand. Sometimes, bullies just need friends.

1.A bully often_______ .

2.If you see a bully bothering your friends, you should________.

3.Which of the following is true?______