A taxi driver taught me a million dollar lesson in customer satisfaction and expectation. Motivational speakers charge thousands of dollars to pass   1   this kind of training to business managers and staff. It   2   me only a $12 taxi ride.

    I had   3   into Dallas for the sole purpose of calling on a customer. Time was of great importance and my plan included a   4   turnaround trip from and back to the airport. A spotless taxi pulled   5  . The driver rushed to open the passenger door for me and made sure I was   6   seated   7   he closed the door. As he got in the driver's seat, he mentioned that the neatly folded Wall Street Journal next to me was for my use. He   8   showed me several tapes and asked me what type of music I would enjoy. Well! I looked around for a "Watching Camera!" Wouldn't you?

     I could not believe the service I was  9  ! I took the opportunity to say, "Obviously you take great   10   in your work. You must have a story to tell" "You bet," he replied, "I used to be in Commercial America. But I   11   that, thinking my best would never be good enough. I decided to find my position in life   12   I could feel proud of being the best I could be. I knew I would never be a rocket scientist, but I love driving cars, being   13   help to others and feeling like I have done a full day's work and done it well. I evaluate my   14   possessions and… wham! I became a taxi driven. One thing I know for   15   is that to be good in my business I can simply just   16   the expectations of my passengers.   17   , to be great in my business, I have to go beyond the   18   expectations! I like both the sound and the return of being 'great'   19   than just getting by on 'average'".

Did I tip him without hesitation? You bet! Commercial America's   20   is the traveling folk's friend!

1．A．by                 B．away            C．on                    D．into

2．A．spent                B．cost             C．wasted            D．paid

4．A．quick             B．happy            C．long           D．far

5．A．up                B．out              C．about             D．back

6．A．finally            B．carefully          C．immediately      D．comfortably

7．A．after              B．when          C．before           D．as

8．A．therefore          B．then             C．indeed            D instead

9．A．receiving           B．accepting        C．suffering         D．offering

10．A．satisfaction        B．part           C．pride            D．efforts

11．A．became used to   B．got tired of         C．felt interested in   D．was filled with

12．A．when            B．how             C．where            D．that

13．A．of               B．on              C．in                D．w4th

14．A．individual          B．single           C．only               D．personal

15．A．use             B．sure             C．discussion        D．memory

16．A．welcome         B．know            C．meet             D．notice

17．A．Instead          B．However          C．Besides           D．Moreover

18．A．bosses'          B．drivers'           C．cars'                                   D．customers'

19．A．less             B．worse           C．better           D．fewer

20．A．fortune          B．luck                C．loss              D．chance

The Sydney Opera House is a very famous building in the world. It has become Sydney's best-known landmark and international symbol. The Opera House with a " sailing roof" was designed by a famous Danish architect (丹麦建筑大师),Utzon. The base for the building was started in 1959, years before the designs were finished. Utzon spent four years designing the Opera House. In 1962, the designs were finalized (定稿) and the construction began. In 1967, they started the decoration inside. It took 14 years in total to build the Opera House. Queen Elizabeth II officially opened it on October 20th, 1973.

　 The Sydney Opera House cost around $100 million and was paid for by the public 6,225 square meters of glass was used to build it. The Opera House includes 1,000 rooms. It is 185 meters long and 120 meters wide. The building's roof sections weigh about 15 tons. Each year, this fantastic building attracts 200,000 tourists to come for a visit or enjoy events in it.

　  The Opera House reaches out into the harbour (港湾). It is amazing and unforgettable, offering people a strong sense of beauty.

1.The designer of the Sydney Opera House was from _______.

2.Building the Sydney Opera House lasted__________.

3._______ paid for the cost of the building of the Sydney Opera House.

4.Which is the best title for the passage?

I shall never forget the night, a few years ago, when Marion J. Douglas was a student in one of my calsses. (I have not used his real name for personal reasons. As he requested.) But here is his real story as he told it before one of our adult – education classes. He told us how tragedy had struck at his home, not once, but twice. The first time he had lost his five-old daughter, a child he adored. He and his wife thought they couldn’t bear that first loss; but, as he said:“Ten months later, God gave us another little girl and she died in five days.”

This double bereavement was almost too much to bear. “I couldn’t take it,” this father told us. “I couldn’t sleep, I couldn’t eat, I couldn’t rest or relax. My nerves were entirely shaken and my confidence gone.” At last he went to doctors; one recommended sleeping pills and another recommended a trip. He tried both, but neither helped. He said:“My body felt as if it was surrounded in a vice(大钳子), and the jaws of the vice were being drawn tighter and tighter.” The tension of grief(悲伤)——if you have ever been paralyzed(使瘫痪)by sorrow, you know what he meant.

But thank God, I had one child left ——a four —year— old son. He gave me the solution to my problem. One afternoon as I sat around feeling sorry for myself, he asked; ‘Daddy, will you build a boat for me?’ I was in no mood to build a boat; in fact, I was in no mood to do anything. But my son is a persistent little fellow! I had to give in.

 Building that toy boat took me about three hours. By the time it was finished, I realized that those three hours spent building that boat were first hours of mental relaxation and peace that I had had in months! I realized that it is difficult to worry while you are busy doing something that requires planning and thinking. In my case, building the boat had knocked worry out of the ring. So I determined to keep busy.

The following night, I went from room to room in the house, making a list of jobs that ought to be done. Scores of items needed to be repaired: bookcase, stair steps, storm windows, window-shades, locks, leaky taps. Amazing as it seems, in the course of two weeks I had made a list of 242 items that needed attention.

“During the last two years I have completed most of them. I am busy now that I have no time for worry.”

No time for worry! That is exactly what Winston Churchill said when he was working eighteen hours a day at the height of the war. When he was asked if he worried about his huge responsibilities, he said :“I am too busy. I have no time for worry.”

The underlined word “bereavement” in the second paragraph refers to          .

A.having lost a loved one                                         B.having lost a valuable article

C.having lost a profit-making business                D.having lost a well-paid job

Marion felt his body as if it was caught in a vice because             .

A.he couldn’t earn enough money to support his family

B.he was suffering from sleeplessness disease

C.he couldn’t get out of mental pressure

D.he felt tired of adult-education classes

Marion made a list of over 200 items that needed to be repaired because           .

A.he hadn’t been able to spare time to mend them

B.he wanted to kill his free time by repairing them

C.the items had actually been broken and needed attention

D.repairing the items helped crowd worry out of his mind

At the end of the passage, the author wrote about Winston Churchill in order to         .

A.prove that he followed Churchill’s example

B.support his student’s solution to his problem

C.show that he was successful in his career

D.clarify how his conclusion was reached

I shall never forget the night, a few years ago, when Marion J. Douglas was a student in one of my calsses. (I have not used his real name for personal reasons. As he requested.) But here is his real story as he told it before one of our adult – education classes. He told us how tragedy had struck at his home, not once, but twice. The first time he had lost his five-old daughter, a child he adored. He and his wife thought they couldn’t bear that first loss; but, as he said:“Ten months later, God gave us another little girl and she died in five days.”

This double bereavement was almost too much to bear. “I couldn’t take it,” this father told us. “I couldn’t sleep, I couldn’t eat, I couldn’t rest or relax. My nerves were entirely shaken and my confidence gone.” At last he went to doctors; one recommended sleeping pills and another recommended a trip. He tried both, but neither helped. He said:“My body felt as if it was surrounded in a vice(大钳子), and the jaws of the vice were being drawn tighter and tighter.” The tension of grief(悲伤)——if you have ever been paralyzed(使瘫痪)by sorrow, you know what he meant.

But thank God, I had one child left ——a four —year— old son. He gave me the solution to my problem. One afternoon as I sat around feeling sorry for myself, he asked; ‘Daddy, will you build a boat for me?’ I was in no mood to build a boat; in fact, I was in no mood to do anything. But my son is a persistent little fellow! I had to give in.

 Building that toy boat took me about three hours. By the time it was finished, I realized that those three hours spent building that boat were first hours of mental relaxation and peace that I had had in months! I realized that it is difficult to worry while you are busy doing something that requires planning and thinking. In my case, building the boat had knocked worry out of the ring. So I determined to keep busy.

The following night, I went from room to room in the house, making a list of jobs that ought to be done. Scores of items needed to be repaired: bookcase, stair steps, storm windows, window-shades, locks, leaky taps. Amazing as it seems, in the course of two weeks I had made a list of 242 items that needed attention.

“During the last two years I have completed most of them. I am busy now that I have no time for worry.”

No time for worry! That is exactly what Winston Churchill said when he was working eighteen hours a day at the height of the war. When he was asked if he worried about his huge responsibilities, he said :“I am too busy. I have no time for worry.”

55.The underlined word “bereavement” in the second paragraph refers to          .

A.having lost a loved one                                         B.having lost a valuable article

C.having lost a profit-making business                D.having lost a well-paid job

56.Marion felt his body as if it was caught in a vice because             .

A.he couldn’t earn enough money to support his family

B.he was suffering from sleeplessness disease

C.he couldn’t get out of mental pressure

D.he felt tired of adult-education classes

57.Marion made a list of over 200 items that needed to be repaired because           .

A.he hadn’t been able to spare time to mend them

B.he wanted to kill his free time by repairing them

C.the items had actually been broken and needed attention

D.repairing the items helped crowd worry out of his mind

58.At the end of the passage, the author wrote about Winston Churchill in order to         .

A.prove that he followed Churchill’s example

B.support his student’s solution to his problem

C.show that he was successful in his career

D.clarify how his conclusion was reached

阅读理解

　　A man shot Martin King in Atlanta on. 4th April, 1968. He drove a white Ford car. Who was he? The police found ?“Harvey Lowmeyer's” gun and “John willard's”shirt, and then the white car. It was “Eric Starvo Galt's”car. So what was this man's real name? Marks on the shirt and the car sent the F.B. I. (美国联邦调查局) to Los Angeles. 300 detectives questioned people. At last one found a photograph of “Galt”. Then detectives in Atlanta found a fingerprint. It was on a map in “Gall's”room in a small hotel. One fingerprint was enough. James Earl Ray's fingerprint were already on the F. B.I. cards. The police watched railway stations, hotels and airports. 3, 000 detectives were trying to find Ray—without success. The Canadian police were helping too. They looked at 240,000 photographs in their Passport Office. Then they found one of “Ramon George Sneyd”. “We gave this man a passport last month, ”they said. “He went to London on 2nd May. ”“The man was wearing thick glasses, but he looked like Ray. Then on 8th June, a detective at London Airport saw Sneyd's name on a passenger list. ”

　　It was the end of the biggest manhunt(搜捕) in history. The F.B. I. spent 1.4 million dollars, but they got their man.

1．The key to settling the case was probably the murderer's ________.

[　　]

2．It took the police ________ to catch the murderer.

[　　]

3．The hunt for Ray cost ________ dollars.

[　　]

A．a million and four hundred

B．one million four hundred thousand

C．fourteen million

D．a million four thousand

4．Martin Luther King's murderer used the name of ________.

[　　]

A．Harvey Lowmeyer when he bought the gun

B．John Willard when he paid for the car

C．Eric Starvo Galt when he lived in Los angeles

D．James Eerl Ray when he came to Atlanta

5．The detective at London Airport caught Ramon George Sneyd because ________.

[　　]

A．Sneyd had a Canadian passport

B．he was sure that he was James Earl Ray

C．Sneyd's name was rat on the passenger list

D．Sneyd was wearing glasses